Anthony Goss Posted September 7, 2015 Report Share Posted September 7, 2015 Would it be possible to set up the Auto Provisioner with one or 2 models of ATAs with the option of either voice setup or fax set up? Also, ATA / GAteway do you recommend now? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted September 7, 2015 Report Share Posted September 7, 2015 We use Grandstream ATAs. They've been ROCK solid for us. The only thing we've noticed is that some of them seem to stop sending caller ID information through to the analog phone once and a while, and you have to reboot the ATA to fix the problem. Not sure whether that's a 2600hz problem or Grandstream.I would love auto provisioner though, as the Grandstreams require a lot of tweaking to the settings to get them to register and work well. We saved screenshots of all of the config pages so that we can go back and reference it, but auto provisioner would make our lives much easier. Link to comment Share on other sites More sharing options...
Logicwrath Posted March 11, 2016 Report Share Posted March 11, 2016 Karl, would you be willing to share your grandstream tweaks? I have one on my desk right now that I am getting ready to start testing for faxing. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 What Grandstream model(s)? I only have screenshots for the config for the GXW-4004 Link to comment Share on other sites More sharing options...
Logicwrath Posted March 11, 2016 Report Share Posted March 11, 2016 It's an HT702. I bought it for testing.http://www.grandstream.com/products/gateways-and-atas/analog-telephone-adaptors/product/handytone-70...I suspect some of the configurations will be similar. I have had trouble getting ATA's to work properly with T38 before. It would be helpful to see if there are settings that I may have missed.Is there a community wiki somewhere? It would be great for documenting best practices. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 FYI I highly recommend against faxing on the 2600hz platform. It was horrible many times when we tried, regardless of whether or not we used T38. Most faxes failed.Not to plug another company, but Vitelity's Fax ATAs (called FaxEnable) are amazing and have almost a 100% success rate. We've deployed about 20 of them so far and our customers love them. It's the best of both worlds because you have a device that you can use for your customer to plug their fax machine into, but they still can use fax to email and also they have a web interface where they can log in and see previously sent and received faxes. So it's like an ATA plus eFaxing combined into one product. The way it works is the device, rather than act as an actual ATA, receives the fax onto it locally. It then sends the fax over https to Vitelity and they send the actual fax from their servers. Incoming faxes work in the same manner, just vice versa (Vitelity receives the fax on their servers, then sends it to the device at the customer's site as some form of https transmission, and then the local device sends the fax to the fax machine). This prevents the entire issue of trying to send a live fax over an Internet line with jitter/packet loss/etc. It's a TDM-based technology which is much more reliable. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 Your inability to get the ATA to work probably had nothing to do with configuration...it's just FoIP being a crappy technology and 2600hz's platform not playing nicely :-/ Link to comment Share on other sites More sharing options...
Logicwrath Posted March 11, 2016 Report Share Posted March 11, 2016 Honestly, we are already setup with Vitelity and for some reason we moved away from it, I can't remember why at this point, but we do have an account with them and did test it out.For what it's worth, I recently did quite a bit of testing using 2600's fax2email and email2fax and so far we have had 100% success rate. I was quite impressed. We sent faxes to US and Canada with 0 failures. I don't plan on using ATA's if I can avoid it, but I do want to be ready to try it in those special cases.The testing I did previously with this ATA and an Obihai was with my previous carrier VoIP Innovations. Link to comment Share on other sites More sharing options...
Anthony Goss Posted March 11, 2016 Author Report Share Posted March 11, 2016 We use Obihai now, 40 pages in and out .. easy. Even has a wifi adapter and a provisioner.It has passed all out analog tests.That being said... The Vitelity solution is the best I have seen so far. Link to comment Share on other sites More sharing options...
Logicwrath Posted March 11, 2016 Report Share Posted March 11, 2016 I think the reason we did not move forward with Vitelity is because of some of the requirements necessary to choose a specific DID or something about how the emails needed to be sent or formatted. I would need to ask. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 You have an Obihai working on 2600hz with faxing!? I'm shocked...we tried Obihai, Cisco SPA, and Grandstream all with probably a 30% success rate. It was horrible. We did everything in the book and went back and forth with 2600hz support for weeks. This was about a year ago. Maybe they have improved? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 To confirm are you referring to the fax API? (fax2email and email2fax)It usually works well for us too, I just meant it's too much of a pain to have some customers on one faxing platform and other customers on another faxing platform, so we migrated almost everyone who needs outbound faxing to Vitelity. Inbound faxing has always worked fine other than for a period of maybe a month or two when they had some glitches, so if a customer only needs inbound faxing then we just set them up on 2600hz. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 Hmm, interesting. Vitelity faxing is the best thing since sliced bread imho. Never been more impressed with a fax solution in my life! Link to comment Share on other sites More sharing options...
