Salesforce Click to dial in and out

[Joy]

Has anybody done a Salesforce + 2600hz integration for click to dial out of salesforce?

[Karl Stallknecht]

I *think* Vern and the Telnexus crew got this working.

[Guest]

Did anyone get this working?

[FASTDEVICE]

For the developer or brave types out there:

https://developer.salesforce.com/docs/atlas.en-us.workbook_service_cloud.meta/workbook_service_cloud...

[Te Matau]

This WebRTC-based softphone is embedded in a SalesForce Classic and provides click to call (using either the browser-based softphone or click to call), inbound call pop and call logging on inbound or outbound calls, linking to Contacts, Contracts, Cases and Opportunities. Watch the video for what it can do. 

Contact me off-list if you're interested in hooking it up to your install.

[extremerotary]

We have a Chrome browser plugin that allows a user to select which registered device to ring and works with web-powered SalesForce. A user can click on the number, a 'quick call' API call is invoked and rings the selected device from the plugin. We are still working on the inbound calls for pop-ups with webhooks into a specific SalesForce account. Not too far off though!

[Darren Schreiber]

I hope you are using WebSockets and not Webhooks for that!

[FASTDEVICE]

I haven't tested with SalesForce, but our Chrome "Click2Call" browser plugin should enable any web based CRM.

https://chrome.google.com/webstore/detail/fastdevice-click2call/flcbfjlaipkkdnlplodeleimnfjnkkaa

We are working on a Monster App to provide the functionality as the extension currently requires our portal to activate. 

[FASTDEVICE]

Thanks to the Chicago Business VoIP (CBV) team, we were able to test our Click2Call Chrome extension on SalesForce. It worked!