Tuly Posted September 8, 2016 Report Share Posted September 8, 2016 Has anyone here had success with polycom BLF call pickup that is provisioned with advanced provisioner? I am testing a Polycom 550 and FLF pickup doesn’t seem to work, instead of picking up the call, it makes a new call to the EXT, Any setting I need to change on the phone or in provisioning? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted September 8, 2016 Report Share Posted September 8, 2016 I've never been able to get this to work :-/ Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted September 8, 2016 Administrators Report Share Posted September 8, 2016 Tuly, Can you screenshot the configuration you are attempting? Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted September 8, 2016 Administrators Report Share Posted September 8, 2016 Karl, When was the last time you tried this? Can you show us the configuration you attempted and explain what happened? What firmware were you on? Link to comment Share on other sites More sharing options...
Tuly Posted September 8, 2016 Author Report Share Posted September 8, 2016 Darren, we have tested this yesterday with Polycom IP 550 and a bunch of VVX models, the 550 has FW 4.0.9.0509, the phones are reset to default and provisioned with the advanced provisioner, and configured simply as an EXT and 1 BLF, Link to comment Share on other sites More sharing options...
Tuly Posted September 8, 2016 Author Report Share Posted September 8, 2016 oh here are 2 screenshots, Link to comment Share on other sites More sharing options...
Administrators Darren Schreiber Posted September 8, 2016 Administrators Report Share Posted September 8, 2016 Directed call pickup has to be programmed on a key. I don't believe you can use it as part of a BLF key. The BLF key is for call transfers, monitoring another extension and for calling another user... Link to comment Share on other sites More sharing options...
Tuly Posted September 8, 2016 Author Report Share Posted September 8, 2016 interesting, that's how we used it, with all other phones like yealink grandstream Etc, you just setup a BLF and grab the call that way, Link to comment Share on other sites More sharing options...
Rally IP Admin Posted September 13, 2016 Report Share Posted September 13, 2016 http://community.polycom.com/t5/VoIP/SoundPointIP-450-with-4-0-1-13681-blf-working-but-direct-call/t... Link to comment Share on other sites More sharing options...
Guest CBV David Posted December 27, 2016 Report Share Posted December 27, 2016 So, it's been a few months but is anyone still interested in this?I've got some stuff that mostly works, but wanted to check interest before posting. Link to comment Share on other sites More sharing options...
Tuly Posted December 27, 2016 Author Report Share Posted December 27, 2016 Yes we're absolutely still interested in this Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted December 28, 2016 Report Share Posted December 28, 2016 Yes, me too!!! Link to comment Share on other sites More sharing options...
Jack Noe Posted January 3, 2018 Report Share Posted January 3, 2018 Hi. We are looking for a solution to pickup a ringing call from the BLF button. Does anyone have a solution to it. Thanks Link to comment Share on other sites More sharing options...
extremerotary Posted January 5, 2018 Report Share Posted January 5, 2018 I don't know how this translates to the advanced provisioner, so hopefully another member can give some instruction, but below are the configuration parameters you'll want to use. These enable the device to use the replaces header in a directed-call pickup situation when the BLF is ringing. So, from a use case: You are watching extension 101 on your device. A call comes in and rings extension 101. Your BLF lamp is flashing for 101. You push the BLF key and intercept the call that was ringing 101. <call call.directedCallPickupString="" call.directedCallPickupMethod="native" /> <attendant attendant.resourceList.1.address="{{ line_key.extension_number }}" attendant.resourceList.1.callAddress="{{ line_key.extension_number }}" attendant.resourceList.1.label="{{ line_key.label }}" attendant.resourceList.1.type="automata" /> Link to comment Share on other sites More sharing options...
Jack Noe Posted January 5, 2018 Report Share Posted January 5, 2018 Thanks "{{ line_key.extension_number }}" What do i enter here ? attendant.resourceList.1.address="203" If i want a BLF for 203, would this work? Link to comment Share on other sites More sharing options...
extremerotary Posted January 5, 2018 Report Share Posted January 5, 2018 @Jack Noe The below would be an example of creating 2 BLF keys. One for 203 and one for 204. I am assuming that, when the extension is idle, that you want the BLF to just dial their extension. In some situations, customers want it to intercom when they dial the extension. In that situation you would add a '*0' in front of their extension number in the callAddress (I.E. *0203). I believe in firmware version 3.3+, you can upload a config file via the phone GUI. So, simply copy this code, adjust the user's names for display purposes, and save as a .cfg file. Somewhere in the Settings (i think) in the UI, you can 'import config' or something like that. Just upload your .cfg file, and BOOM! It'll restart and you can test. <call call.directedCallPickupString="" call.directedCallPickupMethod="native" /> <attendant attendant.resourceList.1.address="203" attendant.resourceList.1.callAddress="203" attendant.resourceList.1.label="John Smith" attendant.resourceList.1.type="automata" attendant.resourceList.2.address="204" attendant.resourceList.2.callAddress="204" attendant.resourceList.2.label="Carson Wentz" attendant.resourceList.2.type="automata" /> Link to comment Share on other sites More sharing options...
Jack Noe Posted January 8, 2018 Report Share Posted January 8, 2018 Thanks Will upload this file. Greatly appreciated Link to comment Share on other sites More sharing options...
Jack Noe Posted January 9, 2018 Report Share Posted January 9, 2018 (edited) Thanks Extremerotary <call call.directedCallPickupString="" call.directedCallPickupMethod="native" /> <attendant attendant.resourceList.1.address="205" attendant.resourceList.1.callAddress="205" attendant.resourceList.1.label="Test Name" attendant.resourceList.2.type="automata" /> I saved this a cfg file uploaded to the phone, polycom 450, it updated with the BLF key but, but it cannot pickup the incoming call on 205 Edited January 9, 2018 by Jack Noe (see edit history) Link to comment Share on other sites More sharing options...
extremerotary Posted January 10, 2018 Report Share Posted January 10, 2018 @Jack Noe Are you using the fast-pickup role in kamailio? That's required for this. Hmm, in fact, typing this, you may need to enable the replaces header. Add this: <voIpProt voIpProt.SIP.strictReplacesHeader="0" /> Link to comment Share on other sites More sharing options...
Jack Noe Posted January 10, 2018 Report Share Posted January 10, 2018 Thanks Are you using the fast-pickup role in kamailio? I have no idea what Kamalio is. I do have a callflow *8204 with a group pickup feature, if that makes a difference. Link to comment Share on other sites More sharing options...
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