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Jack Noe

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Posts posted by Jack Noe

  1. Thanks Extremerotary

     

    <call
    call.directedCallPickupString=""
    call.directedCallPickupMethod="native"
    />
    <attendant
    attendant.resourceList.1.address="205"
    attendant.resourceList.1.callAddress="205"
    attendant.resourceList.1.label="Test Name"
    attendant.resourceList.2.type="automata"
    />

     

    I saved this a cfg file uploaded  to the phone, polycom 450,  it updated with the BLF key but, but it cannot pickup the incoming call on 205 

  2. Hi.

     

    We have a client who wants to forward the calls going to a User, by calling in from his cellphone.

    So he wants to forward a user from outside the office without logging in to the portal.

    Is it possible? I do see this feature in the callflows but dont understand how to use it 

     

    Thanks  

     

    image.png.07b2939122fddea634ed6e6e38132bb1.png

  3. Hi all.

     

    I have a customer who wants to receive an email with each call coming in to his callflow or DID.

    The system currently has the missed calls alert, which sends an email only on missed calls.

    Is there an option or a workaround to have receive an email for each call? or have each call be a missed call by some way, so he can receive the email ? 

  4. Hi all.

     

    I see when creating a user in an account i have the option to add him as a user or as a admin.

    But i see that even as a user he has access to the whole account, when loggong in, he can see the VM's of all users, faxes of all users Etc,

     

    How can i add a user without having access to the whole account but instead to his VM's only, and to his fax only.

     

     

  5. Hi All

    I want to set the poly-com vvx 550 to have a different ring tone for internal and for external

    I attached a snap shot of what i did in callflows- advanced callflows - device, without any settings in the phone itself.

     

    This didnt work for me, those ringtones arent working, the settings didnt take effect.

     

    I would appreciate any guidance 

    Thanks 

    image.png.42feb061b22cff25aeb1ff744d954c71.png

     

     

  6. Hi. We have a callfow which we call callflow A.

    Option 1 in this callflow goes to a new callflow which we will call callflow B.

    This callflow call B, option 1 goes to a third callflow called call C.

    Now in the call C callflow, when dialing 1 we set it to ring a device in the account, but it doesnt work, instead the menu plays again.

    IS there a limitations on callflows ?

     

     

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