Jump to content

Emily R

Administrators
  • Posts

    572
  • Joined

  • Last visited

Everything posted by Emily R

  1. We have both a Private Cloud and Global Infrastructure customers beta testing this now!; if you want to also test it, please click here.
  2. until
    This is a call with James and (at times) additional guest 2600Hz engineers to talk all things 2600Hz with developers from around our community. 9:30-10:00 Pacific (16:30-17:00 UTC) Typically every other Tuesday Join us on Townhall https://parley.2600hz.com/?autocall=community If you don't automatically join, then you can use the dial pad to "Enter an extension" to type in "community" (without the quotes) and press the 'handset' button to dial.
  3. until
    2600Hz is a proud sponsor of this event! About Cloud Comms Summit Cavell Group and the Cloud Communications Alliance are proud to announce we are returning to in-person events this September for Cloud Comms Summit US 2021 in Scottsdale, AZ. Across 3 days of keynotes, panels, networking and discussions we will be delivering a uniquely insightful experience for the service providers and vendors in the cloud communications industry. Website is Here Register Here
  4. Today is Labor Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, September 7th.
  5. Today is Independence Day in US. Our offices will be closed. If you experience major operational emergency and support is required{ Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, July 6th.
  6. Today is the Juneteenth the US. Our offices will be closed. Holiday Background On June 19th, 1865, the Emancipation Proclamation— which had been issued on January 1, 1863— was read to enslaved African-Americans in Texas by Gordon Granger. This date signifies the emancipation of the last remaining enslaved people in the Confederacy. This was 2.5 years after the Emancipation Proclamation and while history after this date was still fraught with Jim Crow and other discriminatory practices, Juneteenth is seen as a day of celebration. Texas was the last Confederate State to have the proclamation announced, after the end of the American Civil War in April of that year. 2600Hz started honoring this day last year, and just recently the US Senate voted unanimously to declare it a holiday also. If you experience major operational emergency and support is required Please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, June 21st.
  7. ICYMI, the latest KAZOO release now includes our first iteration of the Contact List Import feature in Advanced Provisioner. NOTES: This release supports Poly VVX 400 Series devices only. Check our our documentation for it HERE. As always we'd love your feedback so we can continue to enhance the feature in future releases. Please add any update requests to our Product Board.
  8. until
    Come join our Product Focus Group Meeting - hosted by 2600Hz Product Team 11-12:30 Pacific Daylight Time Register using the link below https://attendee.gotowebinar.com/register/8844618183239542544 Proposed agenda We hope to include some straw polls to gauge your priorities... and of course we invite ideas and comments on any other topics at the end, Introductions System Configuration - What system configuration settings do you use/access? We're working on a solution to give Private Cloud and Global Infrastructure customers easier access to system configuration settings (for example, how long notifications are displayed, how long trial acconts last, text to speech settings, etc. We have some wireframes for updates we'd like your feedback on. SS certificate management: What's your pain points with this? How can we make it less painful? Holiday Management, revisited. Sneak Peek of Something Exciting!! 👀 Open Discussion / Food Fight. And ... remember to update our Product Roadmap ! make sure to REVIEW, ADD, and VOTE HERE for your personal priorities for updates in KAZOO.
