4) schedule's should have a End date and time (the same way it has a start time) > No idea what this is referring to. we sometime have the need to have a temporary schedule route based on time, say someone calls in “im going on vacation for the next 3 days, please have my phones go to an IVR saying that the business is closed till 8/21/16, but 8/22/16 in the morning it should go back to the regular IVR, or someone calls in “i would like to have every Friday of the summer to have our closed IVR play, but only till the last Friday of the summer 9/15/16, and from then it should go to the normal Friday IVR 6) there should be an "easy" way to set a forwarding or any other setting on the fly.. (a client calls in "our internet just want down, transfer our number right away to my cell phone till 4PM" Login to the user portal, there's a call forwarding setting? How can this be any easier? It's pretty easy already? what im talking about is that if the whole local network goes down the phones are out of service so i want to be able to forward all the calls even before it arrives to the IVR to an alternate phone number ex: a cell phone. in other words, we need a quick way to forward the whole phone number to an alternate telephone number and a quick way to revert back to the old setting. 7) missed call notifications are still missing.... No idea what you mean here. we used to have when someone received a call, and he was out of the office and did not pick up the Call, the user would have the option to receive an email saying you had a missed call from so and so...