Logicwrath

I am no longer able to access Zendesk or submit support tickets.  How do I request CNAM Name updates? SmartPBX will automatically open a ticket every time the name changes.  So I can change the name to something fake and then change it back to open 2 tickets.  Then I can respond to the correct ticket and say something like please do this update.  However, I am not getting any responses to those tickets. 2600hz is still our "carrier" and we have no way to effect the CNAM name without opening a ticket.  What is the correct process to request that now? Is SmartPBX now configured to automatically affect the CNAM name without fees and tickets?

Hello, First, thanks for adding W56P to provisioner. So far I have seen 2-3 examples where a Yealink wireless device (W52P/W56P) is not getting the firmware updates automatically via Advanced Provisioner. In one case I manually updated to the same version I selected in AP and the update stuck.  However, I suspect the firmware update feature may not be working correctly for those devices. I also noticed that Date & Time -> Daylight Savings -> Inherit (Automatic) setting is not getting applied.  I had to manually configure it to get the time correct on a W56P.  It kept the setting on reboot.  I believe it was configured to do DST by Date even though Inherit was selected.

It's the new p3.zswitch.net and it appears to be working now.  Thanks!

I still can't reach the provisioner.  It is not responding to ping or allowing me to open configs via URLs that work outside that office.  I will be reviewing the firewall again for anything strange but if it's not on your end I am going to have to call Comcast.

Hello, I typically add all devices to Yealinks RPS service.  I have a few devices that got added to RPS but were never added to Advanced Provisioner due to lack of support.  ie: T46S or W56P These devices have gotten my sites banned from the provisioner.  I assume this is some kind of fail2ban setup. Can you please remove IP 68.37.xx.xx from the provisioner ban. Additionally, please advise how long the ban period is for devices that request configs but are not in the system.  I may need to deal with this again.

I was thinking more about the possibility of a call control app.  The issue with that is Sprint does not allow data and phone calls at the same time.  If there was a call control app it would not work over the cell data while the call was in progress.  I suspect wifi would work.

After I clicked the repair button, it went away and I don't see it anymore in the UI.

This was resolved.  There was some kind of issue/error when activating the device in the mobile app and a required call flow was not created.  If you see the "Repair" button in the mobile app it means something is wrong and you should press it to fix the device.  After using the repair button, the call flow that was required was recreated and now I can add the device to users.

I would also very much like to see something like this.  It would solve some pain points for me.

As of right now, I see the following benefits for using mobile. 1. Presence 2. Call recording 3. Outbound caller ID 4. Reliability (Internet outage/power outage) 5. Call flows, inbound routing, and other misc PBX features 6. Easily add multiple inbound DID's However, as far as replacing handsets, there are some limitations.  No hold or call transfer seem like big ones.  I also wish everything 3 digits or more got sent to 2600hz instead of 4 digits or more. An OTT app along with this service to facilitate things like real-time call control, voicemail, BLF, and other advanced things would be great and it could be sold in the app store.  I suspect an app could be developed that would work with any Kazoo installation.  This has some revenue potential for whoever develops something. One more thing to note is that Sprint pricing is already very low.  They are offering 4 lines unlimited for $30/each and for a limited time they are including a 5th at no additional charge.  http://prntscr.com/f3cw6r Comcast is also providing a competing solution integrated with their voice products back ended with Verizon.  I think they are charging $45 or $65 / phone depending on which Internet/TV plan you have with them.  I believe their offering will have a pretty handy app involved as well. I have been thinking about what types of businesses would benefit from using a cell over a wireless handset.  The lack of basic call control seems like the biggest hurdle at the moment.

I ended up opening a ticket.

I created a brand new user and tried assigning the mobile device to it.  I get the same thing.  The Save Changes button never actually saves the device to the user.

Hello, First, is there a mobile related forum?  If yes, can I get added to it? I activated a mobile device last night.  However, when I try to add the device to a user in SmartPBX the action is not saved.  I tried adding the device to more than one user.  In all cases the save button never actually saves the change.  Is this a bug? Is it possible to use features like hold and transfer on the mobile device?  If yes, how is this done?

Yes, I thought about using the 2600hz mobile product for dual WAN implementations.  I probably won't sell more than 50 devices of mobile anytime soon and the monthly access fee turns me off of it. If dual WAN is the best answer here I will start investigating those options.

Yea, maybe that is the best option.  I was thinking about using 3G/4G modems in my Mikrotik firewalls and just creating rules that only allow VoIP devices to use the connection if the main Internet is down.

We will be pitching our services to school's and I suspect one issue that might arise will be what happens when the power goes out etc.. I suspect this questions might come up. Is there some kind of edge device that will keep local extensions and paging working in an emergency? Any plans on building a Raspberry PI type device that syncs with the cluster for this type of thing?  I suspect that would be a huge undertaking.

Hello Matt, This has been discussed on the community in the past.  Create a call flow with a number of *98### where ### is the voicemail box number.  Then drop in the Voicemail object and select the same voicemail box.  On the phone side create a BLF key with the same value as the call flow number *98###. This will will monitor the voicemail box.  The only issue here is that if you assign the VM box to one of the users and they transfer someone to the VM using the BLF key it will send the caller to the voicemail box to review their messages and actually have the external caller logged into the voicemail box to edit and make changes etc.. I suspect one way to work around this is not to assign the VM to any of the users with the BLF key.

Is there a way to disable the inspection by enabling SSL on the media like ZRTP or something similar?

I was recently told from an insider that Comcast runs their "nodes" at 87-92% utilization and that they intermingle residential and business accounts. I believe WOW runs closer to 65% utilization and does not intermingle business and residential.  I don't have all the details or a complete understand on how this stuff works but I figured I would share it anyways.

Did you also encrypt the traffic with IPSec or just setup a simple GRE tunnel without encryption? I suspect Comcast is willing to do stuff like this.  There is probably already some precedent involving Netflix.  This is why Netflix setup https://fast.com/.

Did you also encrypt the traffic with IPSec or just setup a simple GRE tunnel without encryption? I suspect Comcast is willing to do stuff like this.  There is probably already some precedent involving Netflix.  This is why Netflix setup https://fast.com/.

Working for me now.  Thanks!

We are seeing the same issue.  I tried to add a caller id pre-pend on a monster group and it is telling me "The value for the field "children._.time_limit" must not be more than 600." I would still like to add the pre-pend if this gets fixed can you update the thread so I know to check?

Try deleting your temporary internet files etc..

It would be great if we could have a recurring phone meeting or webinar once a month or quarter where we have the opportunity to provide feedback.  I am sure there is a huge amount of feedback we could provide that is not getting put on these forums. I see this as an opportunity for re-sellers and community members to submit their most important concerns or issues.  I would gladly join a recurring discussion and communicate the items that are most important to me. Another thought, could be a monthly/quarterly recurring thread requesting feedback.  This would work even better with a reddit style voting system where top issues get upvoted.  If you were requesting the feedback, I suspect more partners would provide it as they would not feel like they are complaining.  It would be more of an open discussion.  It would also give 2600 the chance to respond and/or fix any misconceptions. I think something like this would strengthen vendor/client relationship and help steer innovations/improvements that the community wants most. Just a thought.