[Park Ring-back Timeout]

Few examples that we had,

A doctor's office calls us, a client calls in, she runs up the step ladder to look up the chart for the client, (still old-fashioned) while she's looking for the file, the phone rings again.... she drops the file runs down the stepladder, runs back to the phone only to see that it's the call that she just placed on Park..... she said for a doctor's office at least 5 minutes is normal to have someone on Park,

Then there's the plumbing supply store, all calls are coming into the main secretary, and she distributes the calls if there's a call to the counter which she's placing on Park, and announce it on the loudspeaker, and no one picks up after 60 seconds she must reroute the call or take the order by phone, ( that's how it was with their old phone system, and that's a business decision they have made not to let anyone on hold more than 60 Seconds)

[Filtering Channel_Destroy Webhook?]

you will get 1 for each call leg, if you have 10 phones in a ring-group, you will get 11, 1 for the incoming and 10 for the outgoing 10 phones, (you will see "call_direction": "outbound"  outgoing from the system to the phones) 


i guess this is for missed call, right?

if you see "Loos race" on ANY of the webhooks = the call was not answered

if you see "Originator cancel" on ALL webhooks = the call was not answered

if you see "Originator cancel" on most but on 1 you see ANSWER = the call was answered

[Record voicemail greeting from outside?]

Yup working... simple.

[Record voicemail greeting from outside?]

I trying to figure this one out,  is it possible to change the voicemail greeting from out of the office, for example to call in the voicemail and press a certain combination key to record a new voicemail greeting?

[Parking Lot Parameters?]

only with API

 -d '{"data":{"flow":{"data":{"action":"auto","default_ringback_timeout":240000},"module":"park","children":{}},"patterns":["^\\*3([0-9]*)$"],"featurecode":{"name":"park_and_retrieve","number":"3"},"ui_metadata":{"version":"3.22-34","ui":"monster-ui","origin":"callflows"},"numbers":[], "id":""}}'

[Call Queues, looking for competitve solution]

I like the lower base fee but higher per-seat charge to start,

( When You Say barge and whisper are included in call center features, how is it possible to price barge and Whisper per device? The same question goes for reporting, I understand a charge per queue)

[Missed Call to email notification?]

I was testing on channel_destroy, most incoming calls were getting both legs of the call,
But interesting I can do the same incoming call to a menu and pressing an extension after letting the extension Ring 2 times I hang up the call, I would say it's 50-50, 50% of the time we're getting both legs of the call, for the outside number getting a ' normal clearing' ( the menu picked up) and for the extension were getting originator cancelled, and the other 50% of the time we're doing the same same thing and we're only getting the incoming normal clearing,

I'll play around some more tomorrow, will see

[Missed Call to email notification?]

Thanks for the link fastdevice... i have an idea how to do missed call now,

One thing concerns me, it does look that webhooks are not so reliably sent,  as a lot of times I'm doing the same thing,  webhooks will send both legs of the call,  and at other times it will send only 1 side of the call, 
should I rather wait for websocket? when websocket comes out will webhooks still be supportive?

[Missed Call to email notification?]

1. Extension Ringing                                 ORIGINATOR_CANCEL
2. Ext. to VM answers                               NO_ANSWER   
3. Menu/ Media answers                           ANSWER
4. Menu to Extension Ringing                   ORIGINATOR_CANCEL
5. Menu to Extension to VM answers       NO_ANSWER

thats very good, but how can we add the disposition value to the webhook? possible?

[Missed Call to email notification?]

i see thanks FASTDEVICE, 1 issue i have, if the voicemail picks up and the caller hangs up, the billing seconds will not be 0, and when ever there is a menu, the billing seconds is also not 0,  

So practically you can only Implement missed call to email notification, on Direct DIDs,  that goes straight to a phone and the voicemail does not even pick up, am I right?

[Missed Call to email notification?]

@FASTDEVICE would you mind posting a complete example of how you would do a missed call webhook? Even if it was answered by a menu if no one actually picked up the call it should still be considered missed call,

Thanks,

[Missed Call to email notification?]

yeah that should help, i will look in to this  (if i know how to do it...)

[Missed Call to email notification?]

Is there a way we can have missed call to email notification? When someone has a missed call on their extension, the system should send an email notifying the user of the missed call.

i may have asked this ones, it was dismissed as a none important feature, but we keep getting this request

Anyone knows if this will be possible with the new WebSocket manager?

