Jump to content
2600Hz Community

Polycom Ring tone for internal and external

Jack Noe

Recommended Posts

Hi All

I want to set the poly-com vvx 550 to have a different ring tone for internal and for external

I attached a snap shot of what i did in callflows- advanced callflows - device, without any settings in the phone itself.


This didnt work for me, those ringtones arent working, the settings didnt take effect.


I would appreciate any guidance 





Edited by Jack Noe (see edit history)
Link to comment
Share on other sites

Change "triplet" and "low trill" to "internal" and "external" respectively.

Then add this to the custom config file (making sure to change ringer7 and ringer12 to the ones you want - you have to use this format though...I don't recall which numbers triplet and low trill are):


<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">

Link to comment
Share on other sites

On 12/5/2017 at 2:55 PM, Jack Noe said:

Thanks for the quick response

Really appreciate it! 

Low chill is 2  and Triplet is 11


I am not so familiar, once i put in internal and external into those fields in the callfow-device, where do i upload this file you are showing me?  






You can either upload it via FTP/SFTP/TFTP/HTTP provisioning, which Polycom has a great PDF guide to get you started: http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/How_to_Provision.pdf


 or just upload it into the GUI:



OR if you're using the 2600hz provisioner, you can add this file in the device, under settings. You'll have to place it somewhere for the provisioner to tell the phone to retrieve:



Hope  this helps! :)


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...