Rick Guyton Posted November 1, 2017 Report Share Posted November 1, 2017 Just FYI, I've seen lots of call quality reports on the T27G phones. I've personally identified a frequent "gap" in inbound audio on these phones. However, after upgrading it to 82.0.20, the problem went away. This has happened on two seperate accounts now. Quote Link to comment Share on other sites More sharing options...
Logicwrath Posted November 1, 2017 Report Share Posted November 1, 2017 Are the media servers the same throughout all your tests? Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 1, 2017 Author Report Share Posted November 1, 2017 2 minutes ago, Logicwrath said: Are the media servers the same throughout all your tests? Yea, all us-west. Quote Link to comment Share on other sites More sharing options...
SPC-Tim Posted November 1, 2017 Report Share Posted November 1, 2017 Thank you for the info! I have not personally had users with this issue, but the info is helpful to troubleshoot Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 1, 2017 Author Report Share Posted November 1, 2017 1 minute ago, SPC-Tim said: Thank you for the info! I have not personally had users with this issue, but the info is helpful to troubleshoot Do you have clients running T27Gs? (not T27Ps, those are fine) If so are you using SRV/NAPTR? Quote Link to comment Share on other sites More sharing options...
SPC-Tim Posted November 1, 2017 Report Share Posted November 1, 2017 Just now, Rick Guyton said: Do you have clients running T27Gs? (not T27Ps, those are fine) If so are you using SRV/NAPTR? I have a few clients who run T27g's. and yes we are using SRV/NAPTR. No issues to report and we are also on the us-west server. Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 1, 2017 Author Report Share Posted November 1, 2017 48 minutes ago, SPC-Tim said: I have a few clients who run T27g's. and yes we are using SRV/NAPTR. No issues to report and we are also on the us-west server. ...wow...mind blown. Thought for sure this was a firmware deal dead to rights... Would you mind sharing what codec you are using? Are you using advanced provisioner? Would you mind checking your debugging to see what firmware the phones are running? Quote Link to comment Share on other sites More sharing options...
esoare Posted November 1, 2017 Report Share Posted November 1, 2017 I have been suffering on the T42's and T46's for new customers... Advance Provisioner . Ver 81.0.110... I think I am going to manually upgrade at least 1 new customer to the new firmware for testing purposes.... What was your old firmware on those t29g's ? p.s. When is the advance provisioner going to get the New Yealink firmware? 66.82.0.20 for the T4xS series, the T29G series is 69.82.0.20. Quote Link to comment Share on other sites More sharing options...
Tuly Posted November 2, 2017 Report Share Posted November 2, 2017 @Rick Guyton Have you tested 82.0.20 with success? (We have quite a few T27G with no quality issues) Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 2, 2017 Author Report Share Posted November 2, 2017 20 hours ago, Tuly said: @Rick Guyton Have you tested 82.0.20 with success? (We have quite a few T27G with no quality issues) Yea, 82.0.20 works great for us. Still confused as hell why we are seeing this so regularly and others aren't. I'll dig some more... Quote Link to comment Share on other sites More sharing options...
Tuly Posted November 2, 2017 Report Share Posted November 2, 2017 @Rick Guyton i can also say we have more quality issues on Yealink T27 then all other phones, what codec is the phone using? G722 or PCMU? Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 2, 2017 Author Report Share Posted November 2, 2017 15 minutes ago, Tuly said: @Rick Guyton i can also say we have more quality issues on Yealink T27 then all other phones, what codec is the phone using? G722 or PCMU? Tully T27Gs or T27Ps? T27Ps are flawless for us. The only issue I've ever had with them is that the very first revision of the firmware didn't light BLFs. T27Gs are were we have problems. G722 is what we use. Quote Link to comment Share on other sites More sharing options...
Tuly Posted November 2, 2017 Report Share Posted November 2, 2017 yes im also talking about T27G, and im also using G722, i think ill switch over to PCMU for now, (2600HZ default is PCMU) Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 2, 2017 Author Report Share Posted November 2, 2017 Yea, I get that. But I needz the HDz. so 82.0.20 & G722 I go... Quote Link to comment Share on other sites More sharing options...
Tuly Posted November 2, 2017 Report Share Posted November 2, 2017 you think there Is any noticeable difference with PCMU vs G722? ill update to 82.0.20 and PCMU..... Quote Link to comment Share on other sites More sharing options...
Rick Guyton Posted November 2, 2017 Author Report Share Posted November 2, 2017 (edited) 5 minutes ago, Tuly said: you think there Is any noticeable difference with PCMU vs G722? ill update to 82.0.20 and PCMU..... H U G E!!! There's no HD symbol. Otherwise, not really. I mean you can hear it if you are calling between two HD phones. But that rarely happens. Edited November 2, 2017 by Rick Guyton Clarity. Also, I have an editing compulsion (see edit history) Quote Link to comment Share on other sites More sharing options...
esoare Posted November 6, 2017 Report Share Posted November 6, 2017 On 11/2/2017 at 2:12 PM, Rick Guyton said: H U G E!!! There's no HD symbol. Otherwise, not really. I mean you can hear it if you are calling between two HD phones. But that rarely happens. Editing Compulsion duly noted. Quote Link to comment Share on other sites More sharing options...
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