Tuly

I believe the streaming music on hold should be released in the UI soon, It's already in the sandbox

on Yealink when you set to zero, the phone will lookup the SRV and go based on the SRV port, (the SRV port on the 2600hz DNS is port 7000) Darren said in the last webinar that they will do 1 webinar for Phone failover, i think it's very useful for questions like, will the phone failover when the proxy not down completely down? only issues with call routing etc.. How long does it usually take for a phone to fail over to a different proxy,  After failing over do we need to restart in order for BLF to work? How can we test failover so  when we really need it, we should be confident that it's working

A new potential client is asking us for call screening, (a call comes in, the caller will state their name, and then the extension that picks up, has the option either to send the call to voicemail or to accept the call) I was looking for it I couldn't find that option, is there such an option right now? Thanks all,

Thank you! That worked

Anyone know how i can make the time in a Voicemail to Email to be 12 hour time not UTC like in the picture attached

anyone?

Can you please share with us the right way?

 Hi all,I have a user that made “Call Forwarding in smart PBX” Is there anyway i can still call the “Device” and the phone should ring, NOT the call forwarding number? Thanks.

Few examples that we had, A doctor's office calls us, a client calls in, she runs up the step ladder to look up the chart for the client, (still old-fashioned) while she's looking for the file, the phone rings again.... she drops the file runs down the stepladder, runs back to the phone only to see that it's the call that she just placed on Park..... she said for a doctor's office at least 5 minutes is normal to have someone on Park, Then there's the plumbing supply store, all calls are coming into the main secretary, and she distributes the calls if there's a call to the counter which she's placing on Park, and announce it on the loudspeaker, and no one picks up after 60 seconds she must reroute the call or take the order by phone, ( that's how it was with their old phone system, and that's a business decision they have made not to let anyone on hold more than 60 Seconds)

you will get 1 for each call leg, if you have 10 phones in a ring-group, you will get 11, 1 for the incoming and 10 for the outgoing 10 phones, (you will see "call_direction": "outbound"  outgoing from the system to the phones)  i guess this is for missed call, right? if you see "Loos race" on ANY of the webhooks = the call was not answered if you see "Originator cancel" on ALL webhooks = the call was not answered if you see "Originator cancel" on most but on 1 you see ANSWER = the call was answered

Yup working... simple.

I trying to figure this one out,  is it possible to change the voicemail greeting from out of the office, for example to call in the voicemail and press a certain combination key to record a new voicemail greeting?

only with API  -d '{"data":{"flow":{"data":{"action":"auto","default_ringback_timeout":240000},"module":"park","children":{}},"patterns":["^\\*3([0-9]*)$"],"featurecode":{"name":"park_and_retrieve","number":"3"},"ui_metadata":{"version":"3.22-34","ui":"monster-ui","origin":"callflows"},"numbers":[], "id":""}}'

I like the lower base fee but higher per-seat charge to start, ( When You Say barge and whisper are included in call center features, how is it possible to price barge and Whisper per device? The same question goes for reporting, I understand a charge per queue)

I was testing on channel_destroy, most incoming calls were getting both legs of the call, But interesting I can do the same incoming call to a menu and pressing an extension after letting the extension Ring 2 times I hang up the call, I would say it's 50-50, 50% of the time we're getting both legs of the call, for the outside number getting a ' normal clearing' ( the menu picked up) and for the extension were getting originator cancelled, and the other 50% of the time we're doing the same same thing and we're only getting the incoming normal clearing, I'll play around some more tomorrow, will see

Thanks for the link fastdevice... i have an idea how to do missed call now, One thing concerns me, it does look that webhooks are not so reliably sent,  as a lot of times I'm doing the same thing,  webhooks will send both legs of the call,  and at other times it will send only 1 side of the call,  should I rather wait for websocket? when websocket comes out will webhooks still be supportive?

Extension Ringing                                 ORIGINATOR_CANCEL Ext. to VM answers                               NO_ANSWER    Menu/ Media answers                           ANSWER Menu to Extension Ringing                   ORIGINATOR_CANCEL Menu to Extension to VM answers       NO_ANSWER thats very good, but how can we add the disposition value to the webhook? possible?

i see thanks FASTDEVICE, 1 issue i have, if the voicemail picks up and the caller hangs up, the billing seconds will not be 0, and when ever there is a menu, the billing seconds is also not 0,   So practically you can only Implement missed call to email notification, on Direct DIDs,  that goes straight to a phone and the voicemail does not even pick up, am I right?

@FASTDEVICE would you mind posting a complete example of how you would do a missed call webhook? Even if it was answered by a menu if no one actually picked up the call it should still be considered missed call, Thanks,

yeah that should help, i will look in to this  (if i know how to do it...)

Is there a way we can have missed call to email notification? When someone has a missed call on their extension, the system should send an email notifying the user of the missed call. i may have asked this ones, it was dismissed as a none important feature, but we keep getting this request Anyone knows if this will be possible with the new WebSocket manager?

YES its working! thanks

i am trying to extend the Park ring-back timeout (when no one picks up a parked call, after 120 seconds it will ring back, to remind that someone is on park) i am doing the below with API, but its not changing the timeout http://SERVER:8000/v2/accounts/xxxxxxxxxxxxxxxxxxxxxxxxx/callflows/xxxxxxxxxxxxxxxxxxxxxxx -d '{"data":{"flow":{"data":{"action":"auto"},"default_ringback_timeout":240000,"module":"park","children":{}},"patterns":["^\\*3([0-9]*)$"],"featurecode":{"name":"park_and_retrieve","number":"3"},"ui_metadata":{"version":"3.22-34","ui":"monster-ui","origin":"callflows"},"numbers":[], "id":"CALLFLOW_ID"}}' here is the gitub link https://github.com/2600hz/kazoo/blob/master/applications/callflow/doc/park.md anyone knows what am doing wrong?

any update when this can be implemented? Customers requesting this, while listening to voicemail they would like to press a key to call back the one who left the voicemail,

This was implemented in the GUI call "Blacklist" Thanks