Katie Orton

Great idea, Marie. We are working on getting more official Release Notes out, and once we do you will be the first to know!

Hi marie, I've created a new topic for us to discuss the faxbox settings.   Please reference the new conversation here: Faxbox Send Settings

Thanks everyone, we are working to recreate this issue in order to resolve it, but haven't been able to. The more details you can give me on steps you took so I can recreate this, the better. 

Separate conversation Please reference the new conversation here: Realm Suffix in Branding

Separate conversation Please reference the new conversation here: Domain Name in Branding

Thank you Michael! Go ahead and create outbound recording as an idea, and anyone who agrees can say "Me too"! 

Hi Marie, in order to enable the voicemail box, you must assign it to a user. We are filing a ticket now to change that in a future update so that voicemail boxes can enable without being assigned to a user. 

Hi Karl, We have had mixed reviews on timeouts with the Kazoo UI, so I believe this was an intentional feature of the new UI. We are open to adjust this in the future, depending on what feedback we get from other clients. Thanks! 

Thanks, Joy! If you log out and log back in again, do they stay enabled? 

moving from idea to question Please reference the new conversation here: Branding app tab browser

Moved to discuss separately Please reference the new conversation here: Branding on Subaccount level

Hi Brian, is this still occurring? I haven't been able to recreate this.

Hi Marie, we are working on this and I will let you know once I have an update. Thank you!

Thank you all so much for your initial feedback! You can find official 2600hz documentation on branding here: https://2600hz.desk.com/customer/portal/articles/1948772-branding?b_id=8706 Please feel free to post follow-up questions in the community if you see anything else you'd like explained in the documentation. 

Hi Marie, the newest update over the weekend should have resolved this (I tested it myself!). Can you give me some more details about what happens so I can try to recreate?

Thanks for letting us know about this. We are looking into it and I'll keep you updated.

Hi Mike, the Reporting tool, or "Reseller Accounting," is now available in production! Check out documentation for it here. 

Exciting news here at 2600Hz! We have officially released our Reseller Accounting tool into Monster production. It is available in the Monster App Store, and documentation for it can be found here.  Thanks!  Katie and the 2600Hz Team

The issue of moving numbers from a subaccount back up to the master account will be resolved in the upcoming release! You'll be notified once that happens. Thanks everyone!

Hi Karl, great timing:) You should be getting an email shortly with information about the private categories within this community that will be only viewable by those with proper permissions. 

Separate conversation Please reference the new conversation here: Private Community Access

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We are working on that now! You'll receive an announcement from the Community about it once its up and ready. Thanks for your patience! (I've also set this as an "Idea" that is "planned" so once its implemented you will receive a notification:) )

You bet, we are hard at work on bringing you the Branding App as soon as possible! 

Hi Karl, this is a great idea! As of now, Monster UI does not allow you to customize this, but we can discuss enabling this in Monster UI if you'd like it to be included. How would you like to be able to customize this? On a per subaccount basis? The more information you can give us about how you'd like to see it, the better!