Logicwrath

It would be great if we could have a recurring phone meeting or webinar once a month or quarter where we have the opportunity to provide feedback.  I am sure there is a huge amount of feedback we could provide that is not getting put on these forums. I see this as an opportunity for re-sellers and community members to submit their most important concerns or issues.  I would gladly join a recurring discussion and communicate the items that are most important to me. Another thought, could be a monthly/quarterly recurring thread requesting feedback.  This would work even better with a reddit style voting system where top issues get upvoted.  If you were requesting the feedback, I suspect more partners would provide it as they would not feel like they are complaining.  It would be more of an open discussion.  It would also give 2600 the chance to respond and/or fix any misconceptions. I think something like this would strengthen vendor/client relationship and help steer innovations/improvements that the community wants most. Just a thought.

Wow, 933.  Learn something new every day.  Is that documented somewhere?

Rick, At least for now, after you submit the port you can request that they manually make the numbers available for configuration.  This is usually good enough to get things configured. My biggest complaint is that there seems to be 2 ways to make the number available.  One way makes it "local" and when it is local you can't configure E911. The other way, they complete the port makes it more official and all configuration options are available.  I would very much prefer to be able to configure E911 on local numbers or just get rid of the "local" status all together and stick them in like normal numbers. In any case I want to be able to configure E911 right away without having to configure a temp number and then later configure the actual number. 

This is all good advice.  Thank you!

We are seeing some issues with a large ring group.  The end user would like 15 phones to ring for incoming calls.  Should we expect issues with adding 15 phones to a ring group?  We are getting reports of issues where the not all of the phones are ringing.  I suspect part of it might be due to some delay or weirdness with the current call forwarding.  I increased the ring time from 20 seconds to 30 seconds for now to see if that helps. Are their any known issues with having 15 phones in a ring group?  I can understand a small call setup delay + a call forwarding delay causing some issues.  However, once the numbers port tomorrow I will need to make sure that all phones ring when a call comes in.

Use Postman in chrome.  Create MD5 hash of username:password and submit it with postman. {   "data":{       "credentials":"md5 has here",       "realm":"client realm to connect too"    } } You need to configure the headers to be Content-Type application/json

Hmm, sounds like a Polycom thing!  Custom configs would be a huge quality of life upgrade.  We are running into settings on just about every install we do that are not supported in the provisioner.  Some of the time we can squeeze them in with pre-provisioning, and the other half we have to manually log into the phone. I think the new line of firmware from Yealink has some things baked in that might allow something similar to what your talking about with additional custom configurations.

It would be nice if we had the mutlicast intercome/paging feature support in Advanced Provisioner along with the required DSSKEYS.

Hello, I was testing some things today and found that if I dial 6 digits and send the call it will attempt to go off-net/external.  It will also pre-pend a digit.  I tested on 2 accounts.  On the first account it was pre-pending a 4 and on the second account it pre-pended a 9. I assume 6 digit dialing should not go external/off-net in any case.

It would be awesome if we could do the following: 1. Specify a custom DNS domain for each fax box in advanced settings.  Example: (fax.client.com). 2. Configure a CNAME MX record for the custom domain that is the actual fax box SMTP domain like 1234dxcfd.fax.zswitch.net. I am not sure if this is technically possible or not, but it would sure be nice.

Yes, this was fixed.

Hello, If I recall correctly, 2600hz has been taking steps to prepare for offering SMS / Texting services. Is there any update or new information about when such services might be ready for production?  We may end up looking at third parties again in 2017.  Any chance now that 4.0 is live we might get SMS / texting soon perhaps via an app?

Actually, I apologize, the devices are showing green in "Users", however, they are one of the extra hidden devices. from view (+2) or (+1). So I guess the interesting thing here is that with failover mode enabled, I am unable to call a registered extension and I get the error message I posted earlier: "Due to telephone company facility trouble your call cannot be completed at this time."

