Polycom BLF Pickup

[Tuly]

Has anyone here had success with polycom BLF call pickup that is provisioned with advanced provisioner?

I am testing a Polycom 550 and FLF pickup doesn’t seem to work, instead of picking up the call, it makes a new call to the EXT,

Any setting I need to change on the phone or in provisioning?

[Karl Stallknecht]

I've never been able to get this to work :-/

[Darren Schreiber]

Tuly,
    Can you screenshot the configuration you are attempting?

[Darren Schreiber]

Karl,
      When was the last time you tried this? Can you show us the configuration you attempted and explain what happened? What firmware were you on?

[Tuly]

Darren,
we have tested this yesterday with Polycom IP 550 and a bunch of VVX models, the 550 has FW  4.0.9.0509, the phones are reset to default and provisioned with the advanced provisioner, and configured simply as an EXT and 1 BLF,      

[Tuly]

oh here are 2 screenshots, 

[Darren Schreiber]

Directed call pickup has to be programmed on a key. I don't believe you can use it as part of a BLF key. The BLF key is for call transfers, monitoring another extension and for calling another user...

[Tuly]

interesting, that's how we used it, with all other phones like yealink grandstream Etc, you just setup a BLF and grab the call that way, 

[Rally IP Admin]

http://community.polycom.com/t5/VoIP/SoundPointIP-450-with-4-0-1-13681-blf-working-but-direct-call/t...

[Guest CBV David]

So, it's been a few months but is anyone still interested in this?

I've got some stuff that mostly works, but wanted to check interest before posting.

[Tuly]

Yes we're absolutely still interested in this

[Karl Stallknecht]

Yes, me too!!!

[Jack Noe]

Hi.

We are looking for a solution to pickup a ringing call from the BLF button.

 

Does anyone have a solution to it.

 

Thanks 

[extremerotary]

I don't know how this translates to the advanced provisioner, so hopefully another member can give some instruction, but below are the configuration parameters you'll want to use. These enable the device to use the replaces header in a directed-call pickup situation when the BLF is ringing. So, from a use case:

You are watching extension 101 on your device. A call comes in and rings extension 101. Your BLF lamp is flashing for 101. You push the BLF key and intercept the call that was ringing 101.

<call
call.directedCallPickupString=""
call.directedCallPickupMethod="native"
/>
<attendant
attendant.resourceList.1.address="{{ line_key.extension_number }}"
attendant.resourceList.1.callAddress="{{ line_key.extension_number }}"
attendant.resourceList.1.label="{{ line_key.label }}"
attendant.resourceList.1.type="automata"
/>

 

[Jack Noe]

Thanks 

"{{ line_key.extension_number }}"  What do i enter here ?

 

attendant.resourceList.1.address="203"

 

If i want a BLF for 203, would this work?

 

[extremerotary]

@Jack Noe

The below would be an example of creating 2 BLF keys. One for 203 and one for 204. I am assuming that, when the extension is idle, that you want the BLF to just dial their extension. In some situations, customers want it to intercom when they dial the extension. In that situation you would add a '*0' in front of their extension number in the callAddress (I.E. *0203). I believe in firmware version 3.3+, you can upload a config file via the phone GUI. So, simply copy this code, adjust the user's names for display purposes, and save as a .cfg file. Somewhere in the Settings (i think) in the UI, you can 'import config' or something like that. Just upload your .cfg file, and BOOM! It'll restart and you can test.

<call
call.directedCallPickupString=""
call.directedCallPickupMethod="native"
/>
<attendant
attendant.resourceList.1.address="203"
attendant.resourceList.1.callAddress="203"
attendant.resourceList.1.label="John Smith"
attendant.resourceList.1.type="automata"
           
attendant.resourceList.2.address="204"
attendant.resourceList.2.callAddress="204"
attendant.resourceList.2.label="Carson Wentz"
attendant.resourceList.2.type="automata"
/>

 

[Jack Noe]

Thanks

Will upload this file.

Greatly appreciated 

[Jack Noe]

Thanks Extremerotary

 

<call
call.directedCallPickupString=""
call.directedCallPickupMethod="native"
/>
<attendant
attendant.resourceList.1.address="205"
attendant.resourceList.1.callAddress="205"
attendant.resourceList.1.label="Test Name"
attendant.resourceList.2.type="automata"
/>

 

I saved this a cfg file uploaded  to the phone, polycom 450,  it updated with the BLF key but, but it cannot pickup the incoming call on 205 

Edited January 9, 2018 by Jack Noe (see edit history)

[extremerotary]

@Jack Noe

Are you using the fast-pickup role in kamailio? That's required for this. Hmm, in fact, typing this, you may need to enable the replaces header. Add this:

<voIpProt
voIpProt.SIP.strictReplacesHeader="0"
/>

 

[Jack Noe]

Thanks 

Are you using the fast-pickup role in kamailio?

I have no idea what Kamalio is.

 

I do have a callflow *8204  with a group pickup feature, if that makes a difference.