Logicwrath Posted August 1, 2017 Report Posted August 1, 2017 In the past we talked about "Locations" in Smart PBX. There was a lot of interest for this. Having locations would make managing 911 easier if we could assign a 911 number to a "location". At this time it is becoming very cumbersome to manage 911 for accounts with multiple locations. We have to edit the user or the device and manually add an emergency phone number caller ID. It would be nice if we could see a list of all users and all devices and how their 911 information is configured. It would be better if we could do mass maintenance against that list.
Karl Stallknecht Posted August 2, 2017 Report Posted August 2, 2017 Highly highly agree! :-) And to add to this, it would be nice if it could be caller ID for regular outbound calls OR e911. Some of our customers want their different locations to show different outbound caller IDs, and remembering to set it on the device level (along with e911 caller ID) is a pain! So I guess basically just adding the standard caller ID options, but also for a group and not just for the account, user, or device.
esoare Posted August 2, 2017 Report Posted August 2, 2017 Question on this. With the e911 CLID, would we want that DID (which should probably be different than a: the main account number, b: the location number) to ring ALL the phones at that location? Kinda, like a default e911 group for that DID number, would always ring all phones. An alternative, but more complex. would be to do what Cisco does. Have 1 or 2 DID's set for a location, with the addresses programmed. When a device dials 911, it picks the first DID for outgoing CLID, and dials 911. If the call gets disconnected, the 911 operator can call back the DID, and it will RING that specific Device. If a second person call 911, the same is accomplished... My reasoning suggesting the default e911 DID ring Group, is that customers usually have a Menu Call flow for their main number, and it would be difficult for a dispatcher to reach whoever called 911, if the 1st call to 911 was disconnected.
Rick Guyton Posted August 3, 2017 Report Posted August 3, 2017 That would be amazing thanks for the update!!!
Administrators Josh Sanders Posted August 17, 2017 Administrators Report Posted August 17, 2017 Hey everyone! As Chris mentioned above, a new app—which will make handling multiple locations less cumbersome—is in the final stages of the design phase. As such, we wanted to share a few visuals from the design process. It's important to note that these visuals may not reflect the final app with full accuracy. Some information, functionality, and/or layouts depicted in these screenshots may not (or will not) be making it to development, as final mockups are still going thru revisions. With that said, they do represent the general look and feel of the app, so we wanted to share a glimpse of what's coming!
esoare Posted August 17, 2017 Report Posted August 17, 2017 1 hour ago, Josh Sanders said: Hey everyone! As Chris mentioned above, a new app—which will make handling multiple locations less cumbersome—is in the final stages of the design phase. As such, we wanted to share a few visuals from the design process. It's important to note that these visuals may not reflect the final app with full accuracy. Some information, functionality, and/or layouts depicted in these screenshots may not (or will not) be making it to development, as final mockups are still going thru revisions. With that said, they do represent the general look and feel of the app, so we wanted to share a glimpse of what's coming! Enjoy your first + Josh! That is amazing! p.s. suggest, this should be available somehow through Advance Call Flows also...+at the User/Device level in Advanced Call Flows.
