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Resource Library: Monster UI Apps for KAZOO
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Posts posted by Ashley
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Welcome to comm.land troubleshooting. This article explains how to determine, diagnose, and fix issues that you might encounter when using comm.land.
Troubleshooting your OS
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What OS are you using?
- Windows, MacOS, Apple Silicon (m1), Big Sur, Catalina, etc.
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What version of comm.land are you using?
- This can be found under Settings. Example: 2.1.64
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Windows OS:
- Warnings about an untrusted certificate during installation of comm.land
- comm.land installs a self-signed certificate, however, Windows requires a “certain amount of installations” before this message is bypassed prior to the installation
- We have resolved the untrusted certificate by upgrading to a more robust cert and will be resolved in comm.land 2.1+ which will also have Desktop Communications, LLC as the author rather than 2600Hz
Troubleshooting your Webphone
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Do you have a microphone enabled on your OS?
- You will need to have a microphone enabled on your OS in order to use the webphone
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Do you have an anti virus on your OS?
- If you do, please disable that, quit / restart your comm.land application and see if that resolves the webphone not working. If that does, please re-enable your antivirus and quit / restart your comm.land application
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Microphone / Speaker Issues:
- Ensure that you have comm.land enabled for your mic / speaker under System Preferences > Security & Privacy > Privacy tab along with Automation enabled as well
Troubleshooting your Conferences v1.0. (Please Note: Conferences will be available in 2.3 once 5.1 is released)
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Ensure "Enable Video Conferencing" is enabled in Monster UI Conferences > Users specific Conference Bridge > Conferences
- Resolves mute / unmute not working, layout not present and/or not working
Debugging Logs
The logs are split up in two files:
- comm.land.log: Our main code, everything from electron and the modules we define will be on this file.
- renderer.log: Everything from our renderer window.
Paths for the Debugging Logs:
- Windows: `%USERPROFILE%\AppData\Roaming\comm.land\logs`
- MacOS: `~/Library/Logs/comm.land`
Dev Tools / Console
- Windows: Ctrl + Shift + i
- MacOS: Command + Option + i
Uninstalling / Reinstalling comm.land:
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Uninstall comm.land from your OS
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Windows:
- Access hidden folder path: `C:\Users\$USER\AppData\Local`
- Delete `comm.land-updater` folder (IF it's there...)
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MacOS:
- Access hidden folder path: `User\Library\Application Support\`
- Delete `comm.land` folder and `commland-updater` folder (IF it’s there…)
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Windows:
- Reinstall comm.land
Related Article: comm.land FAQ
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What OS are you using?
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Hi @Dhruv
Thanks for writing in with you question!
- Are you using the webphone to call into the conference bridge?
- Are you wanting to use the webphone as 3-way calling into the conference bridge?
Or perhaps you can explain a bit more of the use-case that you're wanting to use the conference and/or webphone for.
Thanks in advance!
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Hi @Jonathan L,
We've responded to your email. If you could provide us with the additional information via email, that would be most helpful.
Thank you!
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Thank you for responding @TJ Forsman! We will be updating our helper text to be more informative in how to achieve setting up a customized greeting.
@Login please let us know if you're still running into issues with creating your greeting.
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Hi @Kadrel
Thank you for this feedback! This has been documented as a request for future development.
Best,
Ashley
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Most welcome. Let us know if you have any more questions!
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Hi gullie
You can definitely use a device solely for data purposes such as hotspot or USB modem.
Hosted 5.1 Upgrade | Tips
in TWIL Knowledge Base
Posted
This is absolutely amazing @Skunkbeard!!! You were recognized by our internal team and we would all like to thank you so much for contributing all of this helpful information!
@SkunkbeardLooks like the team fixed the issue with being able to download the new 2.3 comm.land version from userportal. Can you please try again?