Jack Noe

THANK YOU!

Thank you!

Hi all. I have phones set up with internal and external ring tones on Yealink T29as follows: But the problem is that the customer wants a special ring tone for the doorbell for when it rings to the phone. What we usually do, is add the sip user name of the doorbell to the directory of the phone and select a ring tone as follows: The problem is that the internal ring tone setting ill overwrite the doorbell in the directory, so when the doorbell will ring the phone with the internal ring. Any solution for this? Thanks

Thanks I have no options but to help him with what he wants. Please if anyone has an idea what can be done.

Hi. We have a customer who wants to record a menu, that is 12 minutes long. Wants to call in to the menu, dial the record prompt pin, and record for 12 minutes. The current settings doesnt allow more than 7 minutes about, it stops after 7 minutes. Any idea how to record a longer greeting over the phone? Thanks

Thanks all.

Hi we have a callflow which is an extension. The callflow has a page group inside. So when dialing the extension, all phones are paged. Is it possible to set a password, so that only those who have the password will be able to page

Thanks

Thanks

Hi. In a parked call there is the feature where the parked call rings back to the phone after 2 minutes. Can there be such a feature with a call placed on hold, not on park ? Thank you.

Hi. I have a customer that wants a clone. When dialing extension 121 or 112 both voip phones should ring. This can be done by assigning 2 devices to 1 user for example 121, and creating a callflow 112 that rings both phones. The problem is that one device cannot transfer or call the other device when dialing 112 or 121, as it calls the voicemail. Thanks

Hi all. I have a customer with Polycom phones, VVX. We set a ring tone for internal and another ringtone for external, via the device settings in the callflows, and uploading the a CFG file But a call transferred blindly, has a ring tone as external. The customer, wants a blind transfer to have a ring tone as internal, or a separate ring tone. How can we set this up? Thanks

Thanks! Correct.

Hi all. When there is an incoming call without a caller ID name, it displays 'wireless caller' and the phone number. Is it possible to replace the 'wireless caller' with the phone number, so the phone number will be displayed 2 times instead of once with the name wireless caller ?

Thanks

Thanks Is Call Center Pro available some where ? What else will be included in the new app ? Can i have a playback of the kazooCon, the part where this was discussed ?

Hi all We started using the queues, the call center app. There are few basic features which are important for a call center. I'll start with those. 1- I cannot see who is waiting in the queue, i can only see the amount of callers waiting in the queue, but not the phone numbers of those waiting. 2- I cannot see history of the queue, the missed calls. I can see the total missed calls but not the phone numbers of those calls missed. Does anyone know is this addressed in the Call Center Pro ? Or is there any way how to make this work ?

Hi When sending fax thru email, how can we have a cover page. I drag in a PDF file that is being sent. But i want to send along a cover sheet for the fax

Thanks.

Hi all. I have a customer who uses park feature as follows. We set the DSS keys: Line key 3 would be Park 1, we would program that line key to dial *31 Line key 4 would be Park 2 , we would program that line key to dial *32 Etc.. Now he has yealink cordless phones W52P, which doesnt have line keys/DSS keys to program. Does anyone have an idea, what to do, that they can pick up a parked call from the cordless. without having to dial *31 ?

Hi all. I have a customer who has a music on hold file playing while the phones are ringing, The problem is, that there is a ring group, with a few steps, as seen in the attached image. After every step the greeting starts again, is there any way to have the greeting continue, after the first 26 seconds instead of restarting?

As per 2600, and our testing. A page goes through a conference bridge, so DTMFs will not be passed through a page group. So you have to call the device, and then the DTMF will come along, if its set for auto answer

Hi all. Im trying to configure a polycom 4000 conference phone with 2600, I cannot find in the phone where to put in the the provisioning URL. Does anyone have a phone set up, and can show me a snapshot of the place to put in the provisioning URL ?

So i want to forward my Yealink phone to my cell phone, by dialing any code, but have the original caller ID, not my office caller ID

Hi When i do a call forwarding from my device with *72 the call gets forwarded with my company number, not the callers number. Is it possible to forward a call from my device and have the callers number come up on my cell?