Kazoo CRM Integration

[Logicwrath]

Hello,
We would like to integrate the hosted Kazoo environment with a hosted CRM product.  We may consider doing some custom development in this area.  Are there any solutions already available?  Has anyone already reviewed the major CRMs with an API for this purpose?

[Mads Mortensen]

Hi,
I know some intergration with Odoo as already been done

We are currently working on an integration with SuiteCRM (sugarcrm)

[Logicwrath]

Is the Odoo integration something public/open or is there a link to more information somewhere?

[Mads Mortensen]

Try to check opennet.ch - I have no idea if it is public, I know some of his work is

[FASTDEVICE]

My team developed a Windows desktop application for CRM integration that pops-up a screen for inbound and outbound calls. The product is called "Harmony." It's been in production for two years now and works great.

http://www.fastdeviceusa.com/harmony
 

[esoare]

Wow, those are some modifications!

[esoare]

Thanks for sharing your work!

[Rick Guyton]

It looks like he's using Kazoo 4 already. That might be a lot of the mods you are seeing. :)

[Mads Mortensen]

all is ver. 3.21 / 3.22 - I have just made some modules (that we are actually using in production)

[esoare]

Mads: you have your own cluster?

[Mads Mortensen]

Hi - yes - We are running our own cluster

[Darren Schreiber]

Looks like you could attach these to the prod cluster, too?

[Mads Mortensen]

we are using them in production

[Darren Schreiber]

I mean point them at SaaS customers (hosted) on 2600hz's platform as well. Then everyone can take advantage of it.

[Mads Mortensen]

sorry, did not get get

[esoare]

Darren is wondering if your modules could point to the Hosted Cluster that 2600hz runs.

In other words, your CRM module, could it point to the 2600hz cluster, instead of your own cluster?

Thereby allowing Hosted Resellers, to have access to your apps.

It would allow you to put your "Apps" into the "App Store", and make revenue that way. :)

(sorry for putting words in your mouth Darren! Feel free to correct.)

[Darren Schreiber]

I am swamped w/ KazooCon, but you have PERFECTLY said what I was trying to say haha thank you

[Mads Mortensen]

I have asked Urs, who have made the modules, to join the conversation

[Mads Mortensen]

Hallo all - I have inserted the reply from Urs


Yes, on any cluster is this is possible.1. The change for that solution, in kamailio on websockets-role.conf at line 94:
##    #!ifdef MY_WEBSOCKET_DOMAIN
##    if (!($hdr(Origin) =~ "MY_WEBSOCKET_DOMAIN")) {
##        xlog("L_INFO", "websocket|log|rejecting HTTP request with unknown origin $hdr(Origin) from $si:$sp\n");
##        xhttp_reply("400", "Bad Request", "", "");
##        exit;
##    }
##    #!endif
(maybe you see a secure problem? if so, please tell me)
2. The solution is also to cross signup your SUBDOMAINS eg. abc.zswitch.net and also the webserver certificate e.g. www.odoo.com with a self generated root certificate and install this on the customers desktop.
3. On any new subdomain will need a cross-signup to the root certificate
We will install a demo server in USA then all can try self. I hope we get ready soon. It will have a howto at signing in.


Freundliche Grüsse
U. Rüedi

[Mads Mortensen]

PS Darren - look forward to Kazoocon next - week!!

[esoare]

Very nice Mads! Look forward to seeing it in act-syon (say it in french)

[Mads Mortensen]

Gentlemen, one of our customers have just informed me, they will do an integration with SuiteCRM (sugarcrm)- when done, they will be happy to make it available to you as well.

[esoare]

That is what I call amazin!
Very cool. Thanks Mads!

[Baze]

Very cool app! Would you guys be willing to sell or license at all?

[FASTDEVICE]

We are having internal discussions regarding providing this version of Harmony for free. There are four requirements to using Harmony;

1. Setup Webhooks on the account 
2. Requires a device (softphone SIP connection) per user 
3. Registration to our license server.
4. Create a Callflow for the Harmony extension

Although Harmony requires a SIP connection, it does not have an interface to make or receive calls. The SIP connection is strictly used to process caller ID information. Our future desktop integration, Harmony v2.0 will no longer require a SIP connection, but uses WebSockets and a messaging queue. It will also have extended features and be sold per license.