[Provisioning Global textbox]

My second suggestion was NOT to have a text box idea,

But to have the same Advanced provisioner that we have now, just a little bit more settings in the “Provider Settings”  and also to have an option to push the settings to the phones already provisioned on the system,

 

just as an example, there's an option in Provider Settings for primary DNS, and backup DNS,

so If we change the DNS to 8.8.8.8 we should have the option to push that setting change to all phone already provisioned on the system, 

[Provisioning Global textbox]

I completely understand that there could be a lot of issues arising from letting resellers have their own provisioning code,

So how about we have more global settings options an advanced provisioner? and also this is very important to have an option “push to all phones” example if we change a setting that is in advanced provisioner global settings (supported by 2600) that we would like to push to ALLphone in a pertiicular model,  so that we shouldn’t have to go in each phone and save the Mac file again to get the new setting

[Provisioning Global textbox]

Is it possible to have a “provisioning global
file” per model?  so the phones can pick
up our settings across a phone models,   or a text box where we can drop our lines of provisioning code,

for example:


yealink phones, we would like all of our users to have the “same user experience” so we upload to the phone 2 custom ringtones,  we also add a background image to each phone, we also change the call waiting tone as we have gotten a lot of feedback that the default call waiting tone is annoying and intruding the call or too low,

We also change for example the backlight interval, Or we sometimes disable DND on those phones as 50% of tech support that incoming calls are not working is because DND was turned on by mistake --- Blocking ghost calls (in yealink it’s called “Accept SIP Trust Server Only”) – add alert info text -  When a user is dialing they should see the label on the screen,  not the 2600HZ user name as it confuses them what it means,

or if we would like to change the "phone web password" for ALL phones 

and so forth a lot of changes are done that we cannot do with the current provisiorer, so it would be a great idea to make a text box where we can drop in for example

 phone_setting.active_backlight_level = 10

ringtone.url = http://xxxxxxxxxx.com/models/DoorBell.wav

ringtone.url = http://xxxxxxxxxx.com/models/Internal.wav

lcd_logo.url = http://xxxxxxxxxx.com/models/T29.dob

sip.trust_ctrl = 1

voice.tone.callwaiting = 450/150,0/10,450/150,0/7000

security.user_password = admin:xxxxxxxxx

[Park Ring-back Timeout]

YES its working! thanks

[Park Ring-back Timeout]

i am trying to extend the Park ring-back timeout (when no one picks up a parked call, after 120 seconds it will ring back, to remind that someone is on park) i am doing the below with API, but its not changing the timeout

http://SERVER:8000/v2/accounts/xxxxxxxxxxxxxxxxxxxxxxxxx/callflows/xxxxxxxxxxxxxxxxxxxxxxx -d '{"data":{"flow":{"data":{"action":"auto"},"default_ringback_timeout":240000,"module":"park","children":{}},"patterns":["^\\*3([0-9]*)$"],"featurecode":{"name":"park_and_retrieve","number":"3"},"ui_metadata":{"version":"3.22-34","ui":"monster-ui","origin":"callflows"},"numbers":[], "id":"CALLFLOW_ID"}}'

here is the gitub link
https://github.com/2600hz/kazoo/blob/master/applications/callflow/doc/park.md


anyone knows what am doing wrong?

[Forward a voice mail message via phone]

any update when this can be implemented?

Customers requesting this, while listening to voicemail they would like to press a key to call back the one who left the voicemail,

[Block incoming number based on caller ID]

This was implemented in the GUI call "Blacklist"
Thanks

[generate Auto token]

would you mind explaining a bit more on how to get the Authentication Token? its not working for me, looks like i'm missing some basics here.....

[generate Auto token]

i am really not good at API,  So excuse for the simple simple question..  how do I generate an Auto token to start working with the APIs?  
if someone can please explain it in very very simple terms, i would appreciate..... 

Thank you

[Buzz open door via phone]

no we did now, have you? is it stable? 


BTW the Viking VoIP door-phone is not ready for prime time,  does not have a configurable port number no outbound proxy,  no SRV, has no web access works only with a downloadable program etc....

[New T4S Yealink Phones & WF40 Wifi Dongle]

I just provisioning a few phones with the new FW,  it's very simple you create one file MACADDRESS.boot  that tells the phone to look for the global and the Mac file,  it looks like this

#!version:1.0.0.1## 
     
include:config <y000000000069.cfg>
include:config "00156xxxxxxx.cfg"
     
overwrite_mode = 1



so each phone has 3 files one is the MACADDRESS.boot   y000000000069.cfg     00156xxxxxxx.cfg

[Any good CDR analytics packages?]

Yeah really interested in a demo, the current CDR call records page is missing like 90% of what customers needs,


6279611@gmail.com

Thanks,