Tuly Posted January 22, 2017 Report Posted January 22, 2017 i am trying to extend the Park ring-back timeout (when no one picks up a parked call, after 120 seconds it will ring back, to remind that someone is on park) i am doing the below with API, but its not changing the timeouthttp://SERVER:8000/v2/accounts/xxxxxxxxxxxxxxxxxxxxxxxxx/callflows/xxxxxxxxxxxxxxxxxxxxxxx -d '{"data":{"flow":{"data":{"action":"auto"},"default_ringback_timeout":240000,"module":"park","children":{}},"patterns":["^\\*3([0-9]*)$"],"featurecode":{"name":"park_and_retrieve","number":"3"},"ui_metadata":{"version":"3.22-34","ui":"monster-ui","origin":"callflows"},"numbers":[], "id":"CALLFLOW_ID"}}'here is the gitub linkhttps://github.com/2600hz/kazoo/blob/master/applications/callflow/doc/park.mdanyone knows what am doing wrong?
Karl Stallknecht Posted January 22, 2017 Report Posted January 22, 2017 Oh wow I had no clue you could do this! I would love to find out more.
2600Hz Employees lazedo Posted January 24, 2017 2600Hz Employees Report Posted January 24, 2017 you're almost there :)...{"data":{"action":"auto"},"default_ringback_timeout":240000,"module".... should be...{"data":{"action":"auto","default_ringback_timeout":240000},"module"....the doc shows that the fields are under the "data" object
Administrators Darren Schreiber Posted February 19, 2017 Administrators Report Posted February 19, 2017 I think we should add this to the GUI for configuration. But, question - do people not like the default? What are your clients telling you about this?
Tuly Posted February 19, 2017 Author Report Posted February 19, 2017 Few examples that we had, A doctor's office calls us, a client calls in, she runs up the step ladder to look up the chart for the client, (still old-fashioned) while she's looking for the file, the phone rings again.... she drops the file runs down the stepladder, runs back to the phone only to see that it's the call that she just placed on Park..... she said for a doctor's office at least 5 minutes is normal to have someone on Park, Then there's the plumbing supply store, all calls are coming into the main secretary, and she distributes the calls if there's a call to the counter which she's placing on Park, and announce it on the loudspeaker, and no one picks up after 60 seconds she must reroute the call or take the order by phone, ( that's how it was with their old phone system, and that's a business decision they have made not to let anyone on hold more than 60 Seconds)
Administrators Darren Schreiber Posted February 19, 2017 Administrators Report Posted February 19, 2017 Got it. This is awesome feedback. Thanks.I'll pass it along!
Karl Stallknecht Posted February 19, 2017 Report Posted February 19, 2017 I couldn't agree more! :-) Our clients seem to all want something wildly different, so just being able to set it custom on each account without going through a ton of API calls would be huge.One of the things we love about the 2600hz platform is that we can customize all sorts of things on a per-account basis (i.e. extension length, feature codes, hold music, etc). Having the flexibility to be able to customize this too (easily through the GUI) would be awesome.
esoare Posted September 13, 2017 Report Posted September 13, 2017 On 2/18/2017 at 4:40 PM, Darren Schreiber said: I think we should add this to the GUI for configuration. But, question - do people not like the default? What are your clients telling you about this? On 2/18/2017 at 6:03 PM, Darren Schreiber said: Got it. This is awesome feedback. Thanks. I'll pass it along! I created this link in Product FeedBack https://forums.2600hz.com/forums/topic/9188-call-park-ringback-time-change/ My customer wants 5 minutes... Basically the operator sometimes needs to consult for quite awhile on callers accounts... any news on getting into the UI?
2600Hz Employees JR^ Posted September 25, 2017 2600Hz Employees Report Posted September 25, 2017 Thanks for the report guys, we've pushed a new feature to Advanced Callflows in 4.1 and above, that will show an icon next to feature code that have configuration settings available. See picture below! It will be available on Hosted in our next update!
Karl Stallknecht Posted September 26, 2017 Report Posted September 26, 2017 This is fantastic! Thanks so much! Quick question: what is the difference between ring back timeout and call back timeout? I am guessing ring back is the time it's been in park before it rings back, and call back timeout is how long it rings back the phone before going back to park?
2600Hz Employees lazedo Posted September 26, 2017 2600Hz Employees Report Posted September 26, 2017 @Karl Stallknecht that is correct.
JLev Posted February 9, 2021 Report Posted February 9, 2021 On 9/25/2017 at 5:59 PM, JR^ said: Thanks for the report guys, we've pushed a new feature to Advanced Callflows in 4.1 and above, that will show an icon next to feature code that have configuration settings available. See picture below! It will be available on Hosted in our next update! This is a great feature when you are making and receiving calls directly to your DID, If you are using the company's main # that has an IVR menu seemingly it does not ring back Any way to set call park to ring back to a call group or any other way to get this to work when you are using main number as caller id that has an IVR menu ?
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