2600Hz Employees JR^ Posted May 12, 2015 2600Hz Employees Report Share Posted May 12, 2015 Thanks for the feedback Brian. We'll add the favicon back to the Branding app in a patch for 3.20, it was forgotten somehow... Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 12, 2015 2600Hz Employees Report Share Posted May 12, 2015 Yes, this is exactly what it's used for. It is only used by the UI to automatically generate the realm domain of the accounts created under the white-labeled UI.This fixes the issue where you would add sub-account and let Kazoo generate the realm for you, as it would default it to xxxx.sip.2600hz.com. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 How do you "enable" them? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Katie,I do not understand domain name in the branding. The help document does not explain this very well. Is this the domain we want to use Monster at? Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 14, 2015 2600Hz Employees Report Share Posted May 14, 2015 As soon as you save a template in the Branding app it will update your account to use our new notification engine. All the old templates will no longer be used and you'll have to re-define all your templates via the Branding app. If you haven't touched any template in the Branding app, then your old templates will still be used. Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 14, 2015 2600Hz Employees Report Share Posted May 14, 2015 Yes, this is the domain that you want to use Monster at. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Just to confirm, saving even ONE template will cause everything for all sub-accounts to switch over? So basically, if I am going to change anything, I need to do it all in one sitting preferably after hours so customers don't have a brief period where they potentially receive 2600hz branding? Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 14, 2015 2600Hz Employees Report Share Posted May 14, 2015 This appears to be a bug, we'll work on it and try to fix it ASAP. Thanks for the feedback. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Can you also help by explaining what the welcome message is? Is this in an email or is it something displayed on the login page? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Thanks, sorry, I should have just tested it before I asked :-) Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 14, 2015 2600Hz Employees Report Share Posted May 14, 2015 This is supposed to be the message displayed on the Login page only Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 14, 2015 2600Hz Employees Report Share Posted May 14, 2015 Correct! Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Glad you told me that before I decided to play with all of them and then cause an emergency haha. Thanks!! Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 14, 2015 Report Share Posted May 14, 2015 Got it, thanks! Link to comment Share on other sites More sharing options...
Marie Posted May 15, 2015 Report Share Posted May 15, 2015 I received an email welcome message this morning after creating a new pbx account in Monster UI. Did my customer receive this or just me? It is referencing 2600hz! I assume I will need to customize for my company in the branding App but this App is not in Monster UI.Here is sample of the message sent:From: <no_reply@api001.ewr.p.zswitch.net>Date: Fri, May 15, 2015 at 8:53 AMSubject: Your new 2600hz VOIP Services AccountTo: marieThank you for registering!WelcomeYour new 2600hz VOIP Services has been setup!To login please vist https://portal.zswitch.net/For help or questions using your phone or voicemail, please contact (415) 886-7900 or email support@2600hz.comPorting NumbersHere is info on how to port numbers to your new account. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 15, 2015 Report Share Posted May 15, 2015 I was worried about the same thing but then I realized that I had not input a customer email when I created the new account, so I was fine. Did you add your client as an administrator? Link to comment Share on other sites More sharing options...
Marie Posted May 15, 2015 Report Share Posted May 15, 2015 Yes, I added one User, which has to be Admin and used his email address. Link to comment Share on other sites More sharing options...
Marie Posted May 15, 2015 Report Share Posted May 15, 2015 I found the Template "New User" under the Branding App and disabled it. Now, I wonder what other emails will be sent that I need to update or disable. Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 15, 2015 Author 2600Hz Employees Report Share Posted May 15, 2015 Separate conversation Please reference the new conversation here: Domain Name in Branding Link to comment Share on other sites More sharing options...
2600Hz Employees Katie Orton Posted May 15, 2015 Author 2600Hz Employees Report Share Posted May 15, 2015 Separate conversation Please reference the new conversation here: Realm Suffix in Branding Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 15, 2015 Report Share Posted May 15, 2015 See JR's response above. Unfortunately though what he said doesn't reflect the results in this scenario as per your and my experience, Marie. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 JR: I can now save a custom welcome message but it does not appear on the login page, just FYI. Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 JR: I can now save a custom welcome message but it does not appear on the login page, just FYI. Link to comment Share on other sites More sharing options...
2600Hz Employees JR^ Posted May 22, 2015 2600Hz Employees Report Share Posted May 22, 2015 Weird, can you attach a screenshot of your browser (with the current URL) showing the Branding App? Link to comment Share on other sites More sharing options...
Karl Stallknecht Posted May 22, 2015 Report Share Posted May 22, 2015 If I can manage to get into the branding app, I will. I went in about 15 minutes ago and saved a custom message but now the app has disappeared again and I have no way to access it... Link to comment Share on other sites More sharing options...
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