Jack Noe Posted June 13, 2018 Report Posted June 13, 2018 Hi all. I have a customer with Polycom phones, VVX. We set a ring tone for internal and another ringtone for external, via the device settings in the callflows, and uploading the a CFG file But a call transferred blindly, has a ring tone as external. The customer, wants a blind transfer to have a ring tone as internal, or a separate ring tone. How can we set this up? Thanks
Karl Stallknecht Posted June 13, 2018 Report Posted June 13, 2018 I could be wrong, but a blind transfer is seen to the phone as being an external call, so I don't think there is a way to have it use the internal ringtone or any sort of different ringtone.
FASTDEVICE Posted June 13, 2018 Report Posted June 13, 2018 Curious as to what the difference is between: "ringtones": { "internal": "<http://localhost>;info=Internal", "external": "<http://localhost>;info=External" }, and this method: "sip":{ "custom_sip_headers": { "in":{ "Alert-Info":"<http://localhost>;info=Special1", "X-device-header-in": "" }, "out":{ "Alert-Info":"<http://localhost>;info=Special2", "X-device-outbound": "" } } } And I see all the documentation falls under Callflow, so can this be written to a callflow element instead of a device?
safarov Posted June 14, 2018 Report Posted June 14, 2018 (edited) I think this may be done using formaters When caller is have national/international number format, then need to set Aler-Info sip header Edited June 14, 2018 by safarov (see edit history)
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