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when creating a Directory from a callflow, it would be easier for users to have the new Directory in the list not needing to closed and reopen the directory box or order to save it, as the video below, (the same is with adding a new media file in a voicemail) Directory.mp4 Thank you!

@JR^ ummm Very interesting, the only way I can re-created now is if I change the "timeout" to less than the current time, for example the current timeout is 40 seconds, change it to anything less (20 or 10) or change it to anything more but less than 10 seconds (45 or 49) but more then 10 seconds is good,

@hesaam i may have gotten different information, on the hosted Does it show more than 30 days or not show more than 30 days? (are voicemails getting deleted older than 30 days?) Edit: thanks @hesaam I know the answer,

Good to know all the educational stuff, but as the subject says "on the hosted system"

I do not believe the DND changes anything on the server, when you set a phone to DND and call the extension, the phone is getting the call but it only gets rejected, I like to completely disable the feature of DND on phones, a lot of headaches and frustrated users when they have the phone on DND and they don't even know what it means.

To make it clear smart PBX should have the same description as in Callflows > users > call forwarding. "Require Key Press"

Not sure this is the place to discuss, but I got a quite a few complains that voicemails have been deleted, and I also see on our account all voicemails are missing past 30 days,

whenever you make a change in a callflow you get a reminder to save the changes with a warning " You have modified this Callflow, don't forget to save it! but when you change anything inside a ring group, it will not say this warning, and the ring group will not be saved only if you click the green button save changes, would be good to have this warning also when you edit a ring group, Thank you! , "

Hi all, Are voicemails being systematically deleted from the hosted platform and if so what are the time limits?

JR While your there maybe it's also worth changing Smart PBX has "Leave voicemails on forwarded numbers" and advanced callflows has "Require Key Press" (i believe it makes more sense Require Key Press) Thank you!!

Something confuses us every time when we need to forward to a cell phone, and decide if we should keep The Originators caller ID or to see the office caller ID, in Smart PBX it says "Keep your Caller-ID" users never know what that means, in advanced callflows it says "Keep Caller ID" (Also a bit confusing) Can we change the description to something like "show Originators caller ID" or "Keep original caller ID" ? Thanks!

Thank you understood, Let me go a step further, is it possible to transfer back a phone call ( was transferred to a cell) from cell phone to the office phone? Let's say you get a forwarded call on your cell phone, and you would like to transfer it back to one secretary is possible to press something like *2101?

I can imagine there's no easy way of doing it but I might as well ask, a client of 50+ phones is asking "please send me in Excel a list of all names - extension number - VM to email address - and direct numbers to each EXT - is there an easy way to do it?

I know😊 that's why I'm bringing it up...

The problem with user portal, is that you need to login separately for each user, most companies that would like to take care of call recordings they have an admin login to the account, and I would like to listen to certain call recordings download certain call recordings, it doesn't make sense to log out and log into each user, So the way the sandbox is configured now how would you give access to a client to listen to call recordings? The same way we have voicemail manager that you can manage all voicemails of all users (very smart and elegant) Call recording app is very good but it doesn't belong the settings on that app, there is a separate app for configuring AWS and Google drive, why the redundancy? I understand the app is configured for admins to control their call recordings, but there are a lot of admins that will just turn on every option in the call recording app to record, EVRYTHING, and that is obviously not the best for the system,

Maybe an idea? on the Call recording app on Sandbox, is it possible to disable for users those 2 tabs "Storage Settings" "Configuration" and only allow them to see and listen to the call recording tap? I can see wanting to restrict access from users the config of an Amazon account or the configuration to which phone should have call recording on or off, this should only be set by an administrator sometimes,

I may have asked ones but do not have an answer, what is the Feature Code "move 6683" ?

Hi all, whats the best/most efficient or officially supported media file format to upload, MP3 or Wav? (I know asterisk doesn't play well with a lot of MP3 files) and what Bitrate? Thank you,

why don't you change the media file? Let's say in all ring groups you have the music on hold selected "mainMOH" go to media and change the .WAV file only on one place

Never ever tried an probably not working , but if you're routing to a user that is forwarded to *3701 (park) would that work?

In other words queues?

anyone know what the new option in ring group "Number of times to ring members" is?

Okay makes more sense, as I never create the number in smart PBX, I don't remember clicking and smart PBX Main number ever, but possible, at least I know not to click on that tab so the 0 shouldn't be created for now, What I'm doing till now, is creating a call flow in advance callflow with a number 0, that goes back to their main menu - for those clients that really don't want an option 0 on a menu,

It doesn't make sense smart PBX should hijack the 0 when the DID and menu is in advanced call Flow,

Hi Karl, this is on production, and its with every account and every menu,