2600Hz Employees lazedo Posted March 11, 2016 2600Hz Employees Report Share Posted March 11, 2016 well, i say exactly the opposite. faxing with 2600hz has been reliable for both inbound and outbound. i use SPA112 and Obihai , fax2email , email2fax and also use it integrated in "windows fax e scan". Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 11, 2016 Report Share Posted March 11, 2016 Darren himself basically told me don't expect ATAs to work with faxing on 2600hz. So I'm surprised to hear another 2600hz employee saying otherwise. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted March 12, 2016 Administrators Report Share Posted March 12, 2016 The problem is that results vary, but everyone wants 100% perfect. The best option is a device that does "fax over HTTP" which is what you all are describing with this Vitelity solution. They don't actually make that device - it's available for resale to resellers. It's likely the one provided by http://www.faxata.com/ if I had to guess. Then they brand it & resell it and/or tie it into their portal. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 12, 2016 Report Share Posted March 12, 2016 Yes, that is the correct device. I was aware that Vitelity was reselling another solution it's just easier to resell Vitelity than to try and built out integration with that device. Link to comment Share on other sites More sharing options...
2600Hz Employees lazedo Posted March 12, 2016 2600Hz Employees Report Share Posted March 12, 2016 i made the comment as an individual user while using faxing in several environments.ATA's may be hard to configure and i'm sure Darren was talking about provisioning it.i'm not against your move to vitelity but it seems obsessive to me to exclude 2600hz while it perfectly does the job, and your post without a reply would otherwise be seen as an answer to a problem which other may think it exists. maybe you got a bad experience and you're pleased with vitelity which is ok, but i just want others to know that it's ok to use ata's with 2600hz for faxing. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted March 12, 2016 Report Share Posted March 12, 2016 Okay, but when I spent probably 3 hours on the phone with Darren one day he basically told me it wasn't a great solution to use an ATA for faxing and that I could expect further problems down the road even if I got configuration that seemed to work for a few test faxes (with any VoIP provider, not just 2600hz) Link to comment Share on other sites More sharing options...
2600Hz Employees lazedo Posted March 12, 2016 2600Hz Employees Report Share Posted March 12, 2016 as i said, that's the result of your experience, it doesn't apply to everyone. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted March 12, 2016 Administrators Report Share Posted March 12, 2016 Hmmmm you're sort-of paraphrasing things I've said here. So for the record, I mentioned that it's dependent on the quality of the circuit, the distance the fax ATA is from our datacenters, the places you try to fax TO and the types of machines involved.What works for one person doesn't always work for another.Thus, the path of least resistance to ensure quality is NOT to use the ATAs if you are not willing to gamble. The issue I have with this approach is, at some point, the cost of everyone's labor to try and get a fax ATA + fax machine working is way higher then just going the non-ATA route (whether that be an API, email or an HTTPS Fax device).I never meant to imply it can't work or that there's a hard rule here. I was trying to state that when it doesn't work, it's near impossible to diagnose and fix in a reasonable amount of time/effort. Thus, you can use it if it works for you, or go the safe route and use something else. Link to comment Share on other sites More sharing options...
2600Hz Employees lazedo Posted March 12, 2016 2600Hz Employees Report Share Posted March 12, 2016 but will vitelity allow you to fax by extension to/from fax machine/emailtofax ? or fax between accounts within the platform without maximizing revenue ? or drop your client faxes in their favourite storage provider (google drive, dropbox, ... ) ? or reuse one number for both fax and voice ? Link to comment Share on other sites More sharing options...
Rick Guyton Posted March 15, 2016 Report Share Posted March 15, 2016 whether that be an API, email or an HTTPS Fax deviceDarren, are you saying that there's an HTTPS fax device that's compatible with 2600hz? We use Vitelity almost exclusively as well because of the AudioCodes HTTPS fax device. If 2600hz has a similar device, I'm switching tomorrow. :) Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted March 15, 2016 Administrators Report Share Posted March 15, 2016 No, I'm saying that if you're using a Fax over HTTPS solution, it probably wasn't invented by Vitelity. You guys keep mentioning them. In reality, you could probably just contact AudioCodes you could buy the same device/service, or use other providers who offer the same box. It's not a Vitelity service, and it's not a Fax ATA. It's a Store-and-Forward solution, too, which is kind of cheating. It's basically an HTTPS version of the T.37 standard (store-and-forward).Frankly if it's still this critical and in demand, perhaps 2600hz should sign up for the AudioCodes solution and implement it. I'll think about that... Link to comment Share on other sites More sharing options...
Rick Guyton Posted March 15, 2016 Report Share Posted March 15, 2016 No, I'm saying that if you're using a Fax over HTTPS solution, it probably wasn't invented by Vitelity.You are right there. Seems to be an AudioCodes innovation.In reality, you could probably just contact AudioCodes you could buy the same device/serviceI could be wrong, but my understanding is that you need to run AudioCodes software in your cluster. So those of us on the hosted platform at least can't...which is kind of cheating.Yes, yes it is cheating and I love it for that. :)Frankly if it's still this critical and in demand, perhaps 2600hz should sign up for the AudioCodes solution and implement it.+1 for that! Link to comment Share on other sites More sharing options...
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