FASTDEVICE

Curious, what are you doing with the auth-token, if not retrieving it from the API to be used to make API calls? One of the 2600hz developers said it eloquently, " Postman is your friend."

On the contrary it actually does work (at least to some degree). In user-portal Conference, the moderator is singled out above the other callers and given privilege to control mute and drop of the other callers. It's really a useful feature. It just occurred to me that you gave a demo of it in one of your interviews, that's how I learned of the features.

Not seeing it that way. The best example I can find, and one I will certainly use, is when a receptionist calls in sick or needs to take a break, others in the office can login to that ring group and start taking calls. It can also be used to resource balance employees between different departments or business (as long as they are on the same account) for that matter.

This is really a useful feature and wanted to start a small thread on it's usage. I was wondering if there was any thought on what should happen when a callflow has more than one ring group? (I.e. auto attendant that branches off to different departments with ring groups assigned.) I'd expect from the way it appears to work, that each menu branch should be terminated with a callflow object that transfers the call to another callflow. This way the next callflow can be an isolated callflow containing a single ring group.

Thanks.

Is this supposed to be coupled with Pivot? Typically when there is a widget available, aside from Pivot, it can be used independently and without having to code. If it is to be used with Pivot, I'm assuming the collection name is passed? $dtmf = $_REQUEST['<collection name>'];

ok, so a question, endpoint, inbound doesn't appear to work at all. Is this a bug?

got it to work. It appears that account and endpoint are mutually exclusive. Anyway to add, "record_on_answer" ?

@lazedo What is the minimum to make call recording work? Nothing I've tried appears to work. I've PATCH the below to Account, but it doesn't send to the URL. { "data": { "call_recording": { "account": { "any": { "offnet": { "enabled": true, "format": "mp3", "url": "http://myurl.com" }, "onnet": { "enabled": true, "format": "mp3", "url": "http://myurl.com" } } }, "endpoint": { "any": { "offnet": { "enabled": true, "format": "mp3", "url": "http://myurl.com" }, "onnet": { "enabled": true, "format": "mp3", "url": "http://myurl.com" } } } } } }

Find the "0" callflow and change the metadata to the below, as it will then make visible the callflow in Advanced Callflows. You can then edit it or, in your case, delete it and start over. "ui_metadata": { "version": "4.0-35", "ui": "monster-ui", "origin": "callflows" },

I'm not sure if I have this configured correctly, so any assistance would be appreciated. I've configured my conference to accept a conference number and moderator PIN. When callers dial a conference bridge number they are asked for the conference number, and then again for a PIN. This is highly confusing and prevented some people from joining the conference. How can I have the system ask for the conference number and then ask if you are the moderator enter your PIN now, otherwise press'#' to enter the conference.

I have found, 1600khz, mono or 32000hz, mono MP3 files < 5MP work great. I use Audacity. However, more recently there is an automatic conversion happening when uploading.

@Rod If the timing is off and you need something sooner, several resellers have successfully used the script below to construct a call recording solution. https://github.com/fastdevice/Call-Recording

@Karl, would you please look into when these extensions are created by SmartPBX, as I don't have any accounts with main numbers added to SmartPBX and they are all flooded with "main*" callfows and time-of-days. I'm assuming this occurs when I open SmartPBX??

@Tuly, There is a workaround, if you create a '0' extension prior to using SmartPBX, you have effectively hijacked that extension and SmartPBX throws an error. I believe it throws an error when you try things like add main number--which you wont care to do if you are using Advanced Callflows anyway. Just remember to add the '0' extension first before using SmartPBX.

@Karl Having SmartPBX hijack the '0' exit for voicemail is a problem for many of us using advanced callflows. If and when we need to review CDRs from SmartPBX, it then configures a bunch of callflows including '0' exit. Anyway to warn us before it makes those changes and prevent those insertions?

@Tuly I put a how-to below for the current release using POSTMAN. The functionality is there, but not the UI.

I wanted to thank 2600hz for taking call-recording to the next level as the new implementation will greatly assist with our development work. We prematurely started using and testing the v4.1 code with some hiccups, (didn't pay heed to warnings) but the 2600hz support team has been fantastic on providing assistance. Way to go 2600hz and thanks for putting up with our over zealous nature.

{ "data": { "flow": { "data": { "id": "shout://live.emusiconhold.com" }, "module": "play", "children": {} }, "numbers": [ "[extension]" ], "ui_metadata": { "version": "4.0-35", "ui": "monster-ui", "origin": "callflows" }, "patterns": [], "id": "[callflow_ID]", "contact_list": { "exclude": false }, "metadata": {} }

I had to wrap my mind around not creating a media asset, but simply set the media_id to shout://. That's why my previous comment was asking where within the media document to place the shout:// url. Sometimes simple just escapes me, like when Apple came out with a one button mouse I was completely lost. Drum roll....I was able to create a media node with shout:// as the media_id and attach it to a callflow. It works! Thanks again.

What variable do I assign the "shout:// url?" name: "filename" media_source: "upload" description: "C:\\fakepath\\_filename.mp3"

Thanks, I'll give it a shout. lol. I wonder, if this becomes a formal feature, shouldn't there be some restrictions like; { time limit | forever } | press 0 to escape. Unlike play media, streams are never ending.

Here is a shot of our Voice Mail Manager. Notice the green phone icon on the first row, as that allows a Click2Call to the number.

Ah, we are working with another 2600hz reseller, many more end-points and clients than me, to beta test our portal in a larger scale. Once we are comfortable with the results, we plan to start licensing the portal to other 2600hz resellers. The idea behind our portal is to target Managed Service Providers (MSP) that want to provide clients with limited, but easy access to important features. Our portal contains: simple user manager voice mail manager w/ Speech-to-Text transcription user portal (all the basics, i.e. call forward etc.) call recording manager enhanced call History w/ summary reporting, click2call and direct links to VM and Call Recordings Chrome/ IE Plugin for Browser Click2Call Desktop Integration (connects to CRM and other web applications for inbound and outbound calls)

Yes, the ability to dial-in and listen to a shoutcast stream instead of fixed media. While I can't outline all the wonderful possibilities, there are many that include promotional, seasonal, and ad based that can be accessed via menus. My first thought is old school movie theater times running in a loop; like press 1 to hear our current promotions, upcoming events, and entertainment. The shoutcast server is excellent at changing media and insertions on the fly.