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Hello, 

If a queue routing strategy is set to Loose Skills, and a rule is set up that Callee ID = 456 - if someone dials 456 , it should go to the assigned agent.   However,  if ext 456 is associated with a callflow, what happens if the agent with the skill is not available to take the call? Does it follow the calllflow rules or does it go to next agent?  

Thanks,

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Just to clarify, if you have a callflow that is assigned to 456 the call will route to that callflow.  Skill based matching will only come into play if the call is routed to a skill based queue via a callflow.  If 456 is the callflow of a non-queue entity the call will simply route there.

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