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Polycom Ring tone for internal and external


Jack Noe
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Hi All

I want to set the poly-com vvx 550 to have a different ring tone for internal and for external

I attached a snap shot of what i did in callflows- advanced callflows - device, without any settings in the phone itself.

 

This didnt work for me, those ringtones arent working, the settings didnt take effect.

 

I would appreciate any guidance 

Thanks 

image.png.42feb061b22cff25aeb1ff744d954c71.png

 

 

Edited by Jack Noe (see edit history)
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Change "triplet" and "low trill" to "internal" and "external" respectively.

Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are):

 

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
    <se>
        <se.rt>
            <se.rt.custom1
                se.rt.custom1.name="internal"
                se.rt.custom1.ringer="ringer7"
            />
            <se.rt.custom2
                se.rt.custom2.name="external"
                se.rt.custom2.ringer="ringer12"
            />
        </se.rt>
    </se>
    <voIpProt>
        <voIpProt.SIP>
            <voIpProt.SIP.alertInfo
                voIpProt.SIP.alertInfo.2.value="internal"
                voIpProt.SIP.alertInfo.2.class="custom1"
                voIpProt.SIP.alertInfo.3.value="external"
                voIpProt.SIP.alertInfo.3.class="custom2"
            />
        </voIpProt.SIP>
    </voIpProt>
</polycomConfig>

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On 12/5/2017 at 2:55 PM, Jack Noe said:

Thanks for the quick response

Really appreciate it! 

Low chill is 2  and Triplet is 11

 

I am not so familiar, once i put in internal and external into those fields in the callfow-device, where do i upload this file you are showing me?  

 

 

 

 

 

You can either upload it via FTP/SFTP/TFTP/HTTP provisioning, which Polycom has a great PDF guide to get you started: http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/How_to_Provision.pdf

 

 or just upload it into the GUI:

image.png

 

OR if you're using the 2600hz provisioner, you can add this file in the device, under settings. You'll have to place it somewhere for the provisioner to tell the phone to retrieve:

image.png

 

Hope  this helps! :)

 

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