[Forward ringing call to Voicemail]

Thakns Runet, We are not technical, and dont know how to set this on vvx phones,

We were looking for an easy solution,

Thanks 

[Forward ringing call to Voicemail]

Hi,

We have specific people calling in that we don't want to answer the call, but instead send the call to voicemail,

So we don't want all calls going to voicemail, but specific numbers when they call in we want to press a button that will send the caller to voicemail.

Is it possible to forward a ringing call to voicemail without picking up the call ? We have Polycom phones VVX400

 

[VVX Polycom Call on demand]

Hi good afternoon,

We have a VVX 400, with call recordings on demand set up, so when dialing *27 while on a call, the call gets recorded,

 

How is it possible to set this as a button on the side of the phone,

If we put a speed dial manual or automatic to dial *27 it places the call on hold and make a new call,

 

Thanks 

 

[Call Center Pro manager]

Thanks!

[Call Center Pro manager]

Hi,

Call center pro,

Is it possible for the admin/manager to login agents to the queue, to receive calls,

Currently the manager logs in with agents credentials and signs  in the agent,

We want the manager to be able to login agents from the his own login,

 

 

[Yealink Call waiting Tone]

Thanks Darren!

[Yealink phone locked with microsoft]

Thanks!

[Yealink phone locked with microsoft]

I have  yealink T42S phones,

They wont provision correctly,

on the screen It says sign in,

user sign in or web sign in

 

When select user sign in it asks for username password and website url

When i select web sign in, its give me a URL which pairs with the computer, whatever.

 

Sounds like it's configured with Microsoft or something like that.

Resetting to factory doesnt help.

 

When i try pairing it gives me this url: 

http://aka.ms/sphone

with a code, 

 

 

Does anyone know how to reset it to factory ?

 

 

[Presence ID, 2 extensions]

Thanks !!!

[Presence ID, 2 extensions]

Hi!

Did I explain myself good enough ?

is my user story and solution understood ? 

[Presence ID, 2 extensions]

Hi.

Is it possible to have a  user or device have 2 presence ID's ?

 

User story:

We have an account where when dialing extension 201, it routes to device 201, then to device 202 etc, a long route.

But the customer wants that when dialing internally to extension 201 or to 202 etc  it should not ring the whole route but to 201or 202 direct.

The long route should work only when dialing 201 from outside of the office.

 

Solution:

So the solution I think, to set in the BLF keys on the VVX phones they have, 

The BLF keys will route to a hidden extension 2011 for example, which will go directly to 201, and not the long route.

 

The issue is, the customer wants to monitor incoming calls to other extensions,

so if we make the  presence ID 201 and 202 etc how can we have the device have a presence ID of 2011 and 2022 etc as well ?

 

Thanks  

 

 

 

 

 

 

[Yealink Call waiting Tone]

Thanks !

Do you have the correct numbers to put in for the tone to be louder ?

[Yealink Call waiting Tone]

Hi All.

 

We have a Yealink T29G

Customer isn't happy with the low tone for call waiting beeps.

Does anyone have a script to upload to make the  call waiting beep louder, or in the phone in settings, tones, what numbers to put in so the tone will be louder ?

[VVX polycom Directory]

Thank you Karl!

 

[Call Center Pro manager]

Thanks!!!

[VVX polycom Directory]

Hi all!

Can anyone please advise how to create a polycom directory, so i can add it my server and the add the URL in the Kazoo advanced provisioner.

We have VVX 400 and VVX 410

 

Basically we want to have a directory of all users in the account, so each phone can have the directory.

Thanks 

 

[Call Center Pro manager]

Thanks

What i really want is to know the missed calls, that were not handles by agents.

When i search Rejected by activity logs , it does not show me the name and number of caller rejected.

So how can i know which calls were rejected.

 

 

 

[Call Center Pro manager]

Just 1 more question to add.

Is there any way I can monitor missed calls,  being that calls rejected are not accurate as they might be calls that were picked up on the second ring.

How can we monitor missed calls ?

 

[Call Center Pro manager]

Hi!

Is it possible for a manager to monitor the agents in the queue ?

We want the manager to see the agents on a  call, or calls ringing to the agents

[Conference features - Mute thru phone]

Thanks !

[Conference features - Mute thru phone]

Hi Good morning.

Regarding the conference manager app, there is the option when logged in to the portal, to mute or unmute the call.

Can the moderator do this on the phone as well with a star code?

 

[Configure an SMS-to-email trigger using Zapier]

Thank you!

Can you explain a little more, what you did ?

How can i set that up ?

[Configure an SMS-to-email trigger using Zapier]

Thanks for this clear documentation.

 

Can I reply to a text thru email as well ?

Or this is just for receiving text messages ?

[Call Center Pro - Routing]

Hi All.

We have a customer requesting us, to have the call center start with user A, and only if user A is busy the call should start with the rest of the users.

 

So in other words,  the  main receptionist should always have  priority to receive the calls, and only if on call, should the calls route to user B.

 

Is this possible ?

 

[Send Media over phones]

Thank you!

 

Im thinking now, of an alternate solution.

if i can upload the media file to each phone in the facility,  and have an alert info, that will trigger this ring, so when calling the phones with the alert info, this message will play as a ring tone. 

I just have 1 issue.

I can upload a ring tone to the vvx polycom phones.

I can also set an alert info for a ringtone that is with polycom for example low trill etc.

But i cannot set an alert info for the custom ring tone i uploaded, it just wont recognize it.

 

See example.

 

 

 

 

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