avig2 Posted September 1, 2020 Report Posted September 1, 2020 Hi, Not sure what happened, but this morning a received 5 calls from one account saying they lost all their combo key settings (the main default line worked). I have no idea what could have triggered this or why those particular users. I have been receiving many "loss of registration" e-mail alerts as well lately which is also a concern. Any thoughts on this would be greatly appreciated, especially since i"m worried it could continue happening. The devices are Yealink T46S's
Karl Stallknecht Posted September 1, 2020 Report Posted September 1, 2020 Did you by any chance re-assign phones or change MAC addresses on devices? Doing this will wipe out anything set in advanced provisioner.
Logicwrath Posted September 1, 2020 Report Posted September 1, 2020 If you rename the device or change any device settings in the UI it will wipe out the advanced provisioner profile.
avig2 Posted September 1, 2020 Author Report Posted September 1, 2020 29 minutes ago, Karl Stallknecht said: Did you by any chance re-assign phones or change MAC addresses on devices? Doing this will wipe out anything set in advanced provisioner. I re-assigned a device last week, but it was only one and I factory reset it first. I didn’t do anything yesterday to these devices (at least not that I could think of). Would there be a log anywhere which would show when this occurred? 6 minutes ago, Logicwrath said: If you rename the device or change any device settings in the UI it will wipe out the advanced provisioner profile. Now that I think about it, I did add “STRP” to a few accounts last night in the UI!
Logicwrath Posted September 1, 2020 Report Posted September 1, 2020 I really wish this didn't happen. It feels more like a bug. You can patch devices using the API without losing the provisioner profiles.
avig2 Posted September 1, 2020 Author Report Posted September 1, 2020 Thanks for the advice, I’ll have to keep it in mind for next time. I should also keep a record every time I make a change of any kind in case something goes awry.
esoare Posted September 2, 2020 Report Posted September 2, 2020 6 hours ago, avig2 said: Thanks for the advice, I’ll have to keep it in mind for next time. I should also keep a record every time I make a change of any kind in case something goes awry. @avig2 , @Logicwrath, @Karl Stallknecht I think this happens whenever a device is touched in "Smart PBX"! If you EVER touch Device's in Smart PBX, and save... the Combo Key's in the device in Smart PBX are saved...which could be nothing! @avig2 I would have changed the SRTP inside Advanced Call Flows, since you changed things in Advanced Provisioner... @Logicwrath I think there should be a check to see if Combo Key's have been changed in Advanced Provisioner, or AT LEAST a message, saying "DON'T SAVE device in Smart PBX if you CHANGED ANYTHING in Advanced Provisioner!!!" my paltry two cents. I know why it happens, I can't fix it, I just avoid it now, and try to spread the "why it happens". esoare
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