[New T4S Yealink Phones & WF40 Wifi Dongle]

How often are your phones breaking that you're concerned about warranty? Honestly, considering most phones are < $200 and the fact that we have only seen two break/stop working since we started doing VoIP 8 years ago, I never really thought it mattered. Amazon actually isn't an authorized vendor for most products they sell, and if anything arrives DoA you just return it to Amazon with no hassle. 

We give all of our customers a three year warranty on their phones if they purchase them, and only twice have we had to replace a phone and eat the cost. In both instances we just threw the old ones out and didn't bother filing a warranty claim. I'm pretty sure both phones were older than a year, so it wouldn't have mattered anyway where we purchased them from.

[Intercom to multiple phones?]

Oh, right, I forgot that's only a Polycom thing...sorry :-(

[Intercom to multiple phones?]

Agreed - however, we were able to add it with the custom config option pretty easily. Not as clean, but still beats logging into the phone web interface!

[Buzz open door via phone]

Thanks again! Please let me know how it goes!

[Buzz open door via phone]

Wow that sounds great! Thanks so much for the info!

[Buzz open door via phone]

Oh, wow, it sounds like we have been missing out! So the CyberData devices register as SIP devices then?

[Paging via phones with call groups]

If you purchase Polycom phones, they don't need to be registered with any SIP servers in order to enable multicast paging. We did that for a customer who just needed a few phones for paging purposes in addition to their regular phones.

I cannot speak for any other manufacturers though.

[Buzz open door via phone]

There are lots of cool systems out there, and we tried a few, but in the end I decided it was better to keep the door entry systems separate from the intercom, and separate from the phones. We install Aiphone systems that act as two-way video chat doorbells. A customer will usually have this at their front desk and then will also have a door unlock switch installed by their access control provider.

It would be nice if it could integrate with the customer's phones so they could answer it anywhere in the office, but I decided it was too much hassle and too difficult to deal with integration...if someone has a better solution though I'd love to see it.

[Intercom to multiple phones?]

We tried this for a while but gave up because it was slow and our customers didn't like that :-/

We now use multicast paging. I dislike that we can't control or customize it very easily, but it's instant and seems to work flawlessly. Only issue is for customers with different networks (i.e. a network for accounting and a network for sales) it won't work since it only works for phones on the same subnet.

[Outbound Faxbox Custom Domains]

I noticed that the custom ones they list in Adv Callflows under Faxboxes don't actually seem unique after all. The MX records all point back to fax.zswitch.net. I'm stumped...

[call recording time limit]

Has this been fixed?

[Outbound Faxbox Custom Domains]

Can we get an official answer about this? We now have a customer that has multiple fax boxes and the same employees need to be able to send from multiple fax boxes.

[Polycom BLF Pickup]

Yes, me too!!!

[Q&A re: upcoming 4.0 upgrade]

Still isn't working :-(

[Hold Music at root level account changed Hold Music for sub account]

No, from our sub-account we are dialing a DID in a customer's sub-account.

[Hold Music at root level account changed Hold Music for sub account]

We are calling from one sub account to another sub account

[Hold Music at root level account changed Hold Music for sub account]

Just to clarify:

- We call a customer from our account to their account

- The customer has default hold music set, we have custom hold music set

- The customer puts us on hold, and we hear our own hold music


I confirmed that this happened on Wednesday (Dec 14th)

[Hold Music at root level account changed Hold Music for sub account]

This has always been the case for us - if we call a client we hear our own hold music (not theirs), and vice versa.

[Account Manager - Per Minute Billing Filter]

Ohh okay gotcha! Thanks!

[Account Manager - Per Minute Billing Filter]

Please don't limit searches to 24 hour periods :-( We get a lot of clients that say "hey someone called me in the last 2 weeks and I can't find their phone number" or "can you pull all call recordings with xxx-xxx-xxxx in the last 2 weeks?" and if the search is limited to 24 hours it's really annoying to try and search the CDRs :-(

[call recording time limit]

Can this be fixed?

[call recording time limit]

Uh oh, this is really important to us too! Are you noticing that accounts you used to set to 3600 are now going back to the default, or you just can't change newly created call recording objects?

[Outbound Faxbox Custom Domains]

I *believe* it's figuring out based off of the user, so yes, this would be problematic if you had a customer that had multiple fax boxes assigned to the same user...in our situation we don't have any clients with more than one fax box (at least that they use for outgoing) so it's never come up.

[Outbound Faxbox Custom Domains]

FYI this isn't necessary anymore :-) All you have to do is send the email with the fax to the SIP realm for the account. Just setup an MX record with your DNS provider to point to fax.zswitch.net and you're set!

[Q&A re: upcoming 4.0 upgrade]

Production