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Jack Noe

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Posts posted by Jack Noe

  6. Barge

    in Product Discussion

    Posted

    Hi all.

    Is there anyone that set up a Barge feature to work with 2600 ?

    If someone can help us with this, to get it set up. 

    What we need is:

    Listen in to an employee while on the phone either muted, where the employee, and the other party dont know,

    Or talk to the employee   

     

     

  7. IP door Bell

    in Product Discussion

    Posted

    Hi all.

     

    I have  an issue with a Door Bell connected on 2600.

     

    When the door bell rings the phones it will receive the DTMF the phone sends.

    But when the phones calls out to the doorbell, the door bell will not recognize the DTMF  received.

     

    Any Experience with this ?

    Thanks 

  9. Music On Hold

    in Product Discussion

    Posted

    Hi all.

     

    Is it possible to have a specific Music On Hold, for a specific callflow, or DID

     

    So for example the customer has 2 callfows, can we have a call coming  thru 'callflow A' to have one music on hold, and a call coming thru callflow B to have a different music on hold, when placed on hold or parked 

  16. Polycom line key features

    in Hardware Endpoints

    Posted

    Hi Karl

     

     

     

    On 1/25/2018 at 8:19 PM, Karl Stallknecht said:

    Polycom firmware 5.6.x brings this feature back where it asks you during every transfer and you can very easily select. It was removed in 5.3.x through 5.5.x - the only alternative you have is to program a soft key through the custom config file but that takes up an extra soft key: 

    
<blind feature.enhancedFeatureKeys.enabled="1" softkey.1.enable="1" softkey.1.precede="1" softkey.1.use.active="1" softkey.1.action="$P1N4$$Trefer$" softkey.1.label="Blind" efk.efkprompt.1.status="1" 
efk.efkprompt.1.label="Enter transfer destination" 
efk.efkprompt.1.type="numeric" 
efk.efkprompt.1.userfeedback="visible" 
efk.efkprompt.1.digitmatching="none"
/>

     

     

     

     

    I tried uploading this file to a vvx 300

     

    Nothing changed 

    Do you know why?

     

     

     

  18. restricting a device

    in Product Discussion

    Posted

    I have a customer, a facility similar to  detox center.
    They want 2 features, for polycom phones in the patients rooms  if anyone has any thought ideas, greatly appreciated
     
     
    1 - The patient should not be able to call out at night, Except for 911 which should work all times.
    2-  During the day when calls are allowed,  there should be a white list where only specific calls can be called, so they can only dial specific phone numbers.
     
    I have a solution for number 1
    The dial plan will allow only a callflow 500, or 911, which we will set in the provisioning on 2600 in dial-plans, which will go to Disa based on a schedule.
     
    For option 2 i have a solution to block a specific IP based on a schedule, in the router.
     
    Does anyone know how to combine both features, or any simpler way ?
     
     
     
     
     
     

  22. Polycom line key features

    in Hardware Endpoints

    Posted

    Hi ALL!
     
     
     
    I have 3 things i want to program on a on a polycom VVX,
    It would be a great help, if anyone can respond to any of those.
     
    1. I want an extra soft key for Blind Transfer and an extra soft key for  Attn Transfer. Currently i can only set currently, either blind either attn.

     

    1. I want a line key to have the function as a prefix. As i have customers who want  to dial out with a specific caller ID on that line, So instead of creating a device and setting the line key for line 2, i want to set a prefix to dial the star code ill set for the caller ID. I attached a snap shot of a yealink phone.

     

    1. I want a line key on the polycom to serve as a transfer, so while on the phone i can click  one key to transfer to a specific place i will set up, i attached a snapshot of a yealink phone  

    Yealink456.PNG

  25. Voice mail details

    in Product Discussion

    Posted

    Hi all.

     

    When listening to the voicemail's from my desktop phone, the system gives me the time the message was left, but not the phone number that left the message. so i cannot know who left the message.

     

    Any way how to add it, to receive the phone number as well ? 

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