Logicwrath Posted October 8, 2016 Report Posted October 8, 2016 Hello,We would like to integrate the hosted Kazoo environment with a hosted CRM product. We may consider doing some custom development in this area. Are there any solutions already available? Has anyone already reviewed the major CRMs with an API for this purpose?
Mads Mortensen Posted October 8, 2016 Report Posted October 8, 2016 Hi,I know some intergration with Odoo as already been doneWe are currently working on an integration with SuiteCRM (sugarcrm)
Logicwrath Posted October 8, 2016 Author Report Posted October 8, 2016 Is the Odoo integration something public/open or is there a link to more information somewhere?
Mads Mortensen Posted October 8, 2016 Report Posted October 8, 2016 Try to check opennet.ch - I have no idea if it is public, I know some of his work is
FASTDEVICE Posted October 9, 2016 Report Posted October 9, 2016 My team developed a Windows desktop application for CRM integration that pops-up a screen for inbound and outbound calls. The product is called "Harmony." It's been in production for two years now and works great.http://www.fastdeviceusa.com/harmony
Rick Guyton Posted October 11, 2016 Report Posted October 11, 2016 It looks like he's using Kazoo 4 already. That might be a lot of the mods you are seeing. :)
Mads Mortensen Posted October 11, 2016 Report Posted October 11, 2016 all is ver. 3.21 / 3.22 - I have just made some modules (that we are actually using in production)
Mads Mortensen Posted October 11, 2016 Report Posted October 11, 2016 Hi - yes - We are running our own cluster
Administrators Darren Schreiber Posted October 11, 2016 Administrators Report Posted October 11, 2016 Looks like you could attach these to the prod cluster, too?
Mads Mortensen Posted October 11, 2016 Report Posted October 11, 2016 we are using them in production
Administrators Darren Schreiber Posted October 11, 2016 Administrators Report Posted October 11, 2016 I mean point them at SaaS customers (hosted) on 2600hz's platform as well. Then everyone can take advantage of it.
esoare Posted October 11, 2016 Report Posted October 11, 2016 Darren is wondering if your modules could point to the Hosted Cluster that 2600hz runs. In other words, your CRM module, could it point to the 2600hz cluster, instead of your own cluster? Thereby allowing Hosted Resellers, to have access to your apps. It would allow you to put your "Apps" into the "App Store", and make revenue that way. :) (sorry for putting words in your mouth Darren! Feel free to correct.)
Administrators Darren Schreiber Posted October 11, 2016 Administrators Report Posted October 11, 2016 I am swamped w/ KazooCon, but you have PERFECTLY said what I was trying to say haha thank you
Mads Mortensen Posted October 11, 2016 Report Posted October 11, 2016 I have asked Urs, who have made the modules, to join the conversation
Mads Mortensen Posted October 12, 2016 Report Posted October 12, 2016 Hallo all - I have inserted the reply from UrsYes, on any cluster is this is possible.1. The change for that solution, in kamailio on websockets-role.conf at line 94:## #!ifdef MY_WEBSOCKET_DOMAIN## if (!($hdr(Origin) =~ "MY_WEBSOCKET_DOMAIN")) {## xlog("L_INFO", "websocket|log|rejecting HTTP request with unknown origin $hdr(Origin) from $si:$sp\n");## xhttp_reply("400", "Bad Request", "", "");## exit;## }## #!endif(maybe you see a secure problem? if so, please tell me)2. The solution is also to cross signup your SUBDOMAINS eg. abc.zswitch.net and also the webserver certificate e.g. www.odoo.com with a self generated root certificate and install this on the customers desktop.3. On any new subdomain will need a cross-signup to the root certificateWe will install a demo server in USA then all can try self. I hope we get ready soon. It will have a howto at signing in.Freundliche GrüsseU. Rüedi
Mads Mortensen Posted October 12, 2016 Report Posted October 12, 2016 PS Darren - look forward to Kazoocon next - week!!
esoare Posted October 15, 2016 Report Posted October 15, 2016 Very nice Mads! Look forward to seeing it in act-syon (say it in french)
Mads Mortensen Posted October 15, 2016 Report Posted October 15, 2016 Gentlemen, one of our customers have just informed me, they will do an integration with SuiteCRM (sugarcrm)- when done, they will be happy to make it available to you as well.
esoare Posted October 15, 2016 Report Posted October 15, 2016 That is what I call amazin! Very cool. Thanks Mads!
Baze Posted November 1, 2016 Report Posted November 1, 2016 Very cool app! Would you guys be willing to sell or license at all?
FASTDEVICE Posted November 1, 2016 Report Posted November 1, 2016 We are having internal discussions regarding providing this version of Harmony for free. There are four requirements to using Harmony;Setup Webhooks on the account Requires a device (softphone SIP connection) per user Registration to our license server.Create a Callflow for the Harmony extensionAlthough Harmony requires a SIP connection, it does not have an interface to make or receive calls. The SIP connection is strictly used to process caller ID information. Our future desktop integration, Harmony v2.0 will no longer require a SIP connection, but uses WebSockets and a messaging queue. It will also have extended features and be sold per license.
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