Karl Stallknecht
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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Karl Stallknecht
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Not quite, but close...the idea would be that people call in without there being an actual ringback to the customer.
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Ring groups allow you to set different media files to play during ringback, but there isn't a way for it to play the default system hold music (whatever is set at the account level). Is there a method to do this? The use case is we have a client with a lot of ring groups, but they all have the same media file play during ringback. They like to change the media file every month, which is annoying because we have to go change it on every single ring group instead of changing it once at the account level, so it would be nice if we could set the ring groups to inherit a setting at the account level instead.
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Does anyone know of a way to create a callflow where someone would call in and automatically be placed on hold or on park?
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I noticed that conference bridges don't use the account's hold music, and always uses the 2600hz default. Is this a bug, something that got overlooked, or a separate setting to control conference bridge hold music?
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It rate limits you since it's free, but that's what we use. Does CNAM and carrier lookup in one tool.
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50 minutes ago, esoare said:
It's in Beta.
U must have missed the email for the invitation?
esoare
I replied to the beta invite and never heard back so I assumed it wasn't ready yet haha
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Highly highly agree! :-)
And to add to this, it would be nice if it could be caller ID for regular outbound calls OR e911. Some of our customers want their different locations to show different outbound caller IDs, and remembering to set it on the device level (along with e911 caller ID) is a pain!
So I guess basically just adding the standard caller ID options, but also for a group and not just for the account, user, or device.
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I didn't know the operator console was available yet? We still don't have access to it :-(
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Kudos for doing this! Is the premium service not hosted on OVH? ;-) LOL sorry I had to...too many crazy OVH memories from way back in the day.
Out of curiosity, I'd love to know what your source is for this. Are you using something like Centova Cast's autoDJ function or did you code up something manually with sc_trans or ices?
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You have no idea how excited I am! I've been waiting for this for YEARS (literally)!
Thank you so much Darren and the rest of the crew for making this possible. I'm rushing to send out a mass email to our clients now LOL.
Also thanks to fastdevice for doing the digging and getting this working :-)
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I figured that was the only option, thanks!
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Ohhhh you mean follow the sections, not individual threads, got it!
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Based on the speed of your reply I'm guessing admins have a subscribe to all feature already lol...
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Maybe I'm crazy, but I can't figure out how to get email notifications for every new topic/reply posted in the new forums. I turned on all of the notifications in my profile yet I still don't get email updates for threads that I don't create or reply to...is this even possible?
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Many of our customers want calls forwarded to their cell phones at certain points of the day/time/etc but want us to set it to a short enough time so that their cell phone voicemail doesn't pick up and it goes to their voicemail through us. We usually set it to 24 seconds or so and don't run into any issues; however, if the person doesn't have cell service or they reject the call on their cell phone, it causes their cell phone voicemail to pickup the call. Does anyone have a workaround for this?
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Has anyone else had more problems with this today? We received one report today that a call went back onto park automatically, although it's from a brand new client and we aren't confident that it wasn't just an error on their end since they just started using the system. Often times our new clients report weird behavior in the first couple of weeks and it's just from their own mistakes as they learn the new system, so I'm not sure if we should be concerned or not...?
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Ah, okay. Sorry to hear that. I would definitely recommend getting a support contract.
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Do you mean your login isn't working or the site isn't loading? It seems fine for me?
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Oh gotcha, thanks! Sorry I assumed committed meant it went live...used to dealing with routers :-)
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So you're saying it should be fixed now, right?
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@Rick: Which issue are you experiencing?
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Neither of our clients reported to us whether or not it involved switching phones while parking so I wouldn't know that part.
I guess the difference you are mentioning is the fact that they parked the call and walked away from it, waiting for the ring back, correct? -
Darren: What is the different scenario happening last time versus this time?
In our case, we had two clients report that they parked a call and picked it up and began to have a conversation, and then randomly the call went back to park and they were unable to pick it up. -
Thanks Darren, we really appreciate it (the MWI issues too)
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in Product Discussion
Posted
Hahaha, no :-) The customer doesn't want any phones to actually ring or indicate that a call is coming in.