Call forwarding *72

[Jack Noe]

Hi 

When i do a call forwarding from my device with *72

the call gets forwarded with my company number, not the callers number.

 

Is it possible to forward a call from my device and have the callers number come up on my cell?

 

[Jack Noe]

So i want to forward my Yealink phone to my cell phone, by dialing any code, but have the original caller ID, not my office caller ID

 

[FASTDEVICE]

The feature code *72 updates the User JSON doc, therefore, you can adjust these settings in the User Portal. The exact setting is "Settings & Devices" | Enable Call Forward | Keep Caller ID. 

For those that want to directly change the user doc:

{
   "data": {
      "call_forward": {
           "substitute": false,
           "require_keypress": true,
           "keep_caller_id": true,
           "ignore_early_media": true,
           "failover": false,
           "enabled": true,
           "direct_calls_only": false,
           "number": "2125551212"
        }
    }
}

Edited March 15, 2018 by FASTDEVICE (see edit history)

[esoare]

@Jack Noe if you wanted to do it the ole' GUI way instead of the JSON that @FastDevice mentioned. 

In Advanced CallFlows

 

In Smart PBX

 

[FASTDEVICE]

@esoare those are good alternatives as well, but I initially mentioned the Monster User Portal, where most would make that type of change as system users, not admins.  

[esoare]

@FASTDEVICE Yes you did! Forgot to add that pic.