  9. Please join our community by commenting on existing posts AND by creating new ones within one of the categories listed. Below is an overview of how to add new posts, and also some tips and tricks on formatting... Stage your text and open its window While you can create your post directly in the WYSIWYG editor, some find it easier to stage your submission in a local word processor or text editor first. Once it's ready open that window and move it to the side. Open the Community pages and Log in to your Community Account Make sure you are logged in to the community. Your ability to engage in forums is based on your credentials; partners can join and create additional forum posts reserved for them. Find your Community Forum page, HERE. Choose the Community Forum that seems to make the most sense for your topic. Look for the Post New Topic button. If you do not see it, your credentials need to be updated; you can try a different forum or ask support or your sales representative to update your account. Add information in the fields shown by the arrows below. Tags are optional, but really useful for searches. Write your information in directly using the WYSIWYG, or copy/paste your post. Review your entry! Here are some things you may want to update/edit once the posting is saved: Font size The typical font size used in the forums is 16 for easy reading. You can either set the font size before you paste and/or type or select all the text and change it once you're ready to post. Image Management: If the images do not carry over, copy/paste them manually or upload by selecting choose files next to the paperclip at the bottom. if the images look too big (or too small) double-click on them while in edit mode, and reset the size. 5-600 works well for main screens and 350 for popups. If you resize make sure “keep original aspect ratio” is checked. If you wish to remove an image, note that deleting may only move it to the bottom of the entry and as a very large image! To solve this, you can: Simply resize the unwanted image (see above) at the bottom to a small 5 x 5 pixels. Permanently delete the image from your profile menu -- select "My Attachments" and delete that image there. You will see a broken image icon in your post, you can then delete that permanently. Links If you include links within your text, it's a best practice to set your link so it opens in a new window. To do this, highlight the link text, click on it, and select the tab that says Target. Then select "New Window" and select OK to save. SAVE !! If you want to edit your post now or later, choose the Edit command at the bottom of the posting, then select "Submit Topic," a fancy word for saving.
  10. until
    WooHoo! 2600Hz is a Gold Sponsor to this event -- NOTE: All times are Central European Times Register HERE On March 17th, 2600Hz COO and Co-Founder Patrick Sullivan will take the main stage to present "Staying Ahead in a Competitive Market" — a keynote presentation in which he will share how Service Providers can differentiate their offering and will discuss the importance of integrations, automations, and customizations in creating growth opportunities. Sullivan will also participate in the panel discussion "Innovation in the Roaring 20's" where he will provide insight into what developments the industry should be expecting and what impact they will have on Service Providers.
  11. until
    A chance to learn from the masters of Erlang ... Enjoy three half-days of real-world, practical applications of Erlang, Elexir, and the Beam, all within the context of high-performance and massively-scalable distributed systems. Code BEAM V America will be held at Pacific Standard Time (PST) to suit attendees on both the US West and East Coast. As always community and social interaction will be at the core of the event to enable everyone to connect and interact to share the same experience as with our physical conferences. View the program and buy tickets here: https://codesync.global/conferences/code-beam-v-america-2021/
  12. Thank you Darren for sharing... Want access to this cool pop-up that shows you shortcuts in your Monster apps? Just press ? while in your screen and Voila! you will be graced with: I especially love the one where you can Show Fake Phone Numbers <Shift-S> Great for sharing screen shots with Support and/or among your customers!
  13. Hi Jack: If you are a manager watching incoming calls real time, then you should see the calls in queue display... you can also answer them and/or promote the call to a higher priority, join the call, and/or eavesdrop the call. After the fact, the activity log does capture the missed calls. One way to find them is to use the "All Call Activity" filter, and look for the calls entering the queue, which will include the phone number. You can then track that call to see if it was answered or rejected ("missed"). Agreed, a nice feature would be to add the phone number field on all the events to make it easier to track. You can submit this to our feature request board here. Another way to ensure the call is captured is to provide a welcoming call queue to mitigate missed calls with a hold loop showing wait times and calls in the queue, or if a call is missed the call is either escalated or sent to a voicemail, etc. Hope this helps. Maybe some other community members have some ideas as well?
  14. Hi Jack: Thanks for your questions! Here's some short answers ... to get more details on the CCPro app, please check our CCPro User Guide Here. 1. Manager monitoring queue. Yes, as manager to a queue you can view the queue's activity logs and follow the agent's steps. You can also download this as a .csv file. Currently the logs are available for saving each hour. 2. Managers can view missed calls in the Activity log also, by filtering for this value. NOTE: There different access levels for Agents, Managers, and CCPro Admins. To see these check the grid at the bottom of the CCPro User Guide. emily
