Jack Noe

Hi all! Customer: Day care center. Director wants to announce every day when the buses arrive , to all phones in the building , that the buses are here, and the assistants should start getting the children ready. Currently he pages all phones and make the announcement, each day again. Is it possible to have a media set up in advance and when the buses come, the director will press a button or speed dial which will send the media thru the phones ? Can it be done thru Kazoo itself ? Or at least will it work with any outside device ? Thank you!

Thanks all,

Grandstream ATA's have a limit call duration. I saw it on the HT801 Thanks !

Thank you!

Hi all. We have a supermarket, that has a phone for the public use. But they want to restrict the outgoing calls to only 2 minutes. The call should cut off after 2 minutes. So people wont abuse the phone and only call out for quick calls. They currently have a Cisco ATA but we can go with Yealink or VVX as well, if thats easier to implement. Please let me know if there is any way to implement this, that the phone should disconnect after 2 minutes. Thanks !

Hi GM! We have a Cisco 504G phone. We would like to have a line key configured as a park and retrieve button for example *31. We use the hosted platform, so we can set up thru the provisioning if possible, or we can set this in the phone itself if needed. Thank you!

Thank you Karl!

Thank you! Karl, can i create a group with polycom and have a soft key page that group with two way audio ? Do you have a config file that i can duplicate ? Im really new to polycom, and dont know the basics Thank you!

Hi All, GM! We have a customer that has 2 floors, The phones are with 5 VVX 300 phones. Customer operates on page, where extensions page other phones, instead of ring the phone. The problem is a page is a call which takes a few seconds, and other problems they have with the Kazoo Page. Is it possible to set up a paging system with polycom itself, where 1 phone can page another phone withouht having to go thru Kazoo? I mean page 2 way audio, not one way. If it is possible, can we program line 4 on the phone to page Phone A, and line key 5 to page Phone B ? This sounds like basic Polycom settings, which i am not familiar with. Thank you all! appreciate the great support here!

Thank you We are located in the US

Hi. We use the hosted platform, and receive monthly a CDR record per account for users who called international. This record isnt ready to be sent to customers to charge them, as the users arent displayed in the report. Can anyone help us with this. Is there anyone that built a system, where we can insert the CDR Record and get results or any way how to handle this.

Thank you!

Hi. We have a customer with Polycom VVX 300 phones. They want that page/Intercom should ring once before connecting as the current alert is too quiet and short. Is there any configuration for this ? Thanks

Hi Hello Have this callflow. When dialing 101 from the outside, external, the missed call alert works. But when another extension dials 101, there is no missed call alert. Is this a setting, that can be turned on to work also for internal ?

Hi GM Is it possible in a call center, to set, that if no agents are logged in to the queue, the call exits the queue and rings to a extension ? Also is there anyway that a user can be notified or see with a manual presence button if he is logged in or not. Thanks

Thanks I have a callow that starts with a distinctive ring tone, it then goes to a queue. The phones in the queue dont follow the alert info, looks like it doesnt pass thru

Hi all! I set up distinctive ring tone, in a callflow and after that there is a route to a queue The problem is the queue will not recognize the alert info. Does anyone has this experience ?

Hi all. Yealink has the option where a Line Key can be set to dial a URL, as in the picture attached. Does anyone here know how to make this with a polycom VVX phone ? I want a line key or Soft key to dial a URL instead of a number. Thanks !!!

Thank you!

Thank you!!! The problem is that it only helps if another device picks up the call. If the call was unanswered on all devices in the ring group, it will show a missed call. Thanks again!

Thank you!

Hi all. Interesting thing i realized. When user is set up with Find me Follow me, the call forwarding with *72 wont work, the same with the Hot desking option wont work. The calls will still be routed to the find me folow me setting, although the user was updated to forward with *72 or logged in to a different phone with hot desking.

Thank you extremerotary! DND would be to their default voicemail.

Thanks Karl.

Thank you!