Brian Sloan Posted May 9, 2015 Report Share Posted May 9, 2015 It looks like the UI was updated and its not saving apps now. If I login and click apps nothing shows even tho I have them all on (checked). If I got into each one and save them they will start showing up. But then when I log out and back in they are all gone again and I have to go through each one and save again. Please fix!!! Thanks :) Link to comment Share on other sites More sharing options...
Marie Posted May 9, 2015 Report Share Posted May 9, 2015 I am seeing the same issue in Monster UI. UI has changed. I can't get to Apps from menu. Login defaults to my root account Dashboard. There is no Log Off menu item. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 10, 2015 Administrators Report Share Posted May 10, 2015 Hi guys, There was an update to the Monster UI. The apps screen was redone. The fact that it's even showing up on the left tells me your browser has an old version somehow. Can you try clearing your cache and reload? Link to comment Share on other sites More sharing options...
Brian Sloan Posted May 10, 2015 Author Report Share Posted May 10, 2015 Mine is showing on the right just wont save and even tho stuff is checked they don't show. and if i resave them next time they are gone Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 10, 2015 Administrators Report Share Posted May 10, 2015 Hi Brian, I think your issue is different than Maries. I agree your screen looks right. I'll file this with engineering on Monday and have them take a look. Link to comment Share on other sites More sharing options...
Brian Sloan Posted May 10, 2015 Author Report Share Posted May 10, 2015 Thanks. If I go in and open up and save every one again they will show up. But as soon as I logout and back in they are all gone again. It would be a huge pain to have to do it every time lol Link to comment Share on other sites More sharing options...
Marie Posted May 10, 2015 Report Share Posted May 10, 2015 Great, thanks. That worked. The Advanced Call Flows is no longer available in Apps. Where do we find this? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 10, 2015 Administrators Report Share Posted May 10, 2015 It is still there. Try re-enabling it? Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 11, 2015 2600Hz Employees Report Share Posted May 11, 2015 Hi Brian, is this still occurring? I haven't been able to recreate this. Link to comment Share on other sites More sharing options...
Brian Sloan Posted May 12, 2015 Author Report Share Posted May 12, 2015 yes still an issue. Nothing is saving for me and now I am missing branding and a few others now as well too Link to comment Share on other sites More sharing options...
Marie Posted May 12, 2015 Report Share Posted May 12, 2015 I went and Enabled for Admins only and they are showing once again. Link to comment Share on other sites More sharing options...
Marie Posted May 12, 2015 Report Share Posted May 12, 2015 My customer is also experiencing this issue. I tried logging in and resetting this for him but when logging off and back into UI, my changes to Apps Enabled and Default App is not saving.Also noticing that it takes over one minute to load when logging in. Link to comment Share on other sites More sharing options...
Joy Posted May 12, 2015 Report Share Posted May 12, 2015 We are having the same issue. Every time we logged out, the apps saved changes (sometimes it will show just 2 app). I have checked and saved all the apps, but only 4 apps on the picture above are showing. Link to comment Share on other sites More sharing options...
Joy Posted May 12, 2015 Report Share Posted May 12, 2015 Tried this tweak. > Select app > disabled > save Then re- enabled.It workd!I am seeing all my saved apps now. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 12, 2015 2600Hz Employees Report Share Posted May 12, 2015 Thanks, Joy! If you log out and log back in again, do they stay enabled? Link to comment Share on other sites More sharing options...
Joy Posted May 12, 2015 Report Share Posted May 12, 2015 Unfortunately, it does not. Below is a screengrab. Link to comment Share on other sites More sharing options...
Marie Posted May 13, 2015 Report Share Posted May 13, 2015 The Save is not working for our customers but saving my default App is working for me as when I log into Monster UI, my Smart PBX default App loads. Although, when I add the Advanced Call Flow App, it is not saving in my list of Apps. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 15, 2015 Report Share Posted May 15, 2015 This reply was created from a merged topic originally titled Branding App Disappeared. Did the branding app disappear for anyone else, too, within the last hour or so? It's not showing up in the app exchange anymore. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 15, 2015 2600Hz Employees Report Share Posted May 15, 2015 Thanks everyone, we are working to recreate this issue in order to resolve it, but haven't been able to. The more details you can give me on steps you took so I can recreate this, the better. Link to comment Share on other sites More sharing options...
Marie Posted May 15, 2015 Report Share Posted May 15, 2015 The Branding App is listed on my Apps ok. Although, the Advanced Callflows disappeared on me and I just re-enabled it so it will show up in my Apps menu. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 15, 2015 Report Share Posted May 15, 2015 Katie...I think you misunderstood. The branding app has disappeared completely - it's not a matter of it not saving which was the issue originally mentioned in this thread and is why I created a new thread. Sorry for any confusion. Link to comment Share on other sites More sharing options...
Marie Posted May 19, 2015 Report Share Posted May 19, 2015 Any update on saving default Apps? I am setting up a new customer and need to set their default App. Seems like it would be very confusing to have customer log into their new PBX and try to have them Enable Apps everytime. I want to get my new customer on board today but don't feel comfortable handing this to them. Link to comment Share on other sites More sharing options...
Marie Posted May 20, 2015 Report Share Posted May 20, 2015 Can this possibly be escalated? I am hoping this issue fix can be escalated as we are waiting to bring on new customer's until this is fixed. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 30, 2015 Administrators Report Share Posted May 30, 2015 We've just updated the code to hopefully put the "disappearing app" issue to bed. If this doesn't work, we're probably going to need to do a screenshare with willing participants to see why it's not working.Please re-test and let us know if this resolved it. Link to comment Share on other sites More sharing options...
Brian Sloan Posted June 3, 2015 Author Report Share Posted June 3, 2015 It works great now. Had to clear cache and everything was fine. Link to comment Share on other sites More sharing options...
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