  15. Today is the Memorial Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Tuesday, June 1st.
  16. It's President's Day Holiday in the US. Our offices will be closed. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  17. In honor of Martin Luther King, the US offices are closed today. If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  18. November 27, 2020 2600Hz Staying Close – Even Through Remote Holidays JOSHUA FELDER Read it here
  19. until
    From all of us at 2600Hz to all of you, we wish you a happy holiday season and prosperous new year! To help you plan accordingly for the holidays, we wanted to let you know that 2600Hz will be closed on the following days: Thursday, Dec 24th Friday, Dec 25th Thursday, Dec 31st Friday, Jan 1st If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th. Manage Event Report Event Download Event Add Similar Event
  20. until
    From all of us at 2600Hz to all of you, we wish you a happy holiday season and prosperous new year! To help you plan accordingly for the holidays, we wanted to let you know that 2600Hz will be closed on the following days: Thursday, Dec 24th Friday, Dec 25th Thursday, Dec 31st Friday, Jan 1st If you experience a major operational emergency and support is required, please first submit a ticket to support@2600hz.com then call our support line at (415) 886-7950 to escalate it. For all other support requests, you may submit a ticket by emailing support@2600hz.com and your ticket will be handled when we return on Monday, January 4th.
  21. Hi Jack: Yes, you can mute a single caller or all callers using the conference app if you have "Moderator" status in the conference. When you are logged into a conference using the conference manager app, you can "View" the live call (live conferences are shaded as active), by finding your conference call number, and then the Eye icon to it. The next screen shows the conference activity: The top mute option is to mute all participants. If you only want to mute the one hammering on a keyboard or whose dog is barking, then you can use the microphone within each participant's box As far as using your own hardware to mute yourself, I have had luck using the mute on my headset and on my cell phone. I have not used the Feature Code on a desk phone but it likely will work. I hope this helps? emily
  22. until
    Happy Thanksgiving Holiday! Our offices will be closed Thursday and Friday, Nov. 26th and 27th.
  23. Download a .pdf 2600Hz and OneBill Announce Strategic Partnership to Offer Seamless Revenue Management.pdf 2600Hz and OneBill Announce Strategic Partnership to Offer Seamless Revenue Management NEWS PROVIDED BY 2600hz, Inc. Aug 12, 2020, 06:12 ET SAN FRANCISCO, Aug. 12, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, and OneBill, a leading Billing & Revenue Management platform provider, have created a strategic partnership to streamline and automate order provisioning, billing, invoicing, and taxation for 2600Hz customers. The companies are collaborating to create a seamless integration between KAZOO and OneBill's platform to automate ordering and billing operations, eliminating manual errors and reducing time, thereby enhancing customer experience. "We understand the importance of simple, agile, and reliable billing for our partners so they can scale and automate their billing operations. Our partnership with OneBill gives them the tools they need as well as a competitive edge through dynamic billing," said 2600Hz Co-Founder and COO Patrick Sullivan. "Our partnership with 2600Hz will enable businesses to automate the provisioning and activation of services through the entire Lead-to-Revenue generation process. With less manual intervention, businesses can reduce their operational costs associated with order management. At OneBill, we are all about empowering our customers to streamline their business workflows to maximize revenue," said OneBill Founder & CEO JK Chelladurai. About 2600Hz 2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS/CPaaS solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300+ APIs that give access to the building blocks of the entire platform. For more information, visit http://www.2600Hz.com. Founded in 2010, 2600Hz is a privately-owned company based in San Francisco, California. About OneBill OneBill product suite redefines the Lead to Revenue process for Unied Communication Service Providers (UCaaS) and their Channel Partners. OneBill platform offers wide variety of tools to automate end to end business processes for enterprises. OneBill enables the businesses to expand on their Channel and Agent Programs with ease. With extensive SOAP and REST based APIs, our partners have the ability to integrate third party applications building a complete solution. Founded in 2009, OneBill is a Santa Clara based company. For further information, please visit http://www.onebillsoftware.com 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com OneBill Contact: Sunitha Shetty Vice President – Customer Success Sunitha.shetty@onebillsoftware.com SOURCE 2600hz, Inc. Related Links http://www.2600hz.com
