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Karl Stallknecht

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Resource Library: Monster UI Apps for KAZOO

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Posts posted by Karl Stallknecht

  7. Add 1 number to multiple phones or users

    in Product Discussion

    Posted

    How about doing a roll over with the secretary as the next item in the call flow? (i.e. ring boss for 20 seconds and then ring secretary for 5 seconds)

    You could pre-pend the caller ID so the secretary would hear it ring and would see "FWD" or something before the caller ID so he/she would know it was a call that the boss didn't pick up that's being forwarded to him/her.

  9. Add 1 number to multiple phones or users

    in Product Discussion

    Posted

    I'm not sure how you could make this all work under one key (it might be possible we just aren't aware of it), but here's what we do:

    - On the secretary's phone add a BLF key for the boss.
    - Setup a callflow (any number you want) and use the "directed call pickup" option in the call flow, selecting the boss's phone
    - On the secretary's phone, add another feature key and make it a speed dial for the call flow mentioned above (i.e. Pickup Boss)

    When the boss gets a call, the secretary will see the BLF key for the boss blinking red and then he/she can press the "Pickup Boss" key.

    I know that Polycoms have a "pickup" key that with some systems you can use to press before you press a BLF/speed dial key, but I've never figured out how to make it work on Kazoo.

  10. Sending fax issues in the last 48 hours

    in Product Discussion

    Posted

    FYI we use Vitelity for our clients who are heavily dependent on faxing. They have a TDM network which has been flawless for us. Any day that 2600hz has a reliable TDM network though we'll happily switch all faxing services back to them :-)

    Yes we don't like using two providers, but it's better to do this and have reliable faxing for clients who will complain if it isn't perfect.

  13. Combine Multiple PDF attachments when sending email to fax

    in Tips and Feedback

    Posted

    Most users have no idea how to combine PDFs Isaac - it's actually not super simple for non-tech people. We get probably 3-4 support tickets every month from clients who complain that the fax didn't send when they tried to attach multiple PDF files. Even if we warn clients during training, their employees will often forget and try to attach multiple PDF files since it looks like an email and there's nothing that stops them from doing it. Every other eFax service that I have used supports multiple PDF files.
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