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esoare

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by esoare

  1. create user without email

    in Tips and Feedback

    Posted

    I agree with the whole bounce back, that is why I tried that email. :)

    It's a difficult scenario, due to the requirement of a User, for the BLF "Main Extension Number" being tied to the User, and the User requiring an "email address" and the User automatically building a Voicemail Box (even if one isn't necessary...see KAZOO-4666)

    I went ahead and created 3 requests.

    I apologize ahead of time for putting them in the wrong area! Really, I am sorry!

    They are somewhat similar, but different , reasons are associated with each requests.

    User without email address (Because some clients don't have emails for all users)
    https://2600hz.atlassian.net/browse/K...

    Allow for Main Extension Number to be associated with a Device (Because BLF works only with Main Extension Number, and we may want BLF in a Lunch Room)
    https://2600hz.atlassian.net/browse/K...

    Create a User without a Voicemail box, or email address - In Monster UI (We may want BLF for a Lunch Room Phone)
    https://2600hz.atlassian.net/browse/K...

    esoare

  2. create user without email

    in Tips and Feedback

    Posted

    so www.na.com is a real domain.
    na@na.com I received a bounce back on. Hopefully they never activate that user/email address!

    lol

    but what if you don't want the "Fake user" to have voicemail at all! What do you do?

    Your message to na@na.com couldn't be delivered.
    na wasn't found at na.com.
    e Office 365 na
    Action Required Recipient
    Unknown To address

    How to Fix It
    The address may be misspelled or may not exist. Try one or more of the following:
    Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
    Contact the recipient (by phone, for example) to check that the address exists and is correct.
    The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
    Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send.

  4. create user without email

    in Tips and Feedback

    Posted

    I have a client (Chiropractic office) and they want traditional phone stuff for their voicemail. No voicemail to email, and no real logging into the UI interface at all.

    Is there a way to create a User without email addresses?

    I could use advanced call flows to do extentions to devices, but voicemail boxes are associated with users. (usually), and the "Main Extension" is an important piece to the client for them to see who is on the phone.

    Also, some of the phones (which I want to have a "Main Extension" on as well) are in patient areas, do I just create a "fake user" for those locations? Kill the Voicemail box?

    Anyone else have this problem? How do you get around it?

    I already though of creating fake email addresses to one of my domains, but that seems a touch "crazy"!

  7. Faxing Print Driver

    in Tips and Feedback

    Posted

    Just filed.

    KAZOO-4624 (this is for User Portal normal users...maybe should have been filed under UIUI?)

    UIUI-2093 (this is for Admin's that get access to the Main Fax, having the ability to see the Main Fax in their User Portal, or a seperate Admin/Workgroup portal)

    esoare

  10. Combo Key's Defaulting in Advanced Provisioner

    in Tips and Feedback

    Posted

    So I deployed a site with 7 phones using Yealink T42G's Firmware 29.80.0.95

    Had 5 combo key's programmed through Advance Provisioner, and everything seemed good.

    Keys
    1 | Account 1 | Line 1
    2 | Value *3107 | Label Hold 1
    3 | Value *3108 | Label Hold 2
    4 | Value *3109 | Label Hold 3

    Everything seems to be working, except that Advanced Provisioner shows up with the default settings.

    I Thought this might be due to a firmware issue, but I shipped out 3 phones to another site (in the same account) with Firmware 29.73.193.50 and these also are showing up defaulted.

    I believe the phones are fine, with their BLF's / Park keys, because I haven't received any "complaints". So I think it might be a Monster GUI issue, not keeping the information?...

    Anyone one else experiencing this?

    esoare

    p.s. I'll open up a ticket, but thought I would check with others, since you may not have noticed. I'm Monster UI & hosted.

  13. Caller Id Changer

    in Tips and Feedback

    Posted

    OK.

    Just another thought, if you want to sell some side cars and program them up. :)

    On the Yealinks you can set a DSS Button for DTMF (which I would figure you could do on other phones to).

