[Voicemail to email template Timezone]

Thank It worked.

Really appreciate it.

 

[Voicemail to email template Timezone]

Hi all.

Is it possible to set the voicemail to email time displayed to be 12 hours and not 24 hours ?

So i want it displayed 1:03 PM instead of 13:03.

Thanks 

 

 

 

[smartphone app]

Hi all.

We are having issues with smartphone apps.

They register, but not always, and also not consistent (We mainly use Zoiper and GS wave, but we arent sure we have the proper settings).

 

If anyone has a good phone app recommendation that works well with Kazoo, and can share the proper settings, we would greatly appreciate it.

 

 

 

 

[Ring group missed calls]

Hi all.

We have a customer, he wants missed calls on the phone only if the call came to specific device.

If the call went to a ring group which includes a few devices there should not be a missed on the phone.

there is a way to set it, by un-selecting ignore complete elsewhere.

 

The problem is, it only works if someone picket up the call.

If no one in the group picks up the call, all devices in the ring group receive a missed call.

The customer doesnt want this, he wants missed call never from a group, only when ringing a user or device direct.

Does anyone have a way for this?

 

Thanks 

 

 

 

 

 

[Door Bell conflicting with internal ring tone]

THANK YOU!

[Door Bell conflicting with internal ring tone]

Thank you!

[Door Bell conflicting with internal ring tone]

Hi all.

I have phones set up with internal and external ring tones on Yealink T29as follows:

 

 

But the problem is that the customer wants a special ring tone for the doorbell for when it rings to the phone.

What we usually do, is add the sip user name of the doorbell to the directory of the phone and select a ring tone as follows:

 

 

The problem is that the internal ring tone setting ill overwrite the doorbell in the directory, so when the doorbell will ring the phone with the internal ring.

 

Any solution for this?

Thanks 

[Call record length on a menu]

Thanks 

I have no options but to help him with what he wants.

Please if anyone has an idea what can be done.

 

[Call record length on a menu]

Hi.

We have a customer who wants to record a menu, that is 12 minutes long.

Wants to call in to the menu, dial the record prompt pin, and record for 12 minutes.

The current settings doesnt allow more than 7 minutes about, it stops after 7 minutes.

 

Any idea how to record a longer greeting over the phone?

 

Thanks 

[Page with password]

Thanks all.

[Page with password]

Hi we have a callflow which is an extension.

The callflow has a page group inside.

So when dialing the extension, all phones are paged.

 

Is it possible to set a password, so that only those who have the password will be  able to page

 

 

 

[Hold Ring Back]

Thanks 

[Hold Ring Back]

Thanks

[Hold Ring Back]

Hi.

 

In a parked call there is the feature where the parked call rings back to the phone after 2 minutes.

 

Can there be such a feature with a call placed on hold, not on park  ?

 

Thank you.

[2 devices per user]

Hi.

I have a customer that wants a clone.

When dialing  extension 121 or 112 both voip phones should ring.

This can be done by assigning 2 devices to 1 user for example 121, and creating a callflow 112 that rings both phones.

 

The problem is that one device cannot transfer or call the other device when dialing 112 or 121, as it calls the voicemail.

Thanks 

 

 

 

[Special Ring tone for Transer]

Hi all.

 

I have a customer with Polycom phones, VVX.

We set a ring tone for internal and another ringtone for external, via the device settings in the callflows, and uploading the a CFG file

 

 

But  a call transferred blindly, has a ring tone as external.

The customer, wants a blind transfer to have a ring tone as internal, or a separate ring tone.

How can we set this up?

 

Thanks 

 

 

 

['Wireless caller']

Thanks!

Correct.

['Wireless caller']

Hi all.

 

When there is an incoming call without a caller ID name, it displays 'wireless caller' and the phone number.

Is it possible to replace the 'wireless caller'  with the phone number, so the phone number will be displayed 2 times instead of once with the name wireless caller ?

[Call Center App]

Thanks 

[Call Center App]

Thanks

 

Is Call Center Pro available some where ?

What else will be included in the new app ?

Can i have a playback of the kazooCon, the part where this was discussed ?  

[Call Center App]

Hi all 

We started using the queues, the call center app. 

There are few basic features which are important for a call center.

I'll start with those.

1- I cannot see who is waiting in the queue, i can only see the amount of callers waiting in the queue, but not the phone numbers of those waiting.

2- I cannot see history of the queue, the missed calls. I can see the total missed calls but not the phone numbers of those calls missed.

 

Does anyone know is this addressed in the Call Center Pro ?

Or is there any way how to make this work ? 

 

 

 

 

 

 

 

 

[FaxBox]

Hi

 

When sending fax thru email, how can we have a cover page.

I drag in a PDF file that is being sent.

But i want to send along a cover sheet for the fax

 

[Park from Yealink Cordless]

Thanks.

 

 

[Park from Yealink Cordless]

Hi all.

 

I have a customer who uses park feature as follows.

We set the DSS keys:

Line key 3 would be Park 1, we would program that line key to dial *31

Line key 4 would be Park 2 , we would program that line key to dial *32

Etc.. 

 

Now he has yealink cordless phones W52P, which doesnt have line keys/DSS keys to program.

Does anyone have an idea, what to do, that they can pick up a parked call from the cordless. without having to dial *31 ?

 

 

[Music On Hold While Ringing]

Hi all.

I have a customer who has a music on hold file playing while the phones are ringing,

The problem is, that there is a ring group, with a few steps, as seen in the attached image.

After every step the greeting starts again, is there any way to have the greeting continue, after the first 26 seconds instead of restarting?