Michael D Posted April 22, 2015 Report Share Posted April 22, 2015 Is it possible to move DIDs/numbers/TNs from a Parent account to a sub account and vice versa in Number Manager? Link to comment Share on other sites More sharing options...
Mike Leuthner Posted April 22, 2015 Report Share Posted April 22, 2015 Yes. In Numbers manger there in a Move button so you can transfer numbers from one account to another. Link to comment Share on other sites More sharing options...
Michael D Posted April 22, 2015 Author Report Share Posted April 22, 2015 I'm not able to move the DIDs from a customer /sub account up to a parent account Link to comment Share on other sites More sharing options...
2600Hz Employees Carol English Ochoa Posted April 22, 2015 2600Hz Employees Report Share Posted April 22, 2015 I believe you can only move numbers to another account on the same level. The functionality you want has been requested, but it has not come out yet. Currently if you need to move a DID to a parent account, you'll have to send us a support request. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted April 23, 2015 Report Share Posted April 23, 2015 See https://getsatisfaction.com/2600hz/topics/moving-dids-between-accounts-odd-behaviorIn this scenario I was moving from our master account to a sub-account and experienced this odd behavior. I haven't tried moving from a sub account to our master account though. Link to comment Share on other sites More sharing options...
Marie Posted April 28, 2015 Report Share Posted April 28, 2015 I have been able to accomplish this by going to the sub account and removing the number. It will move it to your Main-root account. (run Sync if number still shows in use or in both accounts) It will prompt you to set a number for 911 information and you can do this by adding another temporary number. Link to comment Share on other sites More sharing options...
Michael D Posted April 28, 2015 Author Report Share Posted April 28, 2015 Marie, did you delete the number from the numbers under smartPBX , or numbers manager? Link to comment Share on other sites More sharing options...
Marie Posted April 29, 2015 Report Share Posted April 29, 2015 I only Removed the number - using the SmartPBX. Note: in one scenario, I Deleted the sub account and after some time, the number that was on that account was displayed in the Number Manager. I never Deleted the number itself. Link to comment Share on other sites More sharing options...
Michael D Posted April 29, 2015 Author Report Share Posted April 29, 2015 @Marie, thanks for the ideas, I will test further Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted April 30, 2015 2600Hz Employees Report Share Posted April 30, 2015 The issue of moving numbers from a subaccount back up to the master account will be resolved in the upcoming release! You'll be notified once that happens. Thanks everyone! Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted June 5, 2015 2600Hz Employees Report Share Posted June 5, 2015 Hi everyone, this issue has been resolved and you are now able to move DIDs from a sub account back to the parent account. Thanks! Link to comment Share on other sites More sharing options...
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