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Tuly

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by Tuly

  2. Call recording app on Sandbox

    in Tips and Feedback

    Posted · Edited by Tuly (see edit history)

    The problem with user portal,  is that you need to login separately for each user, most companies that would like to take care of call recordings they have an admin login to the account,  and I would like to listen to certain call recordings download certain call recordings, it doesn't make sense to log out and log into each user, 

     

    So the way the sandbox is configured now how would you give access to a client to listen to call recordings? 

     

    The same way we have voicemail manager that you can manage all voicemails of all users (very smart and elegant) 

     

    Call recording app is very good but it doesn't belong the settings on that app,  there is a separate app for configuring AWS and Google drive, why the redundancy?   

     

     

    I understand the app is configured for admins to control their call recordings, but there are a lot of admins that will just turn on every option in the call recording app to record, EVRYTHING, and that is obviously not the best for the system, 

  3. Call recording app on Sandbox

    in Tips and Feedback

    Posted

    Maybe an idea?

    on the Call recording app on Sandbox, is it possible to disable for users those 2 tabs "Storage Settings"  "Configuration" and only allow them to see and listen to the call recording tap? I can see wanting to restrict access from users the config of an Amazon account or the configuration to which phone should have call recording on or off, this should only be set by an administrator sometimes,

  9. Any good CDR analytics packages?

    in PSTN, Software, and Services

    Posted

    36 minutes ago, esoare said:

    Forget searching! (Sorry to throw you under the bus Tuly! ;D) Glad your looking at getting something going. 

    PLEASE really consider doing the Automated reports! The less a customer/re-seller has to do with these, the better.

     

    Forget everything! (Sorry to throw you OVER the bus esoare! ;D) Glad your looking at getting something going. 

    Searching is an essential part of a PBX and why a business owner should want a PBX system,  Searching was an essential part of our sales pitch till recently......

  12. Any good CDR analytics packages?

    in PSTN, Software, and Services

    Posted

    To see on 5 users how many calls they made last month, both incoming and outgoing,"


    On one specific user I would like to know exactly how many minutes he was on the phone on outgoing calls and then how many minutes he was on incoming calls,


    I made a call to a number that ends with 5555 last week, search for it,

     
    how many missed calls did we have last week

     

    CDR search page, where you can search filter by "originating number" "destination number" "caller ID name" "incoming" "outgoing" "date" "missed calls" "per extension or across the account"

     

     

  13. pressing 0 goes to "the recording for this menu has not been set" ?

    in Product Discussion

    Posted

    Okay makes more sense, as I never create the number in smart PBX, I don't remember clicking and smart PBX Main number ever, but possible,

     at least I know not to click on that tab so the 0 shouldn't be created for now, 

    What I'm doing till now, is creating a call flow in advance callflow with a number 0,  that goes back to their main menu - for those clients that really don't want an option 0 on a menu, 

  20. Streaming music on hold from local source?

    in Product Discussion

    Posted · Edited by Tuly (see edit history)

    5 minutes ago, JR^ said:

    Should be pretty easy to add to the Media in Advanced Callflows. I'll add it to my list and will let you know when it's added.

    As a side note, this is already supported for music on hold on users and accounts if you select the Stream URL dropdown value and type your Shoutcast URL after.

    where can you select the Stream URL on a dropdown? i cant find it....

  25. Call goes back to park automatically?

    in Product Discussion

    Posted

    Rick, you can be sure this will be fixed
    We were also getting those complains a lot until I decided to go down to a client and listen to him explaining the issue,  as he did it with us multiple times I started seeing a pattern that it happens only at a certain scenario,   and once you have the reproducible steps, it's nothing to find a solution,  like on all technical difficulties
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