esoare Posted August 22, 2017 Report Posted August 22, 2017 21 hours ago, Chris Kerber said: Keep in mind this is currently undergoing quite a bit of design work, so things are bound to change a bit more. We are looking at ways to allow it as a common access utility with the ability to swap locations similar to how resellers can swap accounts via the top level navigation bar. Our main goal currently is to have the Locations app itself serve as ways for you to set up a location along with some details associated with it, and then within other apps that are able to utilize a specific location, have those settings specific to whichever location you're currently "masquerading" as. Understood! That sounds great! es
Rick Guyton Posted August 24, 2017 Report Posted August 24, 2017 (edited) On 8/17/2017 at 3:33 PM, Josh Sanders said: Hey everyone! As Chris mentioned above, a new app—which will make handling multiple locations less cumbersome—is in the final stages of the design phase. As such, we wanted to share a few visuals from the design process. It's important to note that these visuals may not reflect the final app with full accuracy. Some information, functionality, and/or layouts depicted in these screenshots may not (or will not) be making it to development, as final mockups are still going thru revisions. With that said, they do represent the general look and feel of the app, so we wanted to share a glimpse of what's coming! Wow Josh, this looks amazing! I have a few questions if you don't mind. While you are masquerading as say San Francisco, would you be able to reference a Portland user/device in call groups or main callflows? We have clients that frequently overflow calls from one location to another. Also, would Portland users be allowed to use San Francisco caller IDs, extension numbers, etc? Some of our clients have branch offices that need to operate effectively as HQ, but still need different 911. In addition, we have some users that operate as HQ, but work from home. These users will need their own DID/911. But I'm not sure a full "location" would be appropriate. Finally, one of my clients has a HQ biller that works out of a clinic that's near her home in Lousiana. Ironically, she doesn't even bill for the Louisiana clinic. It's just close to her. I'm curious if you'd have that user in the Louisiana clinic's location at all. Or, just set her up as a "work from home" style location like above? How would you handle these situations in your locations app? Edited August 24, 2017 by Rick Guyton (see edit history)
Logicwrath Posted August 24, 2017 Author Report Posted August 24, 2017 Everyone, this type of collaboration is going to drastically improve the product. I strongly believe that getting the community involved in the planning and development of new features is critical. I suspect it would be hugely positive if there were more enhancement style threads requesting feedback and/or feature requests for projects in development. Give the end users and re-sellers the ability to point out what is most important. Josh, thank you for taking time to post. Rick, thank you for asking questions.
Rick Guyton Posted August 24, 2017 Report Posted August 24, 2017 4 hours ago, Chris Kerber said: II have to remind again, because this is one of the first times we're pushing out concepts so early in the design phase of this application, that everything is subject to change. I'll make sure that we take all of your suggestions/use cases into consideration when we push it up to technical review though! 10-4. I think we all appreciate being looped in sooner than later. Thanks again for sharing.
Administrators Darren Schreiber Posted September 23, 2017 Administrators Report Posted September 23, 2017 On 8/24/2017 at 7:33 AM, Logicwrath said: Everyone, this type of collaboration is going to drastically improve the product. I strongly believe that getting the community involved in the planning and development of new features is critical. I suspect it would be hugely positive if there were more enhancement style threads requesting feedback and/or feature requests for projects in development. Give the end users and re-sellers the ability to point out what is most important. Josh, thank you for taking time to post. Rick, thank you for asking questions. That is the entire point of these new forums :-)
SPC-Tim Posted November 20, 2017 Report Posted November 20, 2017 Has there been any movement on this feature? Our Company is now running into the need for this now more then ever, and the way are currently doing it is becoming real time consuming . Any news to pass on?
esoare Posted January 16, 2018 Report Posted January 16, 2018 Bringing this back up from the forum dungeon.
Administrators Darren Schreiber Posted January 16, 2018 Administrators Report Posted January 16, 2018 This got back-burnered due to resource contention with call center and operator console. I hope to get it rescheduled soon, but it's not yet on the roadmap for build-out despite these pretty mockups.
esoare Posted January 16, 2018 Report Posted January 16, 2018 @Darren Schreiber Thanks for letting us know the current status.
Bobby Camisa Posted January 19, 2018 Report Posted January 19, 2018 Are you putting a router in at these locations? If using an Adtran Netvanta 3140, it can be configured to send all 911 calls out with the same CID from that location. I'm guessing that would avoid you having to enter it in the UI on the user level.
Reid Apple Posted September 12, 2022 Report Posted September 12, 2022 Any Update on this feature being added back to the roadmap?
esoare Posted September 12, 2022 Report Posted September 12, 2022 9 minutes ago, Reid Apple said: Any Update on this feature being added back to the roadmap? 👍
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