Jack Noe Posted February 11, 2019 Report Posted February 11, 2019 Hi all When forwarding from the system to a cell phone, is it possible to have the cell phone receive a prefix before the call, for example a number etc... So we are adding a device, a cell phone and when the cell phone receives calls, i want that a number or letter or any indication that the call is from the system should come along, with the original caller ID
Baze Posted February 11, 2019 Report Posted February 11, 2019 I believe you can't do this, no. Most of the carriers now are rejecting any non-normal caller ID because of the huge spam calling issues we've been seeing. We recommend clients turn on the "Press 1 to accept the call" feature or use a softphone which you can send callerID info to.
Jim_PGi Posted May 30, 2019 Report Posted May 30, 2019 @baze is it possible to change the recording that plays for a forwarded call on a per-call basis?
Jack Noe Posted May 30, 2019 Author Report Posted May 30, 2019 I think that cannot be changed or edited
Baze Posted May 30, 2019 Report Posted May 30, 2019 37 minutes ago, Jim_PGi said: @baze is it possible to change the recording that plays for a forwarded call on a per-call basis? Well technically anything is possible I suppose? You'd have to change the recording file itself which I've not done before. But once it is changed it should just pull that file instead of the existing one.
tomas_ Posted June 9, 2019 Report Posted June 9, 2019 It is possible to change the recording, at least if you host your own system. Just upload a new sound file to the file system (preferably /opt/kazoo/sounds/en/us) and use the command sup kazoo_media_maintenance import_prompt /opt/kazoo/sounds/en/us/ivr-group_confirm.wav en-us. Note the filename ivr-group_confirm.wav, which is is important!) About notification on incoming calls we have developed a mobile app (iOS & Android) which sends push notices to the mobile that Kazoo is calling. This notification is received on the mobile before the call comes in, and contains info about the caller and which number he called etc. It's also possible to set up this push so Kazoo sends it directly when the call is coming in to Kazoo, before it connects to the mobile. The app also contains a lot of Kazoo functions, like user settings, CDRs etc. Contact me via PM if this sounds interesting Br - Tomas
safarov Posted June 11, 2019 Report Posted June 11, 2019 On 2/11/2019 at 9:24 PM, Jack Noe said: Hi all When forwarding from the system to a cell phone, is it possible to have the cell phone receive a prefix before the call, for example a number etc... So we are adding a device, a cell phone and when the cell phone receives calls, i want that a number or letter or any indication that the call is from the system should come along, with the original caller ID you can prepend caller name, not number. As example "hotdesk-", "sales-" and etc.
tomas_ Posted June 11, 2019 Report Posted June 11, 2019 2 hours ago, safarov said: you can prepend caller name, not number. As example "hotdesk-", "sales-" and etc. That doesn't work with cell phones.
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