Karl Stallknecht Posted May 11, 2015 Report Posted May 11, 2015 I've noticed that unlike Kazoo, I can't seem to stay logged into Monster for very long periods of time (i.e. if I log into Monster and then close the browser and try to go back in a few days, I have to sign in again as if the cookies are expiring incredibly fast). I haven't been able to find a specific interval since it's somewhat sporadic, but it seems as if I usually can't stay logged in for more than 24 hours. I will say though Kazoo has this issue as well, but it's usually about a week or two and I will get a specific error that pops up ("Error loading account information") at which point it will take me back to the login screen with my username and account name already filled in, I just have to type the password.Monster does not exhibit the same behavior though and forces me to re-type all three fields.
2600Hz Employees Katie Orton Posted May 12, 2015 2600Hz Employees Report Posted May 12, 2015 Hi Karl, We have had mixed reviews on timeouts with the Kazoo UI, so I believe this was an intentional feature of the new UI. We are open to adjust this in the future, depending on what feedback we get from other clients. Thanks!
Mark Cederloff Posted May 12, 2015 Report Posted May 12, 2015 This is becoming annoying. It should be a setting we can control or it needs to be extended. Thanks
Karl Stallknecht Posted May 18, 2015 Author Report Posted May 18, 2015 I now seem to be getting logged out after 30 minutes or so (haven't timed it exactly). This is quite annoying :-/
2600Hz Employees Aaron Gunn Posted May 18, 2015 2600Hz Employees Report Posted May 18, 2015 Hi Karl, Thanks for your feedback. Since this was an intentional product decision to improve security, the system is working as intended. However, this request has been submitted as an idea to the product team as a feature request. In the future, if the product is changed in a way that affects this submission, we will update this ticket and let you know!
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