Anthony Goss Posted January 25, 2016 Report Share Posted January 25, 2016 It has previously been demonstrated that you can set up a google print driver to be used to send faxes. Has there been a "How To" write up on this? Link to comment Share on other sites More sharing options...
Anthony Goss Posted February 2, 2016 Author Report Share Posted February 2, 2016 Wow.. no reply? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted February 3, 2016 Administrators Report Share Posted February 3, 2016 Hi Anthony, We demonstrated the Google Cloud Print integration at KazooCon. However, when we deployed it to a test group, NOBODY could understand how it works. Like, literally, everyone couldn't figure it out. Google requires you to register a printer with these auth IDs which must be done from your own Google Account, and must be set for each individual account with a Unique ID that you have to track and copy/paste into Kazoo. Apparently this was just a huge issue. So we shifted instead to email to fax for our focus, because everyone seems to know how to use email. We may pick this up again, we're not sure. You're the first person to ask about it in a long time. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted February 3, 2016 Report Share Posted February 3, 2016 As ridiculous as it may seem for us techies, the email to fax option is still confusing for those less familiar with technology. People often make typos, try to attach Word documents, try to attach documents too large, etc. It seems to take care of the need for about 70% of our clients, but the other 30% who heavily fax we had to offer them an alternative platform. I think the Google Cloud Print would allow this other 30% to be able to use 2600hz based faxing again, but I do realize and understand the challenges in working with it. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted February 3, 2016 Administrators Report Share Posted February 3, 2016 It's not ridiculous. It is expensive :-) We're debating what to do about that. If we end up fielding support calls every time someone sets up a client with Google Cloud Print this will be one of the most expensive services we've ever rolled out, with no ability to "fix"/change the behavior. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted February 3, 2016 Report Share Posted February 3, 2016 I agree Link to comment Share on other sites More sharing options...
esoare Posted March 3, 2016 Report Share Posted March 3, 2016 What about adding it to the USER PORTAL for the other 30 percent? When uploading it automatically checks to make sure it's the right file type. You would have to enter the number properly. And you could have confirmation that the fax went through. Also, the incoming faxes won't go outside the System, into email, hacko-sphere... just some thoughts. :) Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted March 18, 2016 Administrators Report Share Posted March 18, 2016 I like the user portal idea. These are great ideas. Are you guys filing these in tickets.2600hz.com? Each time we get to a planning phase for a particular portion of the product (i.e. "the next 3 weeks we're doing faxing!") we do a search in JIRA for all things with the word "fax" for example. So while the tickets may seem ignored, they quickly get done in bulk when we touch a feature, so this is worth your time to do. Link to comment Share on other sites More sharing options...
Travis Hawkins Posted March 18, 2016 Report Share Posted March 18, 2016 The user portal would be fantastic. We've used other sip pbx software before that had the ability to upload and send faxes through a user portal, as well as view and download received faxes. The entire history of faxes and their associated status were available from within the user portal and that was much less confusing to the end users. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 18, 2016 Report Share Posted March 18, 2016 Agreed! Link to comment Share on other sites More sharing options...
esoare Posted March 19, 2016 Report Share Posted March 19, 2016 Just filed. KAZOO-4624 (this is for User Portal normal users...maybe should have been filed under UIUI?) UIUI-2093 (this is for Admin's that get access to the Main Fax, having the ability to see the Main Fax in their User Portal, or a seperate Admin/Workgroup portal) esoare Link to comment Share on other sites More sharing options...
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