I actually checked the registration tab in debugging and found that this user did have an extension registered even though his device list under "Users" was showing "RED".  However, his device under devices is showing green. Interestingly, another user in this account is showing a registration in debugging but his devices (in "Users") are showing "RED" but in "Devices" are showing green. Some interesting things happening.  I called the user without failover mode on and the call was delivered normally.

I configured this for a user.  None of his devices were online.  I chose Mobile Phone and entered his phone number in +1##########.  When I dialed his extension I got a message like the following: "Due to telephone company facility trouble your call cannot be completed at this time."

Hello, I updated the music on hold of our main account.  A day or two later I was speaking with a client and was put on hold.  The music I received was the new hold music we had set at the root level (us). Is this normal and/or working as intended? I checked the sub accounts music on hold selection and it was set to "Default Music".  Is this tiered in a way that will not allow me to change the root level setting without effecting the sub accounts?

Here are a couple firewalls I like.  The first will do fine for most networks with its dual core CPU. http://www.balticnetworks.com/mikrotik-routerboard-750gr3-hex-w-enclosure-power-supply.html http://www.balticnetworks.com/mikrotik-cloud-core-router-ccr1009-7g-1c-1s-pc-w-passive-cooling.html

Hello, As our volume increases, loading the "Per Minute" page in account manager takes a very long time and increases load on your servers with the default 30 day filter criteria. I was thinking it would be helpful if you could make the default filter criteria be one day instead of one month.  We would still be able to change the filter criteria to our desired time frame once it is loaded. I waited for 3-5 minutes today before I refreshed the page and started over.  I think the second time it loaded in about a minute. I suspect this would reduce the load on your servers.

I noticed this with groups in SmartPBX where I configured "Inbound Call Recording".  When I try to edit the group and save changes, it will fail saying the call recording options have a time limit set too high. I also have a single call flow item with "Start Call Recording" configured prior to calling another call flow.  There is no stop configured. I have not tried recreating the call flow object yet.  Are you suggesting that we re-creating the call flow might solve the problem? I hope "re-creating" groups and call flows is not the solution.  That will require some effort.

I just noticed that when I needed to edit an object with inbound call recording enabled I could not save it because my 3600 was failing the 600 max limit.  I suspect/assume that already saved objects still have the 3600 configured but I have not dug into it more yet.

Hello, Prior to the most recent upgrades and changes we had call recording objects set to 3600 as the time limit.  Now when I edit call flows or groups and the like I get an error that says the time limit cannot exceed 600.  This is only ten minutes.  I think it is reasonable that a call will last longer than 10 minutes. Is this a bug?  I already had to change 2 objects today to 3600 to 600.  Can we get the time limit removed or increased?

I was thinking about this some more.  How would this work with multiple fax boxes if you are using the SIP realm?  The goal with the forwarders is to avoid using a randomly generated mailbox name. If there are 2 faxbox 1.zswitch.net and 2.zswitch.net how do I set them to custom1.custom.com and custom2.custom.com?

I am going to try this out.  Thanks!

I would like to see options for custom domain support or the ability to manually specify the unique value in the faxbox domain.  However, you can use cPanel to forward emails from subdomains to outside domains. I know this thread is old but I wanted to post an update in case someone else reads it in the future. 1. Get a custom domain (bestfax.com). 2. Get cPanel hosting. 3. Setup subdomain for customer. (customer.bestfax.com). 4. Create subdomain in cPanel. 5. Setup "Forwarders" in cPanel to forward all domain mail from customer.bestfax.com to your faxbox address 32kj423lkj49.sdlkfjsdf934j.zswitch.net.

Hello, I received an email regarding these ATA's and I was wondering if anyone has tried them out or better understands the technology.  I suspect that store and forward with SSL is the best solution like the audiocodes ATA's.  However, this is at the very least interesting and I wanted to see if the community was interested. http://www.netgencommunications.com/smart-foip-2/