[Click to dial Chrome - Excel]

My development team completed an Excel addin for Tuly. Hopefully Tuly's clients are finding it very useful.  And our existing Chrome extension is going through a rewrite as a monster app.   

All our addins (Excel, Outlook,) and browser extensions will soon be available on the Monster App Store. 

[Operator Console - Exclude Users]

Is there a way to exclude certain users from appearing in Operator Console? As an MSP there are times we create users that don't have any associated device for the purpose of logging into that account for testing and other purposes. Id rather them not appear in the OpCon.  

[Barge]

@tomas_ oddly enough, it didn't work on Josh's account using the user id. However, It did work on mine. Once we switched to using the group id, it worked perfectly for him. That's the right approach anyway for security reasons, but I'm uncertain why the behavior is different between reseller accounts. My only thought is he subscribes to Qubicle and I don't.  

[Call Forwarding from outside]

@Tuly The issue is when calling from the outside, Kazoo doesn't know the "User-ID" that you want forwarded. You would have to first specify who you are and then update the call forward details.  

[Call Forwarding from outside]

We offer that solution now as a Pivot app, but hopefully going to offer it as a monster app as well.

[Bridge calls between accounts using Pivot]

Well, in short, it's a monthly cost to procure a DID and I need to bridge accounts. I don't need BLF, just the same functionality if it were a DID bridging the account. 

[Bridge calls between accounts using Pivot]

I'm on the 2600hz hosted environment, how do I create an internal-to-kazoo DID?

[Bridge calls between accounts using Pivot]

I believe @mc_ is alluding that it can be done, but the number must have an internal DID that can be tracked. However, I don't know what the attribute "track" means.

[Bridge calls between accounts using Pivot]

Would you please elaborate more on what you are calling "Internal DIDs?" Do I need 2600hz support to set one up, or simply place any 10-digit E.164 format number as the extension of the callflow? 

[Barge]

I will take a look at this. Thank you very much!

[Barge]

Would you mind pointing me to the documentation? The one stated is for Qubicle. 

[Barge]

@tomas_ Does the feature only work with queues and agents? I have a basic need for it to work with any device in an active call.  

[Bridge calls between accounts using Pivot]

Is it possible to bridge across accounts programmatically using Pivot by returning the other accounts resources: main callflow, a callflow extension/ pattern, userID, or deviceID directly? I don't want to bridge via DID. 

[Call forwarding *72]

@esoare those are good alternatives as well, but I initially mentioned the Monster User Portal, where most would make that type of change as system users, not admins.  

[Call forwarding *72]

The feature code *72 updates the User JSON doc, therefore, you can adjust these settings in the User Portal. The exact setting is "Settings & Devices" | Enable Call Forward | Keep Caller ID. 

For those that want to directly change the user doc:

{
   "data": {
      "call_forward": {
           "substitute": false,
           "require_keypress": true,
           "keep_caller_id": true,
           "ignore_early_media": true,
           "failover": false,
           "enabled": true,
           "direct_calls_only": false,
           "number": "2125551212"
        }
    }
}

[VM Operator]

@Rick Guyton correct, 0 callflow is the escape for VM.

[IP Phone Dial Plans]

I can only speak for Yealink, but when you have a dial rule with multiple accounts, the phone let's you select the account. 

[Click to dial Chrome - Excel]

That's what we do (development), if you are interested. My opinion though, having looked hard at many solutions, is use the 2600hz click-to-dial resource. There are too many issues with phone IP addresses and action URLs. Besides, the click-to-dial resource is SIP phone agnostic. In other words, you can use Yealink, Polycom, etc. and achieve the same results without programming the phone. Makes for easier deployment.  PM me and we can discuss.   

[Streaming Music On Hold FREE Service]

If you are using my service we have failover severs, but did hear that a stream without failover, could potentially cause issues when stopped.   

[Click to dial Chrome - Excel]

Mine uses a click-to-dial resource from 2600hz. When the decorated number is clicked, it automatically dials the user's SIP phone. Obviously, in this case, the user's phone is a SIP phone authenticated to 2600hz. I'm not sure I fully understand what you mean by actual phone vs SIP authentication. Maybe you are asking if my Chrome extension acts as a SIP phone? If so, no. The extension is only a decorator and utilizes the 2600hz click-to-dial resource.    

[Click to dial Chrome - Excel]

Google Chrome uses JavaScript to develop browser extensions. The same code, when developed, can easily be used for MS Edge. We developed our own and placed it in the Google Chrome store for our client base. I'm not aware of other solutions apart from developing your own at this time. At some point, we intend to publish it as a monster app. 

[Dynamic Caller ID AND How To Make A Highly Available Pivot Script With AWS API GW]

If anyone is interested in rolling your own version of Rick's Dynamic CallerID and hosting yourself @Karl Stallknecht, I coded it up in PHP and published on my GitHub.

Please google "github fastdevice" and look under Pivot-ToolKit  

[restricting a device]

The Regex is straight from the documentation slightly modified with your example.

Dial Plan using Device level.
Regex: ^1?([2-9][0-9]{2}[2-9][0-9]{6})$
Prefix: BARRED

Dial any 10 digit number and you get an error trying to complete a call; as I would expect.  

Do the same with pivot on the no_match and I never see the "BARRED2125551212" in the request or anywhere for that matter. 

I'm concluding there must be a behavior difference when global carrier is evoked in the no_match.

 

[restricting a device]

therefore, in the hosted service, I don't have access to the classifiers being located in the number_manager config?

and,  It appears that dial plan has no effect when the global carrier is removed from no_match. I.e. if I place a pivot there and look at requestbin the request is always normalized. However, if I replace global carrier, I can use dial plan to create nonconforming numbers that fail. Does having global carrier in the no_match callflow enable dial plan?     

[Generate dial tone with COLLECT DTMF]

Oh and thanks!  So excited , I'm jumping head in.