  24. Download our .pdf 2600Hz Named Best Wholesale Cloud Communications Provider of the Year.pdf 2600Hz Named Best Wholesale Cloud Communications Provider of the Year NEWS PROVIDED BY 2600hz, Inc. Jul 31, 2020, 06:12 ET SAN FRANCISCO, July 31, 2020 /PRNewswire/ -- 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, has been named Best Wholesale Cloud Communications Provider of the Year by a panel of industry-leading analysts as part of the UC Today UC Awards 2020. During the awards ceremony, UC Today publisher Rob Scott stated the category was open to providers demonstrating channel growth and success. After Blair Pleasant, President and Principal Analyst of COMMfusion, announced 2600Hz as the winner, Scott stated that 2600Hz won because "KAZOO by 2600Hz offers Service Providers a fully white labeled UCaaS, CPaaS, and CCaaS solution enabling partners to differentiate their offerings." Scott also applauded 2600Hz's accomplishment of launching six new products in the first five months of 2020, including a new call center solution, new mobile apps, and video conferencing and collaboration. "We are very excited to have won the award for Best Wholesale Cloud Communications Providers. It is an honor to be recognized for our innovation and growth and we look forward to continued success throughout the remainder of 2020 and beyond. This award is a true testament to the hard work and dedication our team has put into KAZOO, and I am very proud of them," said 2600Hz COO and Co-Founder Patrick Sullivan. About 2600Hz 2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300+ APIs that give access to the building blocks of the entire platform. For more information, visit http://www.2600Hz.com. Founded in 2010, 2600Hz is a privately-owned company based in San Francisco, California. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600Hz Related Links https://www.2600hz.com
  25. 2600Hz and Xarios Announce Strategic Partnership to Offer Next-Gen Call Center Technology and Analytics.pdf 2600Hz and Xarios Announce Strategic Partnership ot Offer Next-Gen Call Center Technology and Analytics NEWS PROVIDED BY 2600hz, Inc. Mar 03, 2020, 11:11 ET SAN FRANCISCO, Aug. 12, 2020 /PRNewswire/ -- 2600Hz, a leading provider of UC and the world-renowned KAZOO platform, and Xarios Technologies, a developer of advanced telephony applications, have created a strategic partnership to bring the next generation of call center technology and real-time analytics to the telecom market. The companies are collaborating to offer a seamless integration between two of their most innovative products, 2600Hz's Call Center Pro (CCPro) and Xarios Dimensions, to bring to market a highly customizable yet easy to use call center solution built for an unparalleled customer experience, complete with insightful reporting and powerful analytics. "2600Hz is passionate about building the best next-gen solutions for our customers and by leveraging KAZOO's UCaaS functionality and CPaaS integration capabilities," said 2600Hz COO Patrick Sullivan. Our partnership with Xarios Technologies elevates CCPro's functionality by offering intuitive, in-depth, and customizable analytics that take the call center experience to new levels." The power of CCPro and Dimensions stems from the simplicity of integration and the custom capabilities of the APIs. The companies are able to bring to the marketplace a very powerful and innovative feature set, by leveraging each other's strengths in a very short amount of time. Dimensions reports on the CCPro engine, by providing administrators and business owners with intuitive real-time call analytics, automated reporting and cost-effective wallboard displays. "We are committed to helping our clients be their best, for them to deliver the highest level of customer service possible to their own customers." says Jimmy Lim, VP of Cloud Products at Xarios. "Our partnership with 2600Hz delivers a truly unique and powerful solution to the marketplace, with expert insight and highly visual displays." About 2600Hz 2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in telecom and implemented to offer a feature-rich UCaaS/CPaaS solution. Learn more at http://www.2600Hz.com. About Xarios Technologies Xarios Technologies is a software vendor which specializes in communication applications for SME and mid-range enterprises. Established in 2007, Xarios Technologies design, develop and supply a range of innovative telephony applications that enhance the functionality and usability of communications platforms; delivering performance improvements and integration with other business applications. To learn more, please visit xarios.com. 2600Hz Contact: Alisa Bartash Head of Marketing alisa@2600hz.com SOURCE 2600Hz Related Links https://www.2600hz.com
×
×
  • Create New...