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Rick Guyton

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Posts posted by Rick Guyton

  1. Line Name On Provisioned Devices

    in Tips and Feedback

    Posted · Edited by Rick Guyton (see edit history)

    9 minutes ago, David said:

    I like the idea @Rick Guyton suggested, with a slight variance: 

    
{{user.presence_id}} {{user.first_name}}

    I've always preferred that formatting with just the first name due to limited display length on some phone screens.

    I'll pass this feedback over to our Provisioning team. Thank you for sharing your input!

    Might I suggest taking a poll or something? I would not personally care for this. There's a lot of Joe, John, Mary and Lindas out there.

  2. Love For the CSV Onboard App

    in Tips and Feedback

    Posted

    Just now, Larry France said:

    Hi Rick, what is the CSV onboard  App?  And where do we find it?

    Thanks,
    Larry

    Hey Larry! Great talking to you at KazooCon, happy to be able to give something back after all the knowledge you shared.

    It's a new app, you should have access to it, they gave it to all the KazooCon attendees. Talk to your sales guy if not.

  4. Line Name On Provisioned Devices

    in Tips and Feedback

    Posted

    I've noticed that recently, the line name that shows up on provisioned phones is no longer the device's name. It's now the user's First and Last name.

    For example, previously if I had a device named "201 Ricks Home Phone" and it was assigned to me, Rick Guyton, the phone would display "201 Ricks Home Phone" as the line name.

    Now, it just lists "Rick Guyton" as the line name.

    It would be better, I think if it either went back to the device name OR used the user's primary extension number then first and last name. So, the phone would read "201 Rick Guyton"

  8. Balance below threshold notification

    in Product Discussion

    Posted

    3 minutes ago, azefiel said:

    Correct, this toggle only impacts the current account you are logged into.

     Maybe were not on the same wavelength here? All of my clients that log into the portal are getting notifications that their account is underfunded. This needs to be corrected as soon as humanly possible across all accounts. Not individual ones.

  9. Balance below threshold notification

    in Product Discussion

    Posted

    22 hours ago, azefiel said:

    I believe one way to disable such notifications would be to turn the threshold alerts off:

    Control Center > Usage Charges > Add Credit > Threshold Alerts > toggle "Turn on Threshold Alerts" off

    This only works for the logged in user. I changed this setting and my clients still see the notification.

  11. Cisco 69xx/78xx Configs

    in Hardware Endpoints

    Posted

    They. Are. A. Nightmare.

     

    Don't do it... You are probably better off from a business perspective just giving them free phones. Config is impossible even if they have the SIP based firmware. If they don't have the SIP based firmware, you have to find that first. For the love of all things holy, don't factory reset them!

  15. Bill This Card Directly (a little early)

    in Tips and Feedback

    Posted

    @safarov Actually, the dedicated card isn't a bad idea. I can get an employee card on my Ink account and just use that. The latter's probably overkill though.

     

    At the end of the day though, if this isn't fixed, it's a single point of failure. One that has 0 margin for error, as 2600hz will immediately disconnect a reseller's entire client base if a single charge fails. It's frustrating to have such a glaring threat to my business that I simply cannot add redundancy to.

  16. Bill This Card Directly (a little early)

    in Tips and Feedback

    Posted

    @Darren Schreiber Any update on this? I just had Chase call me because I got fraudulent charges again. (Seriously, I don't know how I have such bad luck) I went to change my card to my AMEX, but it declined. I called AMEX and they said they have no attempted charges on file for more than a week. I'm safe for now as I've switched to my debit chard. But, considering what would have happened if this occurred only three days from now leaves me VERY uneasy...

  17. 2600hz's telegram group

    in Product Discussion

    Posted

    2 minutes ago, esoare said:

    What would be the benefit of something like that in your eyes/your use case?

    I think Discord could be cool for the voice chat aspect. In my mind it'd be nice to pop in when I'm seeing something I think might be an outage. If I'm talking to myself, It's probably on my end, or a local issue. But if it's hoppin' in there, might be able to get to the root faster. Not that it happens all that often though...

  19. Forwarding Menu Option

    in Product Discussion

    Posted

    Hi @Colter,

    I'm happy to hear you found that helpful. :)

    As for this question... I know you aren't going to like this answer, but you can't forward a number directly in Kazoo. Only user objects can be forwarded. To help further, I'd be good to know some info from you?

    1) Are you using your own carriers or 2600hz?

    2) Are you using SmartPBX or Advanced Callflows primarily to manage your accounts?

    3) Do you have any development background? Python, PHP, ect?

  20. Special Voicemail for lunch

    in Product Discussion

    Posted · Edited by Rick Guyton (see edit history)

    Hi Jack,

    How familiar are you with advanced call flows? I'd make a callflow that hit a time of day for lunch that played a message then dumped to voicemail. Then "all other times" I'd make it go straight to voicemail. Then assign that callflow as the after hours option.

     

    Actually, you'd want another level of TODs in there to filter out the weekends since I assume they only work M-F. I can dig in the the particulars more if you need.

     

  24. Mobile IDEA - Outbound CLID selection

    in Tips and Feedback

    Posted · Edited by Rick Guyton (see edit history)

    3 hours ago, esoare said:

    Could your pivot tell which user's mobile was making the outbound call?

    Well, kind of. I get the ID of the device, but that in and of itself doesn't mean anything. Technically, I could call back out to the API and get more data on that device. But, trying to do that in the limited time scope of a call placement... Ugh. I'd have to build a database to have that info on hand. I'm considering doing something like that... But, it's a lot of work and 2600 could do it better with an internal resource.

    3 hours ago, esoare said:

    Main Business Number

    Easy, set that as the caller ID in adv call flows you you've already mentioned.

    3 hours ago, esoare said:

    Secondary Business Number: (like totally different Business!!)

    Easy, use the Static Caller ID section of my post. Then you'd assign a star code that ANYONE on the account could use to call out on the second business number.

    3 hours ago, esoare said:

    Business DID for a User

    In addition to the main and secondary??? Seems kind of overkill.. But, no pivot doesn't get me enough info to know who the user is at all I don't think. So, same as #1

    3 hours ago, esoare said:

    Personal Cell Number on Mobile

    Yea, again, I'd need more info that what a pivot call gives me. So, same as #1...

  25. Mobile IDEA - Outbound CLID selection

    in Tips and Feedback

    Posted

    Hey Eugine,

         You can do that now with pivot. Your welcome to steal my script below for this.

     Think Darren mentioned they are making an official version coming soon.

     

    Next up, how to make that same *code use different numbers on different devices. AKA, if I dial *1 ten digit number, have it use MY personal cell number. And if my wife on my same account dials *1 ten digit number, have it call out on HER personal cell number.

    Finally, setup CallerID prepend, so that incoming calls have a *1 on them if the caller called your personal number.

    This would result in a pretty sweet config where each user can use *1 (or whatever) to call out on their personal number AND ID inbound calls from their personal number by seeing that *1 AND be able to call back off the call log and have it work as expected (call back that same person using your personal number)

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