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Karl Stallknecht

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by Karl Stallknecht

  4. Advanced Callflows - Fax Boxes - Fax Sent Receipts

    in Tips and Feedback

    Posted

    I think the idea is that an admin (i.e. office manager) should always be monitoring the outgoing faxes. We've seen situations in the past where our clients were thrilled that they could have this because they caught their employees faxing documents that they shouldn't be at work (i.e. resumes or stealing sensitive client information). 

    But I agree that it should be an option to leave it blank if you want, although I feel like almost always a manager or someone at a company should be monitoring the outgoing faxes?

  8. Caller Name on T-Mobile?

    in Product Discussion

    Posted

    I think several of the carriers have a version of this app. I know when I used to have Verizon with an Android they had a built in app that did this exact same thing. Like T-Mobile though it used a separate database and it wasn't using actual CNAM data. The thing is though, this app cost another $5/month so I assume most people didn't/don't use it because of this cost. I remember they had a 30 day free trial though so I tried it out.

    *As far as I am aware* cell phones never show actual CNAM data. They'll usually show the location (city and state) based off of the area code and prefix though. Occasionally we will have a customer say they got a complaint that their number showed with a weird name, and we assume it's one of those people subscribing to this app/service.

  12. Best Wireless DECT Handsets

    in Product Discussion

    Posted

    Unfortunately I've given up on these :-/ All of them (including the Panasonic TGP) had issues that our clients complained about. One big issue is none of them support BLF as far as I can tell so it doesn't allow clients to easily use parking spots. Almost all of our clients heavily rely on parking spots and having them manually use parking spots is out of the question.

  16. Slack Notifications ?

    in Product Discussion

    Posted

    Okay, so how about just an email notification if a device doesn't answer a call? (NO_ANSWER or something I think...)

    I guess this would get messy with ring groups though...the "ignore completed elsewhere" option doesn't seem to consistently work with all phones.

  21. Streaming music on hold from local source?

    in Product Discussion

    Posted

    The feature is there, but they later discovered that they needed to do a few things to enable it on production. Ticket KAZOO-4062 was to track them doing those things. It won't be available in the GUI the last I heard, and is just something that you can do either with an API or they can do manually from their end. But as of right this second it is not available.
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