Click to dial Chrome - Excel

[Tuly]

Hi,

i have a client that must have (if not he is going back to legacy phones)  "click to dial"  from Google Chrome and Microsoft excel,  what is the best solution? 

 

 

Edited February 12, 2018 by Tuly (see edit history)

[FASTDEVICE]

Google Chrome uses JavaScript to develop browser extensions. The same code, when developed, can easily be used for MS Edge. We developed our own and placed it in the Google Chrome store for our client base. I'm not aware of other solutions apart from developing your own at this time. At some point, we intend to publish it as a monster app. 

[Tuly]

Just now, FASTDEVICE said:

Google Chrome uses JavaScript to develop browser extensions. The same code, when developed, can easily be used for MS Edge. We developed our own and placed it in the Google Chrome store for our client base. I'm not aware of other solutions apart from developing your own at this time. At some point, we intend to publish it as a monster app. 

The one that you developed is using the actual physical phone to dial?  or is using sip authentication?

 

[FASTDEVICE]

Mine uses a click-to-dial resource from 2600hz. When the decorated number is clicked, it automatically dials the user's SIP phone. Obviously, in this case, the user's phone is a SIP phone authenticated to 2600hz. I'm not sure I fully understand what you mean by actual phone vs SIP authentication. Maybe you are asking if my Chrome extension acts as a SIP phone? If so, no. The extension is only a decorator and utilizes the 2600hz click-to-dial resource.    

[SPC-Tim]

https://www.tenfold.com/integrations they have a plugin that talks directly to the phones and allows click to dial.. Its a per seat license but will do exactly what they want.

 

[Tuly]

I would much rather like a plugin that talks directly to the phone,  with the phone IP address,  and Tenfold is too expensive, I'm even ready to pay for some development if someone is interested!!

[FASTDEVICE]

That's what we do (development), if you are interested. My opinion though, having looked hard at many solutions, is use the 2600hz click-to-dial resource. There are too many issues with phone IP addresses and action URLs. Besides, the click-to-dial resource is SIP phone agnostic. In other words, you can use Yealink, Polycom, etc. and achieve the same results without programming the phone. Makes for easier deployment.  PM me and we can discuss.   

[Mark Herbert]

Use a combination of SIPTAPI and Innovasoft TAPIDial and you can dial from any text in any application provided you can select the text. Tried and tested.

[esoare]

@Tuly Did @FASTDEVICE or @Mark Herbert help out in your situation? 

esoare

[FASTDEVICE]

My development team completed an Excel addin for Tuly. Hopefully Tuly's clients are finding it very useful.  And our existing Chrome extension is going through a rewrite as a monster app.   

All our addins (Excel, Outlook,) and browser extensions will soon be available on the Monster App Store. 

[esoare]

Just now, FASTDEVICE said:

My development team completed an Excel addin for Tuly. Hopefully Tuly's clients are finding it very useful.  And our existing Chrome extension is going through a rewrite as a monster app.   

All our addins (Excel, Outlook,) and browser extensions will soon be available on the Monster App Store. 

@FASTDEVICE great to hear about the rewrite for the Monster App Store!