Mark Cederloff Posted May 11, 2015 Report Share Posted May 11, 2015 MONSTER: ADVANCED CALLFLOWS: After setting the Account Timezone to desired timezone, and then adding a new USER or MAILBOX they do not pull the data from that field. They use AMERICA/LOS ANGELES Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 11, 2015 Report Share Posted May 11, 2015 Meanwhile Kazoo keeps defaulting to Cuba time... Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 11, 2015 Administrators Report Share Posted May 11, 2015 Karl, can you be more specific as to where it's defaulting to Cuba? Screenshot might help. It's supposed to be coming from your browser, which usually sends your system's timezone selection. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 11, 2015 Report Share Posted May 11, 2015 If I go to add a new user (for any PBX) the timezone for the user under the "Options" tab shows "America/Havana" and we have to change it on each user we create. Sometimes we have to go back and change it after the user is created too as if it doesn't want to change to Eastern and keeps going back to Havana (see Zendesk ticket #13889) Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 11, 2015 Report Share Posted May 11, 2015 Whoops, forgot to attach the screenshot. Link to comment Share on other sites More sharing options...
Mark Cederloff Posted May 11, 2015 Author Report Share Posted May 11, 2015 So Darren are you saying that the PC's timezone is programmed to override the Account settings default timezone? Link to comment Share on other sites More sharing options...
Mark Cederloff Posted May 11, 2015 Author Report Share Posted May 11, 2015 ?? Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 21, 2015 2600Hz Employees Report Share Posted May 21, 2015 Mark, when you create these users/devices/etc., the UI will default that timezone to that of the computer. If these properties are left blank, then it would use the account level timezone. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 Any idea then why it keeps defaulting to Havana for me? It's not set anywhere on my computer so I'm confused where it's getting that from. Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 22, 2015 2600Hz Employees Report Share Posted May 22, 2015 Are you sure your browser isn't set to this timezone? Very technical way to check is to go in the developer console of your browser with Monster started and type: "jstz.determine_timezone().name()" and press Enter, this should return the default timezone used by Monster-UI. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 It did indeed return Havana. I cannot find anywhere though in Chrome that defines timezones. Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 22, 2015 2600Hz Employees Report Share Posted May 22, 2015 I'm not sure that Chrome is the one setting this, I would try to check on your computer's settings to make sure this is set properly. Easy way to make tests is to refresh http://pellepim.bitbucket.org/jstz/ after making changes. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 That's so strange. I've tried both of my Macs (which are showing the correct time) as well as a Windows PC. I can't seem to get anything to show up other than Havana. Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted May 22, 2015 Administrators Report Share Posted May 22, 2015 Is the timezone coming from your router? DHCP has the ability to assign an NTP clock source, which would include a timezone I think?https://tools.ietf.org/html/rfc4833Or maybe you are actually in Havana and you didn't know it? Or your computer is trying to tell you to take a vacation? Just a thought... ;-) Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 My computer is probably trying to tell me to take a vacation :-)I'll have to look into the NTP clock source option, although I don't think that's the case since it doesn't change when I go between ISPs or locations. Link to comment Share on other sites More sharing options...
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