Special Ring tone for Transer

[Jack Noe]

Hi all.

 

I have a customer with Polycom phones, VVX.

We set a ring tone for internal and another ringtone for external, via the device settings in the callflows, and uploading the a CFG file

 

 

But  a call transferred blindly, has a ring tone as external.

The customer, wants a blind transfer to have a ring tone as internal, or a separate ring tone.

How can we set this up?

 

Thanks 

 

 

 

[Karl Stallknecht]

I could be wrong, but a blind transfer is seen to the phone as being an external call, so I don't think there is a way to have it use the internal ringtone or any sort of different ringtone.

[FASTDEVICE]

Curious as to what the difference is between:

"ringtones": {
            "internal": "<http://localhost>;info=Internal",
            "external": "<http://localhost>;info=External"
        },

and this method:

"sip":{
         "custom_sip_headers": {
              "in":{
                  "Alert-Info":"<http://localhost>;info=Special1",
                  "X-device-header-in": ""
               },
               "out":{
                   "Alert-Info":"<http://localhost>;info=Special2",
                    "X-device-outbound": ""
                }
            }
        }

And I see all the documentation falls under Callflow, so can this be written to a callflow element instead of a device?

[safarov]

I think this may be done using formaters
When caller is have national/international number format, then need to set Aler-Info sip header

Edited June 14, 2018 by safarov (see edit history)