    Setup DSS buttons for each of their clients DTMF with the 10 digit number for the client. Put the name of the client as the "Label".

    Then, when the "Enter your number..." comes up from the system, the agent can press a button to put in the proper phone number, based on the client.

    Perhaps your client would be willing to pay for that, since it would alleviate errors.

  15. Caller Id Changer

    in Tips and Feedback

    Posted

    Created Bug Report JIRA-Kazoo-4600 (That one has a good number, so maybe it will be fixed:) )

    Create a Advanced - CallFlow with an Extension
    Create a Prepend
    In Caller-ID Number Prefix: place a 10 digit phone number
    Create a DISA
    In Pin enter PIN CODE
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    USE:
    User calls the CallFlow. System asks for the System Pin Code.
    User enter system Pin Code.
    They hear Dial tone.
    User dials number to call.
    Call Completes.
    ~~~~~~~~~~~~~~~~~~~~~~~
    The First Time that Caller ID to the receiving party shows the Prepend number in the Call Flow.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Bug:
    After 1 use of the CallFlow.
    All other calls, show 919-692-6062 or "Unknown", i/e no Number provided.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  16. Caller Id Changer

    in Tips and Feedback

    Posted

    Nope

    Your effort is different than what Raj was talking about...This is not call forwarding, but calling out from a phone and wanting to show one of your "other" lines, instead of a) your main number, b) the users number, c) the device's number!

    If you made the call flow a Dynamic CLID, u would need to enter number then # (though, if you do a full 10 digits, it doesn't require the #) on the phone pad, I setup the yealink to do a DTMF with the 10 digits of the Caller ID wanting to be shown.

    Then user puts in a "1 digit + #" DISA code.

    User hears Dial Tone, dials 10 digits out, and the Call gets placed using the Dynamic Caller ID of the "second line"

    This works Consistently.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    I placed a ten digit cell number off of Verizon in the pictured Pre-Pend above. It was showing that cell phone number when I called from that T42G phone the first time.

    The pictures above with the Pre-Pend and digits entered in, then the DISA. Has an interesting bug. If you build the callflow. The first time you use it, the CLID displays properly. But after that first try, the number 919-692-6062 shows up afterwords, or "UNKNOWN"...consistently... which if you search that, bots use it. :) Not sure why that happens... I'll open up a support case on this.

    Esoare

  18. Caller Id Changer

    in Tips and Feedback

    Posted

    So I figured out another way of doing this.

    It adds one more step for the user.

    But it adds some customization on the phones WEB-GUI (at least the Yealinks) because Auto Provisioner doesn't have the option to do Combo-Keys as DTMF.

    Not pretty, but it does make it possible for a user to use their phones and change their caller ID.

    IF it's just 1 other line, then it will be programming three buttons, and they just press the 3 buttons, then enter the number they want to call.

    1) Create a call flow with an internal extension
    a. Put a Prepend with the number the customer wants to show
    b. Go to DISA (enter an arbritrary code)
    c. Save.

    2) Go to the Phone WEB-GUI
    a. Create a button with Speed Dial to the Internal Extension (Name whatever)
    b. Create a button with DTMF with the DISA CODE + # (Name PIN CODE)

    User Presses Speedial
    They Hear "Please enter you code...."
    They press the PIN CODE button
    They Hear Dial Tone
    They enter the phone number they want to call.

    Wallah!

    All that without creating another Device!

    WHEN / IF, DTMF is added as an option in Advanced Provisioner, you won't need to do the Phone Web GUI.

    Hope that helps...and yes, I did take 1.25 hours out of my day to do this, pics, and type up the how to! :)
    esoare out

  22. Faxing Print Driver

    in Tips and Feedback

    Posted

    What about adding it to the USER PORTAL for the other 30 percent? When uploading it automatically checks to make sure it's the right file type. You would have to enter the number properly. And you could have confirmation that the fax went through. Also, the incoming faxes won't go outside the System, into email, hacko-sphere... just some thoughts. :)
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