[Polycom VVX]

Thank you!

[Polycom VVX]

Thanks Baze!

Yes, the tone is the loudest.

I thought there might be a script to make the ringer louder, which i can put in provisioning.

Will upload a new loud ring tone.

Thanks 

 

 

 

[Polycom VVX]

Hi GM!

We have a customer with VVX 310 phones.

Its a nursing home, that needs the volume on the phones, the ring tone much higher.

Is there a script for this to make the ring tone higher ?

 

Thanks 

[Time OF Day override]

Thank you all.

If i have an account with 50 users, will i have to set 50 time of days, and 50 star code, if i want all the users to have the option of a meeting ?

Is there any easier way ?

[Time OF Day override]

Thank you all for replying !

[Time OF Day override]

Hi All.

We have a specific extension that has a TOD set. for specific hours, and for all other hours.

Can we set to override the time of day, and set for closed or open?

This isnt the main number on the account, but a specific extension set in a callflow.

 

 

[Show up extension when calling a specific cell.]

Hi All.

We have a manager that recives call from his office empoleyyes constantly.

He wants to see when the office calls him, which extension it is, as he doesnt want to pick up for everyone always.

How is it possible, to have the business caller Id come up when dialing out and have the extension caller Id when calling this cell phone of the manager ?

 

 

Thank you!

[Voicemail Pin Length]

Thank you MC!

[Voicemail Pin Length]

The hosted platform

 

[Voicemail Pin Length]

Hi.

I have a customer requesting the voicemail pin to be 9 digits long.

The current default will now allow that.

 Is there any setting to change this, so to allow the pin to be longer ?

 

Thank you!

[Forward to Cell with prefix]

I think that cannot be changed or edited 

[Low Volume]

Hi all.

I have a customer with few phones VVX 300 and Cisco 504G

All have low volume on the other end, the receiver's end.

The volume is set for normal, but the volume is still low, when talking on speaker or thru the receiver.

Did anybody have such an issue, is it a setting in a router that can cause low volume, when calling out.

 

[Missed Calls]

Hi All.

When i want to disable missed calls when a call rings to a group, it only works if someone in the group picks up the call.

But if no one in the group picked up the call, all phones will receive a missed call.

Is there a way to disable the missed call completely from a ring group, so only direct calls to the device will receive missed calls ?

 

We have customers that have doorbell ringing to groups, and the missed calls are annoying when no one picks up, as its not a call from a person but from the doorbell.

 

Or is it possible to have a specific contact, (for example the sip username of the doorbell) have missed calls disabled complete thru the phone itself?

The customer has Yealink T29

 

 

  

[Voicemail to email Description - Block DIDs from outgoing]

 

Thanks !

 

Account specific, you can create a callflow with the "patterns":["908205\\d+"] and the 'respond' callflow action.

 

This isnt working for me, it doesnt follow the callflow 

[Voicemail to email Description - Block DIDs from outgoing]

Thank you!

I want to block all phones from calling out spcofoc numbers, that all start with for example, 908205

So i want 9082051555 and 9082059875 blocked, is there a way to add 908205xxxx etc..

[Forward to Cell with prefix]

Thank you Baze! 

[Forward to Cell with prefix]

Hi all

When forwarding from the system to a cell phone, is it possible to have the cell phone receive a prefix before the call, for example a number etc...

 So we are adding a device, a cell phone and when the cell phone receives calls, i want that a number or letter or any indication that the call is from the system should come along, with the original caller ID

 

[Voicemail to email Description - Block DIDs from outgoing]

OK Option 2

specific settings on the voicemail to email 

There is an option in the voicemail branding app, 

 

[Voicemail to email Description - Block DIDs from outgoing]

2 features if anyone can help me with this 

 

 

 

1- Can we block outgoing calls?
I want to block a block of numbers on an account.

2-

This is the current voicemail to email, can we add something to the template that will add the extension where the voice mail was left as well?

New Voicemail Message
Caller ID

New York, NY ((xxx) xxx xxxx)

Callee ID

(xxx) xxx xxxx(originally dialed number)

Call received

Thursday, January 31, 2019 at 12:00

[Special Voicemail for lunch]

Thank you Safarov!

can you show me what you mean, How they do that?

Can this be done for a few users, each user for their own schedule ?

 

[Special Voicemail for lunch]

Thank you Rick.

These users dont have a specific time for Lunch.

Today they would leave at 12 noon, Tmrw they will take the lunch break 12:30 PM etc.

Will this be  able to work?

 

 

[Special Voicemail for lunch]

Hi we have users who have a voicemail with a greeting.

When going out for lunch the user wants to have a different voicemail greeting on his phone,  a greeting stating that the user is out for lunch.

 

Now, there is an option to have a temporary message on the voicemail.

But i dont see the option of switching from the main to temporary and then back from temporary to main without having to re-record.

 

Does anybody have an idea how to work this out.

 

 

 

[Polycom line key features]

Thanks

I uploaded this.

Isnt that what you meant?

teststarcode.cfg

[Polycom line key features]

Also is it possible to set this with lines keys instead of soft keys ?

 

Thanks Karl!

[Polycom line key features]

You can add a prefix by creating a softkey. Here is an example using *36:

<inter feature.enhancedFeatureKeys.enabled="1" softkey.2.enable="1" softkey.2.use.idle="1" softkey.2.action="*36$P1N3$" softkey.2.label="Prepend" 
efk.efkprompt.2.type="numeric" 
efk.efkprompt.2.userfeedback="visible" 
efk.efkprompt.2.digitmatching="none"
/>

 

 

Hi Karl:

I followed this for a prefix but nothing happens when dialing that prefix softkey 

Attached is a snapshot of the phone