Marie

Our new customer needs a convenient way to record their greetings over the phone for Call Flow greetings/media that change frequently.  Is there a way to do this?  They use mp3 files for their standard greetings that do not change.   On their old phone system, they are able to record greetings over the phone and need a way to do this on Monster PBX.

Anyone using the Mitel 8662 SIP Phone with the Monster PBX?  We have a new customer who has this phone.

Raj, I am wondering the same as Karl.  Are you using it with the 2600hz Monster PBX?   Looks like they support modern VOIP systems and SIP Protocol.  One of my customer's major requirement if for bidirectional call recording.  I will have to recommend this to my customer.  

What about the http:// storage as per instructions.  Anyone get this to work?  

Customer noticed that all of their devices were offline (not registered status) this morning. Was there a service issue?

This may only be affecting me now, so not as critical as originally posted.  I had 3 of our users test and their voice mail and alerts are working fine. Correction to original issue:  inbound call to my DID is not going to my PBX user voice mailbox greeting - it is going to my personal smartphone/Droid.  When I call my DID - call goes to my personal smartphone/Droid voice mail box and my personal smartphone/Droid is Unassigned to my user account.  (it was previously an assigned device.  I set it Not to allow use of my smartphone cell voicemail)   I then deleted my smartphone/Droid device and it goes to my personal smartphone/Droid voice mail.  Then I deleted the mobile app on my smartphone/Droid and it still goes to my personal smartphone/Droid voice mail.   Why is my smartphone/Droid device still ringing when I completely unassigned and deleted the device? Rebooted my Droid = same result. I found when dialing Main Number and my extension number - my user voicemail greeting is picking up.  After about 2 minutes/20 rings!  But I do not get an email or phone voicemail message alert. Not sure what to try next, short of deleting and recreating my user account.  (I have been enabling a few features this week if that adds to any issue)   

How does DND work with Hunt Groups? If we have 3 users in a group and have calls distributed sequentially so call rings User1 first, User2 second, User 3 third, ringing each user for 30 seconds, what happens if User1 does not answer and User2 has DND on? If DND on in ring group does the call stop group ringing sequence and go to voice mail?  Or, does the call go to ring User3?

Our user's voice mail box messages and voice mail notices are not working.   Caller gets user voice mailbox greeting and is able to leave message but no new voice mail message alert goes out - not to email and no indicator on phone.  *Although, I did receive a voice mail message alert and the voice mail message on my smartphone but no where in the Smart PBX system.  Tried checking my voice mail and the message is no where to be found, so not in saved or new messages.

Has anyone had any luck with call recording to their Google Drive storage?  

Can this possibly be escalated?  I am hoping this issue fix can be escalated as we are waiting to bring on new customer's until this is fixed.  

No, I don't believe so.  I enabled for several numbers and same issue of duplicate text displaying.  Looks like a fix is needed here.

We have an inquiry that came from Russia asking:  Can your PBX connector be connected to zadarma.com sip provider?

I just clarified with 2600hz support the DNS ZONE MX record needed.  All I had to do was go add an MX record for our domain/realm.   Instructions as follows: add a mapping for your domain:*.x.xxxxxxx.com So that, in addition to the A records you already have, you now add a new MX record of "fax.zswitch.net". This is required going forward for our customer's to keep using faxbox.

This is great and should solve this customer's need.  Thank Karl and Michael. I have just tested on my account with my Polycom VVX400 and Bria4 Softphone and it does work, although, it is displaying the prepend name duplicate times on both devices.  

I am told I need to add DNS MX record to our domain in order to have the Faxbox working again for our customers.  Looks like this will not be reflected in the Monster UI User>Faxbox settings to use as it shows the settings for using their domain.  Maybe I will just have them setup their domain DNS MX record for faxing but looks like there is more to setup on the white labeling/branding side of things.  Do you have instructions for this?

Any update on saving default Apps?  I am setting up a new customer and need to set their default App.  Seems like it would be very confusing to have customer log into their new PBX and try to have them Enable Apps everytime.  I want to get my new customer on board today but don't feel comfortable handing this to them.

Customer wants to upload an mp3 file to their main voicemail box or a user's voicemail box.  Is there a way to do this?  

I will search for the caller ID prepend setup and use.   So, with the VON example above, can the customer put any code on their company numbers for identifying which number was dialed for incoming calls so they know how to answer the phone using correct company name?

Thanks so much Karl!  This fixed the customer's issue.  Thanks for taking the time to read and posting this fix!  

Thanks for the info Darren.  Customer did try changing the Bria4 Preferences>Calls>Other> enable activity timers etc with no luck.   We will try making some changes to Bria4>Account settings>Advanced>Timer settings etc.

Hi Katie, not sure what you mean by this.

The Branding App is listed on my Apps ok.  Although, the Advanced Callflows disappeared on me and I just re-enabled it so it will show up in my Apps menu.

Yes.  They want to be able to identify what company is calling.

I found the Template "New User" under the Branding App and disabled it.  Now, I wonder what other emails will be sent that I need to update or disable.

Customer's scenario: using click-to-dial button in Salesforce to call numberconnector asked if I was to make this call, I choose Yes.connector calls my softphone, I answer and call starts to dial out.I'm calling our office number as well as my personal cell number to test both.The call connects, the pop up is present and accurateAt 32 seconds without fail, connector I guess, hangs up the call.My questions: Maybe it has something to do with default ring time....How long is the default ring time an a normal inbound call?  Do we have to set up Find Me/Follow Me to change length of default ring time which seems to be about 30 seconds?