Polycom Ring tone for internal and external

[Jack Noe]

Hi All

I want to set the poly-com vvx 550 to have a different ring tone for internal and for external

I attached a snap shot of what i did in callflows- advanced callflows - device, without any settings in the phone itself.

 

This didnt work for me, those ringtones arent working, the settings didnt take effect.

 

I would appreciate any guidance 

Thanks 

 

 

Edited December 5, 2017 by Jack Noe (see edit history)

[Karl Stallknecht]

Change "triplet" and "low trill" to "internal" and "external" respectively.

Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are):

 

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
    <se>
        <se.rt>
            <se.rt.custom1
                se.rt.custom1.name="internal"
                se.rt.custom1.ringer="ringer7"
            />
            <se.rt.custom2
                se.rt.custom2.name="external"
                se.rt.custom2.ringer="ringer12"
            />
        </se.rt>
    </se>
    <voIpProt>
        <voIpProt.SIP>
            <voIpProt.SIP.alertInfo
                voIpProt.SIP.alertInfo.2.value="internal"
                voIpProt.SIP.alertInfo.2.class="custom1"
                voIpProt.SIP.alertInfo.3.value="external"
                voIpProt.SIP.alertInfo.3.class="custom2"
            />
        </voIpProt.SIP>
    </voIpProt>
</polycomConfig>

[Jack Noe]

Thanks for the quick response

Really appreciate it! 

Low chill is 2  and Triplet is 11

 

I am not so familiar, once i put in internal and external into those fields in the callfow-device, where do i upload this file you are showing me?  

 

 

 

 

 

[Mark Diaz]

On 12/5/2017 at 2:55 PM, Jack Noe said:

Thanks for the quick response

Really appreciate it! 

Low chill is 2  and Triplet is 11

 

I am not so familiar, once i put in internal and external into those fields in the callfow-device, where do i upload this file you are showing me?  

 

 

 

 

 

You can either upload it via FTP/SFTP/TFTP/HTTP provisioning, which Polycom has a great PDF guide to get you started: http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/How_to_Provision.pdf

 

 or just upload it into the GUI:

 

OR if you're using the 2600hz provisioner, you can add this file in the device, under settings. You'll have to place it somewhere for the provisioner to tell the phone to retrieve:

 

Hope  this helps!

 

[Jack Noe]

Thanks so much for the clear guidance !!!

 

So clear and simple, will try it out.