Josh Robbins Posted February 21, 2018 Report Posted February 21, 2018 Does anyone know if Eavesdrop is enabled on the hosted platform? I want to be able to listen in on calls for training purposes.
Karl Stallknecht Posted February 21, 2018 Report Posted February 21, 2018 As far as I know, no, it's not available. See KAZOO-4832
Josh Robbins Posted February 21, 2018 Author Report Posted February 21, 2018 crap - thanks. Not sure where to look for KAZOO-4832? Would this feature be something they can enable when I move to private cloud?
Tuly Posted February 21, 2018 Report Posted February 21, 2018 44 minutes ago, Josh Robbins said: crap - thanks. Not sure where to look for KAZOO-4832? Would this feature be something they can enable when I move to private cloud? The solution is not private cloud.. the solution is to enable it on hosted
Josh Robbins Posted February 21, 2018 Author Report Posted February 21, 2018 I agree - @Darren Schreiber can you hook it up? I sort of may have already told a client it's coming soon.
Tuly Posted February 21, 2018 Report Posted February 21, 2018 Ha ha I sort of may have already told clients 6 months ago
extremerotary Posted February 23, 2018 Report Posted February 23, 2018 @Josh Robbins Hey Josh, There is an unsupported module for eavesdrop (written by a third-party) that works okkkkay...It only does eavesdrop, and not whisper or barge. In the hosted platform, there are significant updates required to give/restrict this person from listening to that person, etc. So the business logistics behind it require some deep thought and forward planning + development. I wonder if the community would be interested in funding 2600 to make it their own and incorporate it into their code base and hosted platform. Unfortunately it's one of those things that customers ask for, and will never use, and so it's never gotten much traction. I've only ever confirmed that it works to "listen in", and it's current state is rudimentary and needs quite a bit of love, for it's rather easy to circumvent the "permissions" required to validate the caller is allowed to listen to the other user.
Josh Robbins Posted February 23, 2018 Author Report Posted February 23, 2018 Thanks - I actually think the rudimentary module would work for my client's needs. They don't need full blown call center. These are for restaurants with 6-10 phones, just for training purposes. If I land the deal i will fund it...just let me know how much!
extremerotary Posted April 13, 2018 Report Posted April 13, 2018 @Josh Robbins Were you able to get this to work in your private cloud? If not, PM me and i'll walk you through it. But again, it's not supported by 2600, so if they do an update and break